Reviews (225)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for seamlessly integrating B2B operations within Shopify, supporting both B2C and B2B models. It offers features like tiered pricing and customer-specific visibility without needing Shopify Plus. Merchants find it user-friendly with an efficient setup and exceptional support, noting the team's responsiveness and helpful business advice. They recommend it for its functionality, stability, and continuous updates, effectively handling complex B2B tasks.

August 2, 2024

Works really well and easy to use!

Support is also very good and helpful!

NorthernLegacy
Denmark
5 months using the app
SparkLayer replied August 5, 2024

Thank you for leaving such great feedback, we'll pass this onto our Support team!

July 3, 2024

The resources, reference material and support that this app provides is amazing. I am not an expert web developer by any means but I have been able to do some amazing things with Spark Layer because of how well they've documented their how-to's and user manuals and references etc.

A couple times I've needed to reach out to them directly for assistance and firstly, their AI chatbot has been able to get me 90% of the answers I need but when I've been stuck, a real person responded very quickly and helps me get the rest of the way.

I was helped today by Daniel and he was super helpful and was able to trouble shoot a coding related issue I was getting nowhere with. He figured it out and I was able to move on with my day! Thanks Daniel!

Airlight
Canada
About 1 month using the app
SparkLayer replied July 5, 2024

Thanks so much for taking the time to leave a review, we really appreciate the great feedback and will pass it onto our Support team!

August 24, 2024

Great app, quick and easy set-up and really helpful advice from their support team!

Neerdog
United Kingdom
2 days using the app
SparkLayer replied August 27, 2024

Thank you for taking the time to leave a review - we'll pass this onto our Support team!

July 8, 2024

So far so good! We've really enjoyed implementing SparkLayer B2B & Wholesale to relieve the time of our customer service staff. We had questions and some customizations and SparkLayer support was quick to respond, very helpful and easy to work with.

FLATED
United States
5 months using the app
SparkLayer replied July 10, 2024

Thank you for taking the time to leave such a great review, we're enjoying working with you, too!

October 14, 2024

Zeer tevreden van de app. Ook met een top support. Zeer snelle en uitgebreide support.

SKINAESTHETICS FOR PRO
Belgium
6 months using the app
SparkLayer replied October 24, 2024

Bedankt :)

July 14, 2024

Great and easy to use system and their customer service is on point! Thanks gang!

Oxford Hounds
United States
About 1 month using the app
SparkLayer replied July 15, 2024

This is great to hear, thank you! We're enjoying working with you, too :)

July 9, 2024

Brillant app, I'm very pleased with the interface and options. Its also very easy to set up compared to others and the customer service is fantastic. Nothing is too hard.

Dancing with juniper
Australia
28 days using the app
SparkLayer replied July 15, 2024

Thank you for taking the time to leave a review, we'll share this with our Support team!

July 8, 2024

These guys take customer service to the next level - everything according to our needs and incredibly quick. Exactly what we were looking for to make our B2B store. Big thanks!

megapartystore
Germany
7 days using the app
SparkLayer replied July 9, 2024

Wow, thank you! Great to hear you're enjoying using SparkLayer, we'll let our Support team know :)

July 3, 2024

I don't think I've ever had so many issues with an app not functioning properly in my life. The fact that there is such a major time difference makes it impossible to get immediate help. So its always wait for a few hours, sometimes not quite as long...and then they come back with a fix that they haven't actually looked at the whole problem. So tired of this. I have this app on 2 stores because I didn't want to run a 3rd site, but now I am regretting that decision and will probably just pay for another site and cancel these both after paying someone many hours of work trying to get this to work properly.

SoulDeo USA
United States
About 1 month using the app
SparkLayer replied July 5, 2024

We're sorry to hear you've not had a great experience using our app. We've recently hired new Support staff in different timezones and will work to resolve the issues you've faced quickly. We hope to get you up and running soon!

June 14, 2024

Excellent app and even better customer support. Really appreciated having the help from the team, especially Cameron and Chris. Does everything it's supposed to, constantly being improved with new features, and most importantly my customers love it.

The CAHM Collective
United Kingdom
3 months using the app
SparkLayer replied June 18, 2024

Thank you for taking the time to leave a review, and for the great feedback - we've passed this onto our team!