Reviews (6,822)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its curated selection of high-quality products from US and EU suppliers, ensuring faster shipping and better quality control. The user-friendly interface facilitates efficient store management and product discovery, with seamless integration into major e-commerce platforms. Features like responsive customer support, sample ordering, branded invoicing, and automated order fulfillment are highlighted. The diverse product range and educational resources are also ...

May 18, 2020

I was charged twice for one month, they didn't have a cancel button => your trial registration will result in you being charged or canceling your credit card

I signed up with Paypal, and tried to cancel before I got paid, but they didn't have a cancel button, they still charged my Paypal. I was charged twice by them a day, be careful, they won't refund you, this is a lesson.

the Dog Paws Store
United States
19 minutes using the app
Spocket replied May 23, 2020

We're sorry to hear about the unfortunate circumstance that you experienced! Please note that you can find the cancel/downgrade button in your account billing page. We would ...

Edited March 23, 2019

terrible pricing no such thing as whole sale prices with this app it requires you to leave a good review in order to let you continue to use for free

GMZTrading
United States
16 minutes using the app
Spocket replied April 1, 2019

We would like to extend our sincerest apologies if you felt that the prices you saw on Spocket are not at par with what you were expecting. At Spocket, we worked tirelessly ...

August 26, 2020

The items are too expensive. I would not be able to make much profit. Once I changed to shipped from UK (because I don't want long shipping time) there was almost no items left.

chicmeout
United Kingdom
14 minutes using the app
Spocket replied August 26, 2020

Sorry to hear about your experience! We understand that there are certain items that might seem to be expensive at first but our suppliers are actually required to give a ...

August 22, 2023

It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.

Red Pawn Shop
United States
13 minutes using the app
Spocket replied August 26, 2023

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions ...

Edited December 15, 2017

Products in Spocket are so expensive, most important is they have the original retailer's name or website water-marked on each product picture. Basically, Spocket is not meant for drop-shipping, it is for advertising for another shop. Please change your app description to something else instead of drop-shipping because why would any body buy stuff from my site if they could go get it cheaper on ...

Esellcan
Canada
12 minutes using the app
Spocket replied September 10, 2024

Thank you for your feedback. We’re sorry to hear that you’re disappointed with the pricing and branding on our products. Our goal is to provide high-quality products and ...

December 20, 2017

I was very disappointed with this app. Sprocket's products come from Etsy sellers. I wouldn't mind that at all except that they expect ME to do their work for them and contact each seller myself in order to sell their products.

Joni Lambert Entertainment
United States
12 minutes using the app
Spocket replied September 10, 2024

We’re sorry to hear about your disappointment with the app. It’s important to us that you have a smooth and efficient experience. While some products may come from various ...

February 20, 2019

I would give zero stars if I could. I downloaded this for a day. I figured I would not be charged after deleting the app as many do not. They are currently telling me that they cannot refund the charges cause it's against their "policy" because apparently the subscription page states you have to go through the unsubscription process to not receive future charges. Regardless, this is a B.S. policy ...

Baby Authority
United States
12 minutes using the app
Spocket replied April 9, 2019

Thank you for voicing out your concerns! We appreciate the feedback as this helps as grow and be better for our customers.

For most situations we try to be as understanding ...

June 24, 2023

If I could leave zero stars, I would. Spocket is an emblem of the worst practices a business can adopt, hiding behind flashy marketing and dubious 5 star reviews, while they stealthily rob unsuspecting customers.

Promising a vast array of "quality" products, they deliver nothing but disappointment. The product selection is severely lacking in both quantity and quality, making their service ...

House of Glass
Canada
9 minutes using the app
Spocket replied June 25, 2023

We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our ...

January 21, 2019

SCAM ! You do not get a free trial ! I deleted app after a day then was changed for 30 days ! Scam scam scam scam scam !!!!!!!!!!!

Novelty Cave
United Kingdom
9 minutes using the app
Spocket replied April 9, 2019

Hi there! Thanks for letting us know about your experience and we hope to resolve this to your benefit and earn you back as a customer. But first, we would like to clarify ...

April 21, 2020

Voll der scheiß funktioniert noch nicht mal. Man will nach Produkten suchen die von Deutschland verschickt werden aber jedes mal zeigt er nur Produkte aus den Usa an......

Discount-Catcher
Germany
8 minutes using the app
Spocket replied May 24, 2020

Hallo! Es tut uns leid zu hören, dass es Ihnen etwas schwer gefallen ist, die gesuchten Lieferanten zu finden. Wir würden uns sehr freuen, Sie dabei zu unterstützen. Bitte ...