Reviews (6,475)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its selection of quality products from reliable US and EU suppliers, which ensures fast shipping. They appreciate the user-friendly interface that integrates smoothly with platforms like Shopify and WooCommerce and commend the responsive customer support. Features like sample ordering, automated order fulfillment, and educational resources are also highlighted. Additionally, the app supports custom branding options through some suppliers, enhancing the customer unboxing experience. Merchants benefit from a diverse product range, low startup costs, and scalability without the need for inventory management.

December 19, 2022

It’s pretty good, has options and I don’t have any complaints except that it’s pricey and I haven’t used it enough to give it a full rating

Gray snake
United States
About 2 months using the app
Spocket replied December 20, 2022

We appreciate your time sharing your feedback! We are doing our best to give you the best we can offer hence we would like to talk with you and see what can be done regarding your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin

June 16, 2018

The same products but in another country. So nothing special.

Citybeach
Australia
About 1 month using the app
Edited October 8, 2022

For the monthly subscription price not worth the amount of product it provide. Also lower margin due to high listing cost than most store plus when you add shipping cost. only pros is faster shipping service. Need more product to be worthy of the monthly price

NIMASUN
United States
About 1 month using the app
Spocket replied October 10, 2022

Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin

March 19, 2020

Wishing fulfillment would be much faster. The supplier we chose ships out of the US and is still taking 13 business days to fulfill

FlyKidzFashion
United States
About 1 month using the app
Spocket replied May 24, 2020

We're sorry to hear that our supplier was not able to meet your expectations with the fulfillment. We thank you for your understanding with some of the unexpected delays due to the current situation with some of the carriers. Rest assured we will do our best to support you all throughout!

May 7, 2023

This app has a variety of good products, I have been answered all of my question by the administrators, however the "STARTER" subscription is perhaps too expensive for what it offers, the amount of products available with it is limited, it just could be overall a little better.
But in general, I love this app.

Dhen's Hacks
Belgium
About 1 month using the app
Spocket replied May 7, 2023

We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more.
I will make sure to have this documented and raised with our team. We would also love to share with you our Promotional pans that can definitely suit your needs!
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

December 22, 2020

Love it but the real test is whether I can make a sale. Not a big fan of the high monthly subscription fee so I question whether it can pay off. Waiting for my Amazon Seller account to be open and hopefully I can get some sales.

Jade Design and Photography
United States
About 1 month using the app
Spocket replied December 22, 2020

We appreciate your honest feedback! Very understandable indeed, which is why we provide 2 weeks trial to any of our monthly plans so you can test us out first before making any commitment. We hope to be able to meet your expectations so please don't hesitate to reach out to us at support@spocket.co anytime you need any help and we'll do our best to make those fees worth it! Thank you and welcome to Spocket!

April 8, 2020

I'm giving three stars because:

1. The product photos, titles and descriptions are very good, beats Oberlo by far with their scammy AliExpress and their awful titles misspelt descriptions and crappy photos.

2. Shipping time is fast. 1-3 days because - I'm in the UK - there are options to have items shipped from within the country.

I've held back the other two stars because:

1. While they charge a monthly fee depending on the number of items available for you - I chose 250 - there are also hidden charges that are not shown here, or anywhere on their pricing page. So you have to pay for the monthly fix fee, the hidden charges per order/item and the shipping cost because of they only ship free in the US which you either swallow or put it on your customer but then you make less chance for sales.

2. It seems like I have "dedicated" customer support with the name of Kim, but when I asked something the reply I received later by email was very robotic. So I think their customer support is an AI and not too good at that.

3. They don't have a whole lot of products. I had to change niche to make it work - since I'm fairly new with Shopify it wasn't a big deal but still - they don't have a big selection.

With that being said I will focus on the goodies for now and see if things get improved. Fingers crossed.

DONATO GOODS™
United Kingdom
27 days using the app
Spocket replied April 21, 2020

We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance and give us an opportunity to discuss the other issues with you. Can we set up a call with you? Or you can reach out to us via our 24x7 live chat or you can email us on support@spocket.co

Team Spocket!

August 19, 2017

This app allows you to find awesome products from amazing sellers but for some reason it won't allow me to access my import list, everything loads EXCEPT my import list where I push the items to my shop.

Saucy Af
United States
26 days using the app
Edited April 1, 2021

So far it’s been a good experience using this app! The processes are simple and clear. I also love the products!
UPDATE - I have to change my rating because I’m experiencing an issue with one of my first orders. It was placed two weeks ago and is still in processing. The supplier advertised 2 to 3 days processing and 5 to 7 delivery. Customer service has been trying to contact the merchant for almost a week with no success. This is a really bad experience for myself and my customer. I now have to refund my customer with hopes of getting my funds back.

Floetry Fashions
United States
21 days using the app
Spocket replied March 20, 2021

We're glad to know that! Thanks for sharing your experience. Please don't hesitate to reach out to us at support@spocket.co if you need any help or if you have any questions. Thanks for choosing Spocket!

January 8, 2023

So far so good
So far so good having had any sales yet so I'm not sure really. Will soon find out though and do another review then .. I hope this all works out that is for sure

HeyDerLah
Australia
19 days using the app
Spocket replied January 8, 2023

Welcome to dropshipping business! This app will absolutely help you to start and grow. Reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. - Erwin