Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

November 15, 2019

The clicksit app has enabled us to automate the entire return process. Using the app with CollectPlus return labels has allowed us to offer a professional fully tracked return experience for our customers.

Pendula Cashmere Co.
United Kingdom
About 4 years using the app
January 29, 2020

Does what it should. Nice portal for our customers, easy to install and use and organizes all our returns!
My only wish would be a "refund by one click" function, which really refunds via shopify and not just marks the order in the app as refunded :)

sober
Germany
Almost 4 years using the app
July 1, 2019

the app is working absolutely fine.. we look to use the same in future as well and extremely happy...cheers to the entire team

The White Willow
India
Almost 4 years using the app
March 24, 2019

This app work well and easy to use, which really save our time to deal with the return, so good recommended.

Venturelite
United Kingdom
Almost 4 years using the app
Edited December 6, 2021

Great so far - would definitely recommend. New features added regularly and makes managing and tracking returns a lot easier. Now, if people just knew what their bed size was before they ordered, that would really help our business.

Ethical Bedding
United Kingdom
Over 3 years using the app
November 30, 2021

We've been using the free version for a few years on a couple of our websites. It's been a lifesaver!

Hot Chillys
United States
Over 3 years using the app
August 3, 2020

Easy set up, communication is spot on from app developers. Would recommend. Just waiting for my first return now!

Tilly & Reuben
United Kingdom
Over 3 years using the app
August 30, 2019

A great app that works really well. We are not using the CollectPlus labels but using the app just to handle our returns so we do not have to keep track and it works great. Highly recommended.

9 for 9
United Kingdom
Over 3 years using the app
October 6, 2021

Easy to install - looks great on the website and creates a professional and organised look. Support is excellent. A good returns page is essential - this app has helped us enormously.

The Harbour Bookshop
United Kingdom
Over 3 years using the app
May 1, 2020

Really enjoying this app so far. With our www.cosmiccrystals.co.uk business now expanding we are now spending more time dealing with customer returns. This system really makes the process much easier and cuts down lots and of back and forth emails that was costing us a lot of time and energy. Thanks!

Cosmic Crystals
United Kingdom
Over 3 years using the app