Reviews (608)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its fast shipping from US and EU suppliers and high-quality products. They find the interface user-friendly and integration with Shopify seamless, enhancing inventory and order management. Features like automated order processing, inventory synchronization, branded invoicing, and sample ordering are highly valued. The responsive customer support and diverse product selection also receive positive feedback, contributing to high customer satisfaction.
Refine
-
By rating
Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame!
SCAM!! They charged me $400 for one free trail, and they won't refund my money!
We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge.
We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor
What stands out most about Spocket is its ability to connect businesses with high-quality products from suppliers around the world, while offering fast shipping options through its US/EU supplier network. The user-friendly platform and the variety of products available make it easy to build a successful store, tailored to different niches. Plus, the option for white-labeled products is a game-changer for creating a strong brand identity! It's a fantastic tool for anyone looking to thrive in the world of e-commerce.
Thank you so much for the kind words! We're thrilled to hear that Spocket has been able to help you connect with quality suppliers and build a successful store. We take pride in offering a wide range of products, fast shipping, and the option for white-labeled products to help businesses like yours create a strong brand identity. We're excited to continue supporting your e-commerce journey and can't wait to see all your success! ✨ Happy dropshipping!- Eleanor 😊
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled.
To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at support@spocket.co if you have any further questions or need assistance.- Eleanor
Scam , tried to take 951 SeK =aprox 100 euro and again2 days later 965 = 100 euro and did not even sign up for it
We’re sorry to hear about your concern. We take unauthorized charges very seriously and want to get to the bottom of this.
Please reach out to us directly at support@spocket.co with more details so we can investigate and assist you further.
Thank you for bringing this to our attention.- Eleanor
Love this app, has some of the best suppliers out there! It’s very easy to use and in my opinion has a good cost for it’s value.
Thank you so much for your awesome review! We're so glad to hear that you're loving the app and finding the suppliers and ease of use to be a great match for your needs. We also agree that the value is key, and we’re happy to know you’re getting the most out of it. Your feedback means the world to us, and we’re excited to continue supporting your success! Happy dropshipping!- Eleanor 😊
I am new to drop shipping with zero knowledge in the business. As such, I ask a lot of questions and I am super happy that I am able to get the answers and clarifications I need to help me move forward. Thanks!
Thank you so much for your kind words! We're thrilled to hear that we could support you on your dropshipping journey, especially as you’re starting fresh. Never hesitate to ask questions; your curiosity is the key to success! We’re always here to help you every step of the way. Keep up the great work and feel free to reach out anytime! We're here for you! Happy dropshipping!- Eleanor 😊
I love using Spocket. They have made adding products to my shop a stress free process. I especially love Eleanor from customer service. She was such a delight. She not only helped me revolve an issue I was having but also offered valuable information and advice to help my business succeed.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has made adding products to your shop a stress-free experience. It’s great to know that Eleanor was able to assist you and provide valuable advice to help your business succeed. We’ll be sure to pass along your feedback to her! Wishing you continued success. We're here for you! Happy dropshipping!😊
opstarten was even lastig, maar erg goede hulp gekregen direct. Zelf telefonisch contact gehad om het probleem snel te verhelpen. Ik ga er nu mee aan de slag en hoop er nog langer gebruik van te maken
Bedankt voor je mooie review! Fijn om te horen dat je goed geholpen bent en dat het contact als prettig is ervaren. We wensen je veel succes en plezier met het gebruik, en hopelijk blijf je er inderdaad nog lang profijt van hebben. Mocht je in de toekomst nog vragen hebben, dan staan we uiteraard weer voor je klaar! - Eleanor 😊
**Rating: (5/5)**
**Review:**
Spocket is a fantastic app for anyone looking to **dropship high-quality products from US & EU suppliers**. The interface is user-friendly, and the **fast shipping times** make it a great alternative to AliExpress. I love how easy it is to **import products** directly to my Shopify store with just a few clicks.
The **product quality is excellent**, and the ability to order sample products before selling is a big plus. Customer support is also **responsive and helpful**. Highly recommend for anyone serious about **dropshipping premium products with faster delivery!**
Thank you so much for your kind words and for sharing your experience with Spocket! 😊 We're thrilled to hear that you’re enjoying the ease of importing products, as well as the fast shipping and excellent product quality. It's great to know that our customer support has been able to assist you as well! We’re committed to helping our users build their businesses with premium products and faster delivery, so we really appreciate your recommendation. Wishing you continued success with your Shopify store! 🚀 Happy dropshipping!- Eleanor 😊
Hello, John W. here, if you are serious about having a very lucrative successful dropship business then Spocket US & EU is as well as should be your #1 go to choice. Everything you need is provided as well as vetted suppliers, best selling curated products, and five star customer support. Sometimes you really do need to keep all your eggs in one basket! So what are you waiting for? go ahead, choose your plan and be in profit today!
Thank you so much for your kind words and glowing review! We're thrilled to hear that Spocket has been such a great fit for your dropshipping business. We always strive to provide the best tools, products, and customer support, and it's wonderful to know that it's been helping you succeed. You're absolutely right—choosing the right platform can make all the difference, and we're glad Spocket has been your #1 choice.
We look forward to continuing to support your success. Keep up the great work! Happy dropshipping!- Eleanor 😊