Reviews (6,762)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its curated selection of high-quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The user-friendly interface integrates well with major e-commerce platforms, and features like automated order fulfillment, branded invoicing, and real-time inventory updates boost operational efficiency. Responsive customer support and educational resources help optimize dropshipping businesses.

December 5, 2024

Can`t recommend! The worst platform I have used ever and I have tried them all!

There is not even one thing working properly. Order fulfillment is a big disaster and the fees for shipping and transaction are so high that I have to increase the price so high that the customers wont buy. So I am spending on ads and on this platform a whooping 100 Bucks and I am not really sure for what here!!!!

Even when checking the price suggestions. the suggested retail price is lower than when putting item cost, shipping cost and fees together. I don`t know which light bulb came up with that, but this is just ridiclious.

From 10 Orders, 6 has been canceled and I am still awaiting my refund which they hold back. This is totally wrong

Shipping cost from EU countryx to EU country is higher than any international shipping service would charge.
A warehouse in Spain ships to the US for 8.99USD and to England for 5.99USD. Then the shipping cost from Spain to Germany which costs usually 4-6USD, is charged with crazy 18.99USD.

No one actually cares what price is set and there is no real professionalism behind there!

Pearlsey
Germany
7 months using the app
October 17, 2024

The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.

KRE Prime
United States
Over 1 year using the app
Spocket replied October 18, 2024

Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service.

Please reach out directly to our support team at support@spocket.co, and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor

Edited November 17, 2024

My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.

Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else.

If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did.

UPDATE: NOVEMBER 17, 2024.

Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.

SS69
Italy
About 2 months using the app
Spocket replied October 21, 2024

We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes.

We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right.

Thank you for sharing your experience. - Eleanor

November 7, 2024

Honestly? I'm not satisfied AT ALL for several reasons.

1) Products are overprice
2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for.
3) Monthly subscription is too high comparing other drop shipping apps.
4) You have to be lucky to find a good quality product.
5) A lot of suppliers are using similar products.
6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally.

Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.

Blissful Store
United Kingdom
25 days using the app
Spocket replied November 8, 2024

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our app didn’t meet your expectations. We take your concerns seriously and we’re committed to improving.

Pricing: We understand that pricing is an important factor, and we’re always looking for ways to bring more value to our users. We will keep your feedback in mind as we evaluate our pricing structure.

Search Engine: We're sorry the search function didn’t meet your needs. We’re actively working to enhance the search experience, and your input is really valuable to us.

Subscription Cost: We’re always comparing ourselves to other platforms to ensure we're offering competitive value. We’ll take your feedback into account as we review our plans and pricing.

Product Quality & Variety: We're continually working with suppliers to improve product selection and quality. Your comment about finding good quality products is something we’ll address with our team.

We truly appreciate your insights and encourage you to reach out to our support team if you’d like to discuss these concerns further or need help finding specific products. We want to help you get the best out of your experience.

Please send us an email at support@spocket.co Thanks again for your honest review, and we wish you all the best in your business endeavors! - Eleanor

November 23, 2024

Terrible app, terrible services and products.
I switched to another app, they continue to charge me the monthly cost, because there is no DELETE PLAN button in the account and despite the reminders and the uninstallation of the app, they ignore every request.
I will take legal action.

Eder Boutique
Italy
About 2 months using the app
August 25, 2024

Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money.
That is just bad business. I just dent do business with shady companies like Sproket.

Wild TS designs
United States
About 1 year using the app
Spocket replied August 26, 2024

I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications.

To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at support@spocket.co with your subscription details so we can investigate and provide a more tailored resolution.

Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor

September 19, 2024

Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.

KUSHIE.
United States
8 months using the app
Spocket replied September 20, 2024

I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience.

Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is support@spocket.co, and we’ll do our best to assist you.

Thank you for sharing your thoughts. - Eleanor

October 31, 2024

Bad customer service.
If you forgot cancel a free trail, they would only refund 20% even if it's only minutes past the free trial.

Toyment
United States
3 months using the app
Spocket replied November 1, 2024

I’m sorry to hear about your experience. We strive to provide excellent customer service, and I appreciate your feedback. I understand your frustration regarding the refund policy. Please reach out to us directly so we can look into this further and see how we can assist you better. Please send us an email or chat with us at support@spocket.co

Your satisfaction is important to us, and we want to make things right.

Thank you for bringing this to our attention. - Eleanor

November 16, 2024

Spocket website becomes unresponsive frequently.
Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain.
Prices are too high for the product quality, branded items are cheaper than items avialable in spocket.
Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.

techtidbits
United States
8 days using the app
November 4, 2024

Prices are very high and no way to contact Spocket. Vendors doesn't ship product on time.

Home Goods Galaxy
United States
About 2 months using the app
Spocket replied November 6, 2024

Thank you for sharing your feedback. We’re really sorry to hear about your experience with pricing and shipping delays, and we truly understand how frustrating that can be. We work closely with our suppliers to ensure timely fulfillment, but we know there’s always room for improvement.

Regarding pricing, we constantly evaluate our plans to ensure we're offering the best value for the features and quality we provide. We’d love to hear more about your specific experience, so please feel free to reach out to our support team directly at support@spocket.co

We're here to help resolve any issues and make your experience better.

Thank you again for your feedback—it’s invaluable in helping us improve. - Eleanor