Reviews (229)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for seamlessly integrating B2B operations within Shopify, supporting both B2C and B2B models. It offers features like tiered pricing and customer-specific visibility without needing Shopify Plus. Merchants find it user-friendly with an efficient setup and exceptional support, noting the team's responsiveness and helpful business advice. They recommend it for its functionality, stability, and continuous updates, effectively handling complex B2B tasks.
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This app has brought a lot of value to our company. Not only helping us service our customers better but also helping our sales agents to promote our products and portal.
And if that was not enough, the team and support is awesome.
They've really helped us not only use the SparkLayer but to refine our business to best serve our customers.
Thank you for taking the time to leave such a great review - brilliant to hear you're enjoying using SparkLayer! :)
Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now.
/BabyMocs
We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously.
We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.
We are a small brand expanding to new markets and need flexible pricing to meet the requirements of our B2B clients. We recently had to adjust a whole new list of recommended retail prices (RRPs) and discounts for a single client. Initially, I thought it would be a complex task, but with some help from Ben in Sparklayer support, we were able to fix it all in less than an hour. This app is suitable for businesses of any size that are looking to expand! We have been using it for a year now.
This is great to hear, thanks so much for taking the time to leave a review! We'll pass this onto Ben, too :)
I've just set this up on my store so that I could offer a more streamlined process for my B2B wholesale orders. The Sparklayer team have been absolutely brilliant from set up to answering any questions and helping me to set up my wholesale operation. Having just had my first order through the platform, my customer has indicated that they have found this a much easier than my previous manual process.
Thanks so much for sharing your feedback - great to hear both you and your customers are enjoying SparkLayer! We'll share this with our team :)
This is maybe the first app that does everything I wanted it to do. It does all it claims and then some! We're setting up a great B2B option for our customer base. The help is like no-other! Fast and thorough. If you are expanding your B2C Shopify site, there is no better option. Highly recommend.
Wow, what great feedback - thank you! Fantastic to hear you're enjoying using SparkLayer :)
Found this app when the B2B we were using was not up to par. We are on the basic plan and I don't think you can find a better B2B solution for the price. Setup was fairly easy but customer support was there for whatever we needed.
Thanks so much for leaving a review - really happy to hear you're enjoying using SparkLayer! We'll share this with our Support team :)
Very strong powerful application for B2B with all different options. Team from SparkLayer offers an amazing exceptional fast support. Already with a lot of features, this app has strong development and a lot of new features and functionallities are being introduced often.
This is so great to hear, thank you for leaving feedback! We're glad you're enjoying using SparkLayer and will pass this onto our Support team :)
Great customer service! Easy to set up and use. I had a couple issues I created incorrectly but they were right there quickly to help. Highly recommend!!
Thank you for leaving such great feedback, we'll pass this on to our Support team!
I’m very satisfied with Sparklayer B2B’s customer service. They always respond very quickly and have been incredibly helpful with various customizations. No question is too much. Thank you for the excellent service!
Wow, what a great review! Thank you - we'll share this with our Support team :)
SparkLayer B2B & Wholesale has been a great app for our tiny business. We migrated from having to use two separate stores for our wholesale and retail business to having everything in one place. Plus their customer service is top notch.
Thanks so much for the great feedback - we're enjoying working with you, too!