Reviews (839)

Overall rating
4.4
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its fast shipping from US and EU suppliers, user-friendly interface, and seamless Shopify integration. They value the high-quality products, automated order processing, and real-time inventory updates. Features like branded invoicing and the ability to order sample products are also highlighted. The responsive customer support is frequently commended, enhancing the overall merchant experience.

Edited August 11, 2024

False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise ...

Dazzling Delights
Ireland
2 days using the app
Spocket replied July 11, 2024

I apologize for the frustration and disappointment you've experienced with Spocket. We appreciate your feedback and will use it to improve our services.

If you're willing, ...

July 25, 2023

I like the customer service, and how quickly they respond to my concerns. I just upgraded to the 'Pro'

Doggy Hair Nets
United States
8 months using the app
Spocket replied July 28, 2023

Thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel ...

July 25, 2023

Very Easy to use to move product. it was the first one i used with shopify and i havent switched since so! Well done.

Cheddar
United States
12 days using the app
Spocket replied July 28, 2023

We’re so grateful that you took the time to share your feedback with us and for always choosing Spocket. Feel free to reach out to us 24/7 through our chat channel or you can ...

October 16, 2023

Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.

One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a ...

InspirationIncluded
Canada
7 months using the app
Spocket replied October 20, 2023

Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we ...

Edited June 11, 2021

So far so good! The Spocket app has made things easier, from search (although the search engine should be optimized), to the variety of products, the quality and app integration with Shopify. I might update this review down the road, but so far it has worked well for me.

Frimunt Clothing Co.
Canada
11 days using the app
Spocket replied June 13, 2021

Glad to know that! We appreciate your feedback about optimization and you can rest assured that we will always be on top of these improvements. Our support is always ...

March 18, 2021

Love this app, great products, and I love the fact that they have multiple warehouses which speeds up shipping.

Price Connection
United States
11 days using the app
Spocket replied March 20, 2021

Welcome to Spocket! Our aim is to provide you with excellent products and suppliers. Thanks for choosing us!

February 16, 2020

I think there are not as many products for pets. I feel it is limited for my niche. Could use more customer support and also email updates on products related to my store's niche instead of other random products that are not relevant.

t-shirtSquare
United States
7 months using the app
Spocket replied February 18, 2020

Thanks for the feedback! Definitely noted on adding more pet products. Regarding customer support, we aim to provide the best, although sometimes the number of requests per ...

June 5, 2022

It is very good in general, but I noticed that there are a lot of products that could be shipped to Australia.

Justmodernonline
Australia
7 months using the app
Spocket replied June 5, 2022

Thanks for the awesome feedback! It's part of our goal to continue to empower you towards success. We'll keep on adding more products for you to choose from. Reach out to us ...

December 30, 2021

I love everything about the Spocket App. It'd be appreciated if they allow sourcing of products for every paid customer though. However, their support team is very helpful, calm, and understanding. Shoutout to Russel, your support was greatly appreciated.

GBS General Store
United States
7 months using the app
Spocket replied January 2, 2022

Your feedback is important to us and we greatly appreciate it! We're happy to provide you with excellent support and you can rest assured that we will always do our best to ...

December 28, 2022

Ria helped me understand that my account was disconnected, so I was able to keep my account current. Site is easy to use.

Snapdragon
United States
10 days using the app
Spocket replied December 29, 2022

Hi there! Thank you for the review. We are so happy to hear that Ria was able to provide you with the assistance you need. We’ll make sure we pass your kind words along to ...