Spocket ‑ US & EU Dropshipping , 5,227 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this dropshipping solution for its curated selection of high-quality products from reliable suppliers. The app's ability to filter products from specific warehouses is praised for reducing shipping times and boosting customer satisfaction. Its seamless integration with major e-commerce platforms simplifies store management. The platform's user-friendly interface and responsive support team are also highly valued. Merchants also commend the automatic inventory updates for accurate listings, contributing to a strong brand reputation.
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I like the interface of this app, but honestly that's where it all stops.
The fulfillment screen lacks details. You have to pay $79 to be able to see any meaningful information about your orders or even add products (25 products per month if you're on a free plan).
Nicer layout than Oberlo, but far less advanced.
Scammer Suppliers claim that they are shipping from the USA when they are not!!!!! Slow shipping and I got 3 angry customers after paying for this expensive app. I AM DONE! Spocket should really MAKE 100% SURE that their suppliers REALLY ARE SHIPPING FROM THE USA. SUCH A SCAM! $300 is all gone!
Thank you for sharing your thoughts and we're sorry for any inconvenience our suppliers may have caused. There are in fact unexpected delays in shipping especially during the holidays but that is no excuse for our suppliers not to meet their promised processing + shipping time. Rest assured that we will thoroughly investigate your concerns and take the appropriate actions for you. We'll also have on of our account managers reach out to you directly to assist you however we can. Thank you for your patience and understanding! -John
I downloaded this app to support me with drop shipping and used the basic plan at first. I was emailed by Isha and offered a 7 day free trail to test the other plans. I thought that was a great offer so I decided to try it. On day 1 I was changed the annual fee which is a contradiction if free trial. I requested a REFUNDED and back to basic plan and was told they never said 7 day free trail. After sending proof I was ignored. Bad service and not trustful business
I just installed the app and then could not uninstall permanently , can not delete from my product liquid
As a paid subscription, I wouldn't recommend this to new sellers. Wait until you find that you can support an audience. Also, do your research and make sure that they have enough products for you. Their selection is very minimal. The main reason for the one star is because I tried to cancel one day past free trial because I don't find it very useful but they refused. 100% not a business practice from a company that I would want to do business with. You have to be a pretty big scumbag to hold someone's money and not provide a service. Good luck with the chargeback!
Thank you for sharing your thoughts and experience. We sincerely apologize if we caused any inconvenience. Currently, Spocket does have over a million products active and It is true that selections can sometimes seem limited depending on your preferred niche but rest assured that we will continue to work on adding more suppliers with more quality selections. Regarding your account concerns, we would be more than happy to re-evaluate your request as we want to make sure that everything is fair and in order. We'll have one of our account managers reach out to you directly to help sort out any concerns you may have. Thank you for your patience and understanding!
Possibly the biggest rip off you may experience, as soon as I installed the app to my shopify account, I get a message that says and I quote "Give Spocket a 5-stars review here on Trustpilot about your experience and your account will be upgraded to Starter plan for FREE. ❤️"
So off the bat the reviews you read may not even be real or trustworthy. I haven't spent too long on the app because many products you find here can also be found on Aliexpress at a cheaper discount, and in some cases I have found products that ships within the United States, and total cost is still cheaper than using Spocket.
Most products are purchased from countries like China, than shipped to Spocket suppliers warehouse in the United States, than drastically upscale to a higher price than you would buy from Aliexpress and sold to you. So if you want faster shipping than yes, buy from here. However consider the monthly/yearly fee they charge you as well as the cost per item vs Aliexpress.
Also while doing some more product comparison I found that some suppliers even buy the product from another source and than slap their logo onto it and sell it as theirs. For example a product I found on Walmart called ACOPower Wheeled 42-Quart Portable Solar Powered Fridge Cooler can Fit 64 Cans for $399, but on Spocket it's called LionCooler and it sells for more than $500 to the buyer and than they want you to sell it for $700+. This is just one of the products I researched, there are plenty more.
Thanks for the honest feedback! We have noted the product mentioned in this review and have contacted our supplier about it. We do our best to negotiate the prices and bring it down as we'd like to offer discounted rates for our retailers to be highly competitive in this market. As for your other concern, please know that users are not required to write about Spocket but still, we would like to make things right and correct any misunderstandings hence if you change your mind, please let us know and contact us at support@spocket.co.
What lack of professionalism they have, I placed an order from January 24 and to date I have not received my product, I talked to them several times and I thought they were going to solve the problem, but it was all a lie, a request that I made should take 4-7 days, I hope they learn and take some professionalism because I see that they do not have it.
We greatly appreciate the 5 stars, thanks so much! We can definitely promise you that we'll continue to provide quality service and help out merchants such as yourself as best as we can. All the best!
It worked great at first but now it seems like you have to contact each and every shop owner to get permission to sell their products? How much more work you need to do now just to add products in your shop?
I am not sure what changed but I am going to remove the app - it worked great but now it is a waste of time.
The Pro plan that cost $99 is advertised as allowing you to import unlimited number of products to your store. Not true, you are stopped after certain number and they demand a minimum amount of sales in order to allow you to keep adding products. This information is not shared anywhere on their site. The plan description is misleading, I wasted $99 and valuable time. The benefit I saw of using this app was having access to china (AliExpress) products with comprehensive titles and description. Saving me the time to edit AliExpress product titles and descriptions. All the products in their catalog are available on Aliexpress for a cheaper price and free shipping.
half vendors arent ACTUALLY based in the US, and un top of that there is NO way to reach vendors in case of an issue. no customer service available unless you pay a huge fee
Thank you for your review! Our sincerest apologies for any inconvenience we may have caused you. The suppliers we have are also from different parts of the globe aside from the suppliers that we have from the US. Rest assured we are working to improve the way we communicate your needs with our vendors to better resolve any issues. Our customer service is available to you anytime! Please feel free to reach out to support@spocket.co and we'll gladly do our best to assist you however we can. Thank you for your understanding!