Reviews (6,815)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its high-quality US and EU products, fast shipping, and user-friendly interface. It integrates well with major e-commerce platforms, facilitating efficient product syncing and order management. The responsive customer support, sample ordering, automated fulfillment tools, and branded invoicing are highly valued. Additional benefits include educational resources, a diverse product catalog with eco-friendly options, and discounted pricing to enhance profit margins.
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Worked with Melvin at Customer Service. He was very responsive and knowledgeable. Solved my problem quickly.
Wonderful! Thanks for your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Melvin, who we know will be delighted to read your comment. Have a great day! -Erwin
top app
Thank you for the fantastic feedback! We’re delighted to hear you think our app is top-notch. Your support means a lot to us, and we’re here to ensure you have the best experience possible! - Eleanor
Looks like this will be a great addition to Rewards Bonanza offering where customers are rewarded in Bitcoin on every purchase.
Hope we can be a useful tool for your business. Looking forward to working together!
Super easy to use, very helpful staff. Excellent customer service when you need it. Every single Spocket staff member has gone above and beyond. Today Edrielle helped me and she solved all of my issues.
Thank you for your kind words about Edrielle's service. Every team member here values feedback like yours, and it motivates us to keep improving our service.- Irene
So far so good. Very simple to link and import products. Options to modify data and images being pushed to store. Love it!
Great! We're happy you are having a good experience so far. There are more awesome features to come. Thank you for trusting our services! -John
It was very easy to use and they have great products. I love that the source most products from the U.S.
Appreciate the feedback! We're glad you're loving our selections. Thank you for using Spocket!
I have found amazing high quality brand items for great deals since using spocket. For the minor operating or technical errors I've come across, Jam has been quick and efficient to respond with resolving my issues! Overall a great team with great offers. Would highly recommend!
Perfect! Thanks for your feedback. It is awesome that Jam was able to provide you with the best support and resolved your concern efficiently. Feel free to reach out to us anytime! - Erwin
One of the best apps for dropshipping! Easy to use and with great support team - seriousity and professionalism with a warm friendly touch! Always answering in few mins for offering support and clarifying the queries! A variety of products and great suppliers! Orders shipped in due time! Love to work with you guys and thank you!
Wonderful! Thanks for choosing Spocket app for your dropshipping business. That's right, we made it easy for everyone and indeed simple and fast. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.
We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if we were unable to meet your expectations at this time. One of our account managers will contact you directly to assist with any issues you may be experiencing; otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter as soon as possible. Thank you for your patience and understanding! - Erwin
decent app. they had shipping problems the first time i tried to use them but it looks like theyve handled that
Thanks for the feedback! We do want to live up to what we stand for and exceed the expectations of our merchants, and so when issues like that arise, we try our best to fix it.