Reviews (857)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its fast shipping from US and EU suppliers, high-quality product selection, and seamless Shopify integration. Features like automated order processing and inventory synchronization streamline operations, while branded invoicing enhances brand identity. Responsive customer support, the ability to order sample products, and access to educational resources further support dropshipping businesses in scaling and improving customer satisfaction.
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I expected nothing less than what spocket offers, and it delivered my needs. Easy and simple enough to use without difficulty; and saves a lot of time.
Thanks for leaving us such a wonderful review. It gives us much pleasure to know that you love the app. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Erwin
This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT
Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we can improve on and how we can do things better. Direct contact with the suppliers is a feature we are working hard to implement in the future and hope to have it rolled out soon! Failed delivery attempts however are usually within the hands of the courier themselves but it is not a reason for us not to do whatever we can to help. We understand that an update was already shared by our Customer Service about your this certain order. We would love to make sure that everything goes well! We'll have one of our dedicated account managers reach out to you directly to assist you. Thank you for your understanding and patience!
Easy to implement
Easy to navigate and order
Thank you for your feedback! We’re so glad to hear that you found our platform easy to navigate and that the ordering process was smooth for you. Our goal is to make everything as straightforward as possible, and it’s great to know we’re hitting the mark. If you have any more suggestions or need assistance in the future, we’re here to help! - Eleanor
Thank you Leah for resolving my concern with the partial order status and explaining the process; great customer service!
We are thrilled that Leah was able to provide you with such an amazing experience, and we will be sure to pass on your thanks to her. Thank you again for choosing Spocket, and we look forward to continuing to exceed your expectations in the future. - Irene
Enjoying it they make it easy to add products to the store. adding aliexpress tool really helped me grow my business!
Thanks for your feedback! We are happy that you love the Spocket experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I love how many different items are available. it is super easy and so much variety!
I am now ready to start my business!
That is incredible! Getting your business off the ground can be difficult for some, and hearing how we assisted you makes us feel like we're on top of the world! We appreciate you informing us; it boosts our motivation. - Irene
因为这个应用它扎根于北美，比较适合北美的市场！
非常感谢您的反馈！😊 我们很高兴听到您觉得我们的应用特别适合北美市场。我们一直致力于为北美用户提供最佳的体验，确保他们能够轻松开展业务。如果您有任何问题或需要帮助，随时联系我们！祝您在做生意的道路上大获成功！🚀 - Eleanor
Easy to use
We're glad you've found our app easy to navigate. We prioritize user experience and strive to make it easy for you to find what you need quickly and efficiently. - Erwin
Had my first order through Spocket and already I'm having issues. The vendor name for the order and the company that charged my Paypal account are two different companies in two different countries. I brought my concern up to Spocket and all they said is their Operations team "investigated" and didn't find anything wrong. Meanwhile, Paypal investigated and said it was a fraudulent charge, refunded me and set up two factor authentication to avoid this happening again.
Spocket has done NOTHING to make this right. BUYER BEWARE. This company is a scam! Look at the other 1 star reviews, not the other reviews that are clearly fake.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail