SPOD ‑ Print‑on‑Demand , 713 reviews

Called 20 times, wished to get a call back, wrote several emails. Just all that to get my sample order done. Its been a week now and its still " waiting for production".
They say "my account needs to be verified" although my email is verified, my credit card informations + my address is verified, even the products are listed in my shop!!!! What else do you guys need? Ive customers waiting, its almost Christmas time and the black week is coming.
Do you guys really wish to destroy businesses with your very very bad communication? Everyone who reads this and have the same problem, i wish you the very best and please dont spend your time and money here on SPOD.

This platform is just pathetic, their customer support apparently says its above their paygrade to comment on WHY THEIR BASE PRICE IS TOO HIGH!

In general people would buy a sweatshirt for $30-$40, just imagine this, their base price for a shit sweatshirt which is 50% cotton and 50% polyester is $54!!!

when i tried to get their customer support to provide any assistance, instead of at least giving me a notion of some solution to this problem, KAYLA CLOSED the chat and did not even let me get on the chat again!

SPOD IS A PATHETIC EXPERIENCE, You all out there should consider getting some local manufacturer on board rather than using these shit platforms where you only make money for these platforms and not for your own business

TO HELL WITH KAYLA AND TO HELL WITH SPOD!

bad, aucune commande passer au bout de 5 jours de commande... Obliger de rembourser les clients bande de menteur

UPDATE: Still waiting on an order that was placed Jan 18 and has been "in production" since Jan 25. Only getting copy and paste replies from customer service. Even the review reply below is clearly a cut/paste job. Me thinks the company is cutting costs so the employees have also given up and just don't care anymore. Someone reached out to me for a phone call but when I provided times they weren't available for them. I'm not going to chance someone down to give them my business. I just want this one order to be cleared so I can never do business with them again. Tried to cancel the order and they refuse. I already refunded my customer and put my etsy and ebay shops on suspend while I decide what to do. This was a fun side hustle but it's not worth the bull.

ORIGINAL REVIEW: I used to love SPOD. Recently they've been getting slower and the quality is getting worse. Customers have been telling me how the designs are peeling off after a couple of washes (and not intricate small designs but large color blocked designs). Customer service is slow and never takes responsibility for anything. Always an excuse. They are starting to cost me money so I'm just waiting for them to fulfill the last couple of orders (one has been in production for 4 days) and I think I'm done with them.

Between the constant price increases, lack of inventory, and lack of communication, I am DONE with SPOD. I used to sing praises about them when they were constantly getting bashed in Facebook groups, but not anymore. They closed one of their US facilities overnight and apparently sent out an email the day it happened, giving ZERO time for sellers to update their turnaround times, which is apparently now 4-6 business days, rather than the 48 hours that are still being advertised.

If you care at all about your business, DO NOT USE SPOD.

Such an easy app to integrate with great pricing and options, but AWFUL print quality. I had to refund and refill more than 50% of the orders I sent to customers. Things were constantly misprinted, had holes, etc. I ordered samples for each product I put on my site and after I washed them a handful of times they completely faded or begin to peel. I had to stop working with them all together.

Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.

Sad to say am very disappointed in their lack of communication & production. Three orders placed, for 3 weeks says awaiting production & sent multiple emails with no response and called with very rude worker comments. I have not received the orders for my customers & they still have not refunded me for these orders either.

They claim to be in Las Vegas with the printing capability to provide custom printed products when clearly, they don't have the means to keep up with demand.

These orders I had to refund the orders personally through my personal back up funds. If they don't refund these orders filing complaints with the Police and BBB as this is fraud and a felony charge as the orders were that much.

UP date: I called customer service again today, they claim orders they have but didn't charge me. This is a lie, have receipts downloaded, bank statement where they charged my debit card for the 3 orders. They steal your money! I have contacted BBB and the Police department in Nevada and sent all my proof of them stealing my money. The sad part is, they are sample orders and claim more verification documents is needed to protect themselves from fraud. What about your customers small business owners, who put their trust in your service maybe we should ask for verification from each employee and your overall business to protect us from thieves that you are.

Money is too hard to come by for everyone! I hope Shopify and all other platforms ban your services so no one else falls victim to your stealing and lies.

You refund my money, then maybe I change my review but will never use your service again. Printify is a lot better and honest people, avoid SPOD.

Hugely disappointing! Awful print times, '48 hours?' as advertised, hah! More like 48 days if you're lucky. Terrible customer service. Just a shocking app, don't waste your time folks.

Devastated. Spod had been good for me, worked well. Then today I see they increased the price of hoodies and almost doubled the cost of sending (not sure how they can justify this - did USPS double their postage price!?). Didn't receive any warning so couldn't adjust my listings. Thanks for nothing SPOD. Will probably look to wind this down.