Overall rating Based on 13 reviews
Sparq has helped revolutionise the search function on my store, their support team are amazing. They've optimised the product for my page and made changes based on my own personal requirements - great service and great product
I really am amazed at the quality of the customer service with A LOT of the apps here. These guys especially - they fixed a problem almost immediately and even offered some advice too -- thanks guys!
This app is a real game-changer increasing profit. The support is the best, my theme is a lit bit complicated but their designer team took this as a challenge until the search app was working perfectly in my store. Thank you, guys.
amazing app! amazing support team, they help me a lot. i will deffinetly recommend this app 100%!!!
North American Mobile
Great team! Helped me customize the search and fix any issues I was having! Sure I wish the total items in search was higher then 100 on free plan but still a great app! Any issues I have they deal with
App keeps lagging and freezing. Do not recommend. Customer service has a pushy aggressive approach to marketing as well. Too little customizations, and where there are customizations they lack simplicity.
No, I won't remove my review.
At the onset, I am sorry that we couldn't live up to your expectations. I also want to take this opportunity to address your feedback constructively.
I am sorry that you faced speed issues with our Shopify backend app and will work on it to improve for your location.
I am concerned if my customer support team came out as "pushy and possibly marketing" to you. I want to assure that the only intent is to be friendly and helpful to our clients. We provide onboarding services to all of our clients to help them use Sparq to best during the trial period which helps them understand the value we bring. This service is currently free of cost to all of our customers to make it easier for them to get on-board. I feel this probably could have created confusion for you that we are being pushy though the intent is to help you on-board easier.
Lastly, about the lack of features or simplicity of features, I partially agree about those. We are a growing product and definitely have a long way to go until we have all the bells and whistles. Despite that, we bring a lot of powerful features such as extremely fast search experience (under 50ms response time), Smart Dynamic Filters, Synonyms, etc which can be configured both from front-end and back-end (via customer support)
I hope we can work again sometime and get a chance to improve on this experience,
Great app, the search function is crucial for a store and Sparq does it brilliantly. The app support was great too but maybe they can refine their app further to allow for more self customisation. But I believe they are working on that right now
Thanks for the awesome review, Eugene!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
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I used this app and I'm impressed with their quick turn around in updates. I highly recommend this app to anyone. These guys got the vibe I need.
Thank you for your review! I hope we can match your expectations in the future as well.
Thanks for taking out time to review us.
Amazing app. I'm really happy with the customer service. They do an excellent job.
So glad to read your review!
A sincere thanks for taking out time and helping us with this review. Reviews like these help us focus on the product and move ahead.
Excellent app and service!!
We were looking for a search engine for the almost 1000 items of our store.
Sparq adapted to our needs perfectly and the team make everything possible to customize the search engine to our liking.
Thanks for sparing the time to review us. I am glad you like our app and happy to keep tinkering the search to provide you the best possible output.