Reviews (6,814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its high-quality US and EU products, fast shipping, and user-friendly interface. It integrates well with major e-commerce platforms, facilitating efficient product syncing and order management. The responsive customer support, sample ordering, automated fulfillment tools, and branded invoicing are highly valued. Additional benefits include educational resources, a diverse product catalog with eco-friendly options, and discounted pricing to enhance profit margins.
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I love how easy it is to navigate in the sprocket app!
Wow, thank you so much for your fantastic feedback! We're thrilled to hear that you're loving the navigation in our app - we worked hard to design an intuitive and user-friendly interface, and it sounds like we've hit the mark with you! - Erwin
J’ai trop aimé
Merci beaucoup pour votre retour ! Nous sommes ravis que cela vous ait plu. N’hésitez pas à revenir si vous avez des questions ou besoin d’aide, nous serons toujours là pour vous!- Eleanor 😊
The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.
Thank you for bringing this to our attention. We apologize for any confusion regarding the free plan and trial. While we do offer a 14-day free trial, it seems there was a misunderstanding about the availability of a free plan. We appreciate your feedback and will look into this to ensure clearer communication. I
Great app
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the app. If you have any suggestions or feedback, we’d love to hear them. Thanks for your support! - Eleanor
Loved the help i received from Eleanor,
She was wonderful and supportive, helped me with everything i needed, 10 star rating experience with Eleanor, Thank you again Eleanor, very much appreciated.
Hi Flaws N Fashion!
We’re so grateful that you took the time to share your feedback with Eleanor. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
BEWARE of this app. I downloaded the app only to see that most of the products on there are cheap junk and unsuitable for the standards of manufacturing I have for my website. I uninstalled the app the same day that I deleted it. However, they claim that uninstalling it was not enough to CANCEL the subscription after the trial period. They charged me $39.99 at the end of the trial period even though I never used the app even once, never set it up, nor sold any products from it. They claim this was made clear in the Terms and Conditions and refuse to give me a refund. However, with every other app I have ever used on Shopify, to uninstall it is enough to cancel the subscription or service and no additional cancellation was ever needed. This is intentionally misleading and manipulative. It was only after I went in and delinked the service from my PayPal account after discovering the charge that the consider it "canceled". EXTREMELY DISHONEST AND INFLEXIBLE COMPANY. I DO NOT RECOMMEND.
We’re truly sorry to hear about your experience and the frustration it has caused. We strive to be transparent with our users, and it’s concerning to learn that you felt misled. We understand that our subscription process and product offerings didn’t meet your expectations, and we apologize for any inconvenience.
We value your feedback and would like to resolve this to your satisfaction. Please contact our support team you can reach out to us 24/7 through our chat channel or send us an email at support@spocket.co so we can assist you further.
Thank you for bringing this to our attention. - Eleanor
It has been a great experience. The app is easy to use and works seamlessly with my Shopify store. I have been doing all the research and setup on my own with the help of videos and such. Spocket is the first app I started using when I setup my Shopify store and I couldn't be happier.
Hi there!
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we will assist you every step of the way. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Easy to use and great service.
Thank you for your feedback! We’re so glad to hear you find the app easy to use and appreciate our service. If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help! - Eleanor
It is easy to use and user-friendly, providing a seamless and intuitive experience for users of all skill levels. The interface is designed to be straightforward, allowing for quick navigation and efficient operation. Additionally, the platform offers helpful guides and customer support to ensure users can maximize its features with minimal effort.
We're thrilled to hear that you've found our product easy to use and intuitive! We designed the interface to be straightforward and accessible, so that users of all skill levels can navigate and operate it with ease. We understand that user experience is crucial, and we're committed to providing a seamless and efficient experience for our customers. - Erwin
It is confusing; it is shown that the app has a free plan, but when I login, I have to choose from the paid plan.
It would be better if it included a free plan to discover the app, as 14 days is not enough.
Thank you for taking the time to share your feedback about our app. We apologize for the confusion regarding our pricing plans.
We understand that our current 14-day free trial may not be enough time for some users to fully experience the benefits of our app. We're considering revising our pricing model to include a longer free trial or a more comprehensive free plan that allows users to get a better feel for the app before committing to a paid plan.
Your feedback is invaluable in helping us improve our product and better meet the needs of our users. We'll take your suggestion into consideration as we continue to develop and refine our app. Thank you again for your honest feedback - we appreciate your input! - Erwin