Reviews (6,813)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also ...

September 15, 2024

Too many IT issues with pushing the products to my store, the prices are very expansive for the USA/EU. The customer service is great.

Corso Boutique
United States
3 months using the app
Spocket replied September 16, 2024

Thank you for sharing your feedback. We’re sorry to hear about the IT issues and pricing concerns you've encountered. We’re constantly working to improve our system and offer ...

Edited February 7, 2025

This service has some good suppliers and products but the prices of most products are not competitive, a large number of their suppliers are other drop shippers shipping from AliExpress, selling at a large premium.

The chat with suppliers feature is a total scam. I have contacted 10+ suppliers and gotten one response. None of them ever check it.

The website is slow and the search does not work ...

Chroma Light
United States
Almost 2 years using the app
Spocket replied February 27, 2024

Hi Chroma Light!
Thanks for the review! We are happy to know that Spocket helps you with your business. Rest assured that we always have your back. Feel free to reach out to ...

March 18, 2024

They will charge you when not necessary and give you a very weird explanation. Buyer Beware!

Beaverley
United States
About 2 months using the app
Spocket replied June 23, 2024

We value your business and want to make things right. If you're not satisfied with the way we've handled the situation, please let us know how we can improve. Your feedback ...

August 8, 2024

I would not recommend this app only because of the fact that it said free plan available then proceeded to ask me to pay for a plan, very confusing for someone starting out like me.

ChicBoutique
Canada
10 minutes using the app
Spocket replied August 13, 2024

Thank you for sharing your feedback. We apologize for the confusion you experienced regarding our pricing plans. We strive to offer a transparent and user-friendly experience ...

Edited August 11, 2019

Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.

B Inspired Boutique
United States
About 2 years using the app
Spocket replied August 11, 2019

Thanks for sharing! We have indeed adjusted our pricing to reflect the value users get from our tool and to make room for some great incoming new features but since you are a ...

January 5, 2023

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to ...

Plain Clothing Store
United States
About 2 years using the app
Spocket replied January 6, 2023

We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if we were unable to meet your expectations at this time. One ...

November 19, 2019

I've not started using yet as the prices plus shipping seems too expensive to make a decent profit...

Great White Gifts
Canada
Over 1 year using the app
Spocket replied November 19, 2019

Thanks for sharing your initial experience with us! We certainly hope you can check out our filter in the search page that shows suppliers with free shipping. We also have ...

Edited November 22, 2022

I'VE BEEN LOSING MONEY USING THIS APP AND HAVEE TO REIMBURSE CLIENTS, THERE ARE SEVERAL PRODUCTS THAT SAID INACTIVE, UNAVAILABLE OR DEACTIVATED AND WAS STILL SHOWING ACTIVE IN MY STORE. THE APP SHOULD HAVE AUTOMATICALLY REMOVED THOSE CHANGED TO MY STORE!!! WILL NOT BE USING ANYMORE, NOT FOR THE MONEY I PAID, WHEN I CAN STILL USE ALI EXPRESS WITH A DIFFERENT APP! REMOVING IMMEDIATELY, FIX YOUR ...

Can A Girl Catch A Break Chic Boutique LLC
United States
About 1 year using the app
Spocket replied February 2, 2022

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions ...

Edited May 19, 2020

This apps vendors have great products but everything about them are horrible and problematic. They continue to not ship orders or they allow customers to buy products that are out of stock.

The app itself is good, the problem is the vendors on the app not abiding by their preset shipping guidelines or responding back to the seller so he/she can provide adequate and timely information to their ...

CSA II®'s Rebel Corner
United States
About 1 year using the app
Spocket replied May 23, 2020

Hi there! We're very sorry to hear about the problems you faced with some of the suppliers/products that you have on your store. We would be more than happy to resolve all ...

Edited October 7, 2019

I used this app in combination with other apps to run my online business. I currently use 33 products from this app on my store. No sales yet. Most products are cheap and I don't mean inexpensive, they're cheap in quality. Be very attentive with the items you choose to post on your store. Something else I don't like and is the primary reason I only use 33 products is that many of the products on ...

Sedikhii Savings Plus
Canada
About 1 year using the app
Spocket replied October 7, 2019

Thank you for this honest feedback. Please know that we are in the process of implementing something very soon that can hopefully resolve this concern. We also hope that our ...