Reviews (841)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its fast shipping from US and EU suppliers, user-friendly interface, and seamless Shopify integration. They value the high-quality products, automated order processing, and real-time inventory updates. Features like branded invoicing and the ability to order sample products are also highlighted. The responsive customer support is frequently commended, enhancing the overall merchant experience.
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I have found the suppliers run out of stock and don't restock for weeks on end. The products are FAR more expensive than AliExpress ..the shipping costs are extortionate. I wish the "cost" would import to Shopify along with the price etc. I always have to manually go in and maintain "cost" on Shopify after an import
Thanks for your feedback! We are grateful to hear your comment as this helps us know which areas in Spocket we need to improve on especially when it comes to suppliers. ...
I’ve been using this app for about 3 months. The only reason why i didn’t give it 1 star is because of the customer service from spocket. It’s great. BUT... the suppliers Do not care about your business. Careless mistakes, sending the wrong product, send one item when the customer ordered 2. The shipping times DO NOT.. i repeat DO NOT match what spocket writes on the product descriptions. Some ...
Thank you for the honest review! We appreciate it as it helps us further improve our platform even more. You can rest assured that we will do our best to work with the ...
Spocket didn’t meet my business needs just yet as more choices needed for my type of business. But I found the ease of use with Shopify, the ability to pause and reactivate, then cancellation ( hopefully not for long)!, all features very useful. I needed support and Lorena helped me immediately. I hope to be back
Hi Odlum and Chica Pet Products!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Lorena. Spocket is ...
SCAM
Extremely bad. their support is ubsolutely terrible, they dont even know what to do,they dont know their job,they dont know how to deal with issues. they read the messeges and they dont reply for ours or even days!
i ordered a product from a supplier named ''jasper'' and is been a month and he hasn't delivered it yet. support from jasper dont refund me and they also dont know what to do ...
Hi Pulse4Season!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this ...
haven't made a single sale, good luck with yours! while wasting 105 per month to add products,most take 15 days to come from China, even the ones that say ship from USA take 7 days , very little o no margin for profit when you calculate shipping, and ridiculously overpriced products that are being sold all over the internet for much less.
We are sorry to know about your situation! We certainly understand the frustration of not being able to make a sale immediately. Please note that our suppliers are required ...
good quality, easy process
Thanks for leaving us a review. We are thrilled that you loved your Spocket experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email ...
This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue.
I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple.
Have already lost 1 month for which I have paid.
Take responsibility.
I would give ZERO stars if ...
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our ...
UPDATE: The customer service for Spocket was very responsive and was able to escalate my membership charge and process a refund. They worked hard to make sure I was satisfied and were committed to my resolution. While the service was not for me, the customer service focus showed me that they were committed to their customers and their satisfaction. While I would not give them a 5 since I did not ...
Thank you so much for the review! We are glad that our customer support team together was able to provide you with a satisfactory resolution regarding your concern though we ...
I love the app so far, although I haven't had any sales yet. Customer support (Leah) was very helpful in setting up my products.
Thanks for your feedback! It is fantastic that Leah was able to help you with your inquiry. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 ...
It is very convenient.
Thank you so much for your kind words! We're so glad to hear that you find it convenient. We strive to make things as easy and seamless as possible for our customers. If ...