Reviews (6,587)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
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Iam just starting my online store and this app has been fairly easy so far. Easy navigation and connection to my shopify
Hello and welcome to Spocket! We are delighted that you have chosen to use this app for your dropshipping journey. Our customer service is available 24/7 to assist you with your questions, so please contact us at any time! - Erwin
I used the app. It is nice so far. I would suggest it to others. I would like to see more from this app.
its a good app for online entrepreneurs and online sales. theres a lot of good features compared to other online apps
Thank you for leaving us a review and we hope that you find Spocket a useful tool to help for your business in sourcing the best items from our selection of vetted suppliers!
Great selection of products to chose from based on your niche. If long shipping times are a concern, there is selection of products that ship from within the US.
Thank you for your feedback! We're thrilled to hear that you've found our product selection tailored to your niche. We understand the importance of timely shipping, which is why we offer a variety of products that ship from within the US to address any concerns about long shipping times.
Please feel free to reach out to us via email at support@spocket.co or through our 24x7 live chat to discuss your experience further and provide a resolution.
Only had a brief look while using the free trial. The catalog is not very extensive and some of the products look much worse than the Chinese counter parts. I was mainly looking for 'made in USA' products but there not that many. Even when you find something different that stands out and its in 'made in USA' category it clearly states that outside of USA will ship from China. If you want to open a fashion/clothing shop it could be useful as you can advertise very quick delivery compared to China and the clothing categories seemed to have more products.
Later edit: great customer support - received a call from Spocket to discuss my review. Because of that i added one star to my initial review. They will also send me an email after they are reviewing my store to see what suppliers they can recommend for me.
We highly appreciate the feedback that you provide us as this would certainly help us learn more on how we can better improve out services for you! Our customer service team will keep in touch with you to help you out towards your further success!
it takes a little getting used to but the team is quite responsive - once you get past the learning curve its quite intuitive - better synchronization between shopify and spocket specifically for reporting on all facets including price / cost would be great
Thanks for the feedback! It sometimes does take some getting used to especially when you've just started with your journey but don't worry! You can always count on us. Feel free to reach out to us at support@spocket.co anytime you need help. Thanks!
I personally think it would have been nice if the live chats were answered rapidly, instead of having several agents on one query. Other than that, I'm happy so far, agents are helpful and do their best to provide the required service.
Thanks for your feedback! Our customer supports are on a shifting schedule to cover 24 hours support and doing its best to cater to all inquiries, at the moment we are receiving a high volume of tickets. Furthermore, we'll have this forwarded to the team to make sure that we will be able to respond to every inquiry as quickly as possible. Thank you for sharing your experience with the team. In case you should need anything, our support team is open 24/7 to help you! - Erwin
The app makes it easy to add new quality products. My only suggestion would be to add order progress section or notification on the order page
Thank you for your suggestion! You are actually automatically updated and notified via the My Orders page and via your email regarding any updates for every order but we are in fact working on a similar feature upgrade and we will soon be applying these on our future updates! You can definitely look out for it! Thank you for choosing Spocket!
Great products with very reasonable cost.
Hello Maxes! Thanks for your feedback! It gives us much pleasure to know that you love the service and our products. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Being under the trial period so far I really enjoy the interface this has to offer. The only thing I'd recommend changing is being more tailored to peoples searches as I got a lot of unrelated results to my inquiries. Otherwise I'd give it a full 5 stars. There are some things that need work overall I liked to product descriptions made, but also allowing easy modifying to make it more personal. Offering more available items for brand sponsorship would be beneficial.
Thank you for using Spocket and for sharing your feedback! We do appreciate you detailing your experience with us so far and we look forward to making your stay with us amazing! You'd be glad to know that our future updates would include improvements with our search optimizations. Please don't hesitate to reach out to us at support@spocket.co if you have any concerns or questions! -John