Reviews (6,811)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also valued for optimizing dropshipping operations.
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I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.
Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.
While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.
When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.
The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.
During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.
To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.
In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations.
We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements.
In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion.
We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward.
We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you.
Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps.
Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
Can`t recommend! The worst platform I have used ever and I have tried them all!
There is not even one thing working properly. Order fulfillment is a big disaster and the fees for shipping and transaction are so high that I have to increase the price so high that the customers wont buy. So I am spending on ads and on this platform a whooping 100 Bucks and I am not really sure for what here!!!!
Even when checking the price suggestions. the suggested retail price is lower than when putting item cost, shipping cost and fees together. I don`t know which light bulb came up with that, but this is just ridiclious.
From 10 Orders, 6 has been canceled and I am still awaiting my refund which they hold back. This is totally wrong
Shipping cost from EU countryx to EU country is higher than any international shipping service would charge.
A warehouse in Spain ships to the US for 8.99USD and to England for 5.99USD. Then the shipping cost from Spain to Germany which costs usually 4-6USD, is charged with crazy 18.99USD.
No one actually cares what price is set and there is no real professionalism behind there!
Terrible app, terrible services and products.
I switched to another app, they continue to charge me the monthly cost, because there is no DELETE PLAN button in the account and despite the reminders and the uninstallation of the app, they ignore every request.
I will take legal action.
It's easy to use, but the data shared about the products is lacking for online sales.
For instance, the EAN codes are lacking, and affiliates and SEO/Google Shopping platforms block these products for publication as they are not seen as 'authentic'.
Additionally, the quality of supply is quite poor. They only have small brands, without EAN codes. We don't know if products are tested, so it's shady.
When we highlighted our concern, they were also not helpful. They don't understand marketing. They want you to use the platform, but like this, you can not sell their products.
So worst ROI.
Thank you for the great feedback! We're so happy to hear that you found Spocket easy to use. Our goal is to provide a smooth and efficient experience for our users, and it’s wonderful to know we’re meeting that expectation. If you ever need any assistance, feel free to reach out. We're here to help!Happy dropshipping!- Eleanor 😊
Meget useriøs app. Umulig å avbryte medlemskap!
Takk for at du deler din tilbakemelding. Vi beklager opplevelsen din. Vi streber etter å gjøre prosessen så smidig som mulig, og vi hjelper deg gjerne med å løse eventuelle problemer med å avslutte medlemskapet ditt. Ta kontakt med kundestøtteteamet vårt, så skal vi sørge for at saken blir løst raskt. på support@spocket.co
Prices are very high and no way to contact Spocket. Vendors doesn't ship product on time.
Thank you for sharing your feedback. We’re really sorry to hear about your experience with pricing and shipping delays, and we truly understand how frustrating that can be. We work closely with our suppliers to ensure timely fulfillment, but we know there’s always room for improvement.
Regarding pricing, we constantly evaluate our plans to ensure we're offering the best value for the features and quality we provide. We’d love to hear more about your specific experience, so please feel free to reach out to our support team directly at support@spocket.co
We're here to help resolve any issues and make your experience better.
Thank you again for your feedback—it’s invaluable in helping us improve. - Eleanor
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service.
Please reach out directly to our support team at support@spocket.co, and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
Bad customer service.
If you forgot cancel a free trail, they would only refund 20% even if it's only minutes past the free trial.
I’m sorry to hear about your experience. We strive to provide excellent customer service, and I appreciate your feedback. I understand your frustration regarding the refund policy. Please reach out to us directly so we can look into this further and see how we can assist you better. Please send us an email or chat with us at support@spocket.co
Your satisfaction is important to us, and we want to make things right.
Thank you for bringing this to our attention. - Eleanor
Honestly? I'm not satisfied AT ALL for several reasons.
1) Products are overprice
2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for.
3) Monthly subscription is too high comparing other drop shipping apps.
4) You have to be lucky to find a good quality product.
5) A lot of suppliers are using similar products.
6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally.
Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our app didn’t meet your expectations. We take your concerns seriously and we’re committed to improving.
Pricing: We understand that pricing is an important factor, and we’re always looking for ways to bring more value to our users. We will keep your feedback in mind as we evaluate our pricing structure.
Search Engine: We're sorry the search function didn’t meet your needs. We’re actively working to enhance the search experience, and your input is really valuable to us.
Subscription Cost: We’re always comparing ourselves to other platforms to ensure we're offering competitive value. We’ll take your feedback into account as we review our plans and pricing.
Product Quality & Variety: We're continually working with suppliers to improve product selection and quality. Your comment about finding good quality products is something we’ll address with our team.
We truly appreciate your insights and encourage you to reach out to our support team if you’d like to discuss these concerns further or need help finding specific products. We want to help you get the best out of your experience.
Please send us an email at support@spocket.co Thanks again for your honest review, and we wish you all the best in your business endeavors! - Eleanor
Spocket website becomes unresponsive frequently.
Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain.
Prices are too high for the product quality, branded items are cheaper than items avialable in spocket.
Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.