Reviews (222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing both B2B and B2C operations on Shopify, highlighting its cost-effectiveness and essential features like flexible pricing and customer-specific visibility. It offers quick order forms and separate inventory management, integrating seamlessly with Shopify for enhanced efficiency. The customer support is also praised for being responsive and helpful in customization and problem-solving.

November 5, 2024

This app has brought a lot of value to our company. Not only helping us service our customers better but also helping our sales agents to promote our products and portal.

And if that was not enough, the team and support is awesome.
They've really helped us not only use the SparkLayer but to refine our business to best serve our customers.

GenoGenix
United States
10 months using the app
SparkLayer replied November 7, 2024

Thank you for taking the time to leave such a great review - brilliant to hear you're enjoying using SparkLayer! :)

September 17, 2024

We are a small brand expanding to new markets and need flexible pricing to meet the requirements of our B2B clients. We recently had to adjust a whole new list of recommended retail prices (RRPs) and discounts for a single client. Initially, I thought it would be a complex task, but with some help from Ben in Sparklayer support, we were able to fix it all in less than an hour. This app is suitable for businesses of any size that are looking to expand! We have been using it for a year now.

WISE ANGLER
New Zealand
12 months using the app
SparkLayer replied September 19, 2024

This is great to hear, thanks so much for taking the time to leave a review! We'll pass this onto Ben, too :)

October 30, 2024

Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now.

/BabyMocs

BabyMocs
Sweden
Over 2 years using the app
SparkLayer replied November 7, 2024

We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously.

We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.

October 17, 2024

This is maybe the first app that does everything I wanted it to do. It does all it claims and then some! We're setting up a great B2B option for our customer base. The help is like no-other! Fast and thorough. If you are expanding your B2C Shopify site, there is no better option. Highly recommend.

Haspel
United States
About 2 months using the app
SparkLayer replied October 24, 2024

Wow, what great feedback - thank you! Fantastic to hear you're enjoying using SparkLayer :)

September 10, 2024

Very strong powerful application for B2B with all different options. Team from SparkLayer offers an amazing exceptional fast support. Already with a lot of features, this app has strong development and a lot of new features and functionallities are being introduced often.

Cocochoco Professional
Croatia
7 months using the app
SparkLayer replied September 11, 2024

This is so great to hear, thank you for leaving feedback! We're glad you're enjoying using SparkLayer and will pass this onto our Support team :)

October 7, 2024

Great customer service! Easy to set up and use. I had a couple issues I created incorrectly but they were right there quickly to help. Highly recommend!!

Cuttinup Show Blankets LLC
United States
24 days using the app
SparkLayer replied October 24, 2024

Thank you for leaving such great feedback, we'll pass this on to our Support team!

August 17, 2024

I can’t recommend SparkLayer B2B & Wholesale enough for automating processes! :)

It’s cost-effective, easy to use and has made life so much easier for our customers while saving us a ton of time and hassle on the admin side.

The setup was straight forward for a non-technical person. The technical team were very responsive. Big shoutout to Ben for all his help!

PieceHouse
New Zealand
3 months using the app
SparkLayer replied August 19, 2024

Thank you for leaving such a great review - we'll pass this onto Ben and our Support team :)

August 21, 2024

This app is exactly what we needed to run both our B2C and B2B platforms from our Shopify Store. The setup process was very quick, and you can have your B2B site up and running in a very short time. I had a few questions during the set-up process and the onboarding team was always quick to respond and extremely helpful. If you are looking for this kind of app, SparkLayer is definitely the way to go.

Runway Athletics
United States
27 days using the app
SparkLayer replied August 27, 2024

This is brilliant to hear, thank you for taking the time to leave feedback - we're enjoying working with you, too!

September 9, 2024

SparkLayer B2B & Wholesale has been a great app for our tiny business. We migrated from having to use two separate stores for our wholesale and retail business to having everything in one place. Plus their customer service is top notch.

VetIMMUNE
United States
About 1 month using the app
SparkLayer replied September 11, 2024

Thanks so much for the great feedback - we're enjoying working with you, too!

August 13, 2024

Sparklayer has been one of the best choices we made. We needed a wholesale solution that was more polished and professional than some of the other options on the app store, and spark layer delivered. They also helped integrate our theme without me ever touching the keyboard, with no discernable glitches or bugs. And, when we did find some funky interactions with other apps on the retail side, their team did all the work to remove these for wholesale customers. 10/10 would sparklayer again.

Redwood Mushroom Supply
United States
About 2 months using the app
SparkLayer replied August 19, 2024

This is great to hear, thank you for taking the time to leave such lovely feedback!