Reviews (6,822)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also ...

November 27, 2024

Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.

Luxury Lab LLC
United States
About 23 hours using the app
Spocket replied November 28, 2024

Thank you for sharing your feedback, and we’re sorry to hear that you had a frustrating experience. We truly value our customers and strive to make the navigation and process ...

November 2, 2024

I love that it asks this rating before I see the output

Cappy Camper Coffee
United States
11 days using the app
Spocket replied November 4, 2024

Thank you for your feedback. I’m sorry to hear that you had a less-than-satisfactory experience with us. We’d love to make this right, so please reach out to us at our Live ...

November 14, 2024

Unexpectedly really bad for Europe and specially indoor gardening

Agroliberte
Hungary
2 days using the app
Spocket replied November 18, 2024

Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially for Europe and indoor gardening. We always strive to ...

Edited November 17, 2024

My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use.

Their customer support ...

SS69
Italy
About 2 months using the app
Spocket replied October 21, 2024

We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback ...

November 10, 2024

I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable

South African Online Store
South Africa
1 day using the app
Spocket replied November 13, 2024

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the unexpected charge. This is certainly not the experience we ...

October 28, 2024

On their pricing plan in shipify app store, It says; they have a free plan available but there is none. free trial and free plan is not the same . they have free trials but no free plan. False information is never a good deal my friends. Sorry that i don't trust this app anymore.

Dana & Dekor
Sweden
6 days using the app
Spocket replied October 29, 2024

Thank you for your feedback. We understand your frustration regarding the confusion between the free trial and the free plan. We strive for transparency, and we’re sorry for ...

September 19, 2024

Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo ...

KUSHIE.
United States
8 months using the app
Spocket replied September 20, 2024

I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in ...

December 31, 2024

nicht benutzbar, muss bezahlt werden

HAMSTI
Germany
3 minutes using the app
Spocket replied January 2, 2025

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie den Dienst nicht nutzbar fanden. Wir bemühen uns, unsere Angebote klar und einfach zu gestalten, und wir ...

November 29, 2024

no free plan

Southern Maryland Outdoor Power Equipment
United States
8 minutes using the app
Spocket replied December 2, 2024

Thank you for your feedback! We understand how important a free plan can be for some users. While we currently don't offer one, we have a 14- day free trial you may avail,we’ ...

August 25, 2024

Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I ...

Wild TS designs
United States
About 1 year using the app
Spocket replied August 26, 2024

I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide ...