Hi Sebastian,

At the onset, I am sorry that we couldn't live up to your expectations. I also want to take this opportunity to address your feedback constructively.

I am sorry that you faced speed issues with our Shopify backend app and will work on it to improve for your location.

I am concerned if my customer support team came out as "pushy and possibly marketing" to you. I want to assure that the only intent is to be friendly and helpful to our clients. We provide onboarding services to all of our clients to help them use Sparq to best during the trial period which helps them understand the value we bring. This service is currently free of cost to all of our customers to make it easier for them to get on-board. I feel this probably could have created confusion for you that we are being pushy though the intent is to help you on-board easier.

Lastly, about the lack of features or simplicity of features, I partially agree about those. We are a growing product and definitely have a long way to go until we have all the bells and whistles. Despite that, we bring a lot of powerful features such as extremely fast search experience (under 50ms response time), Smart Dynamic Filters, Synonyms, etc which can be configured both from front-end and back-end (via customer support)

I hope we can work again sometime and get a chance to improve on this experience,

Thanks for the awesome review, Eugene!

We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Thank you for your review! I hope we can match your expectations in the future as well.

Thanks for taking out time to review us.

So glad to read your review!

A sincere thanks for taking out time and helping us with this review. Reviews like these help us focus on the product and move ahead.

Thanks again!

Javier,

Thanks for sparing the time to review us. I am glad you like our app and happy to keep tinkering the search to provide you the best possible output.