SPOD ‑ Print‑on‑Demand , 713 reviews

The app is working pretty good. Easy to navigate and to use.
I just would like to express my disappointment during the migration.
Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer.
Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management?
Also send an email same standard text as a reply, they do not even take a look at your case.
Once again, I waited patiently for 6 days!

What a bummer - I loved the app; it's super easy to use and integrate for my shop. BUT their printing quality on EVERY order was awful. They were quick to reply to my emails and refund my money, but that wasn't what I was looking for. If I'm going to use a company for printing, I expect good quality printing, not an immediate refund for constant mistakes. Pretty disapointed.

I've been using this app for about a year and for the most part it was a good experience. I have 3 different businesses and have 3 different accounts, including one attached to a Shopify store. We've ordered around 100 tees, totes, and other products. We've had some inconsistent print quality issues with totes and shirts. But the most frustrating thing is that since their latest update their site won't take any of my credit cards or debit cards for payment. Citibank, Capital One, US Bank , Paypal - I've tried nine different cards and nothing is working in any of my accounts. This problem has been going on for over a week and I have several t-shirt orders waiting to be placed and this problem has not been rectified in spite of several conversations with customer service. I've enjoyed how easy SPOD is to use and hate that I am going to have to find another service to use due to the payment issues I'm suddenly having.

EDIT: Customer service unresponsive to email. If you call, they'll answer, but they'll tell you they're unable to take care of pretty much anything over the phone and that you should email. It's a never ending loop of not being able to access the services they promise to provide.

I've been using SPOD for a little over a year. In the last month, their production times have increased significantly (orders will sit for a week before printing) and their customer service response time has dropped as well (one of my inquiries never even got a response). Seems like something on the back end isn't working. I'll be looking for a new POD provider asap. :/

Great prices, but everything is CONSTANTLY going out of stock, especially in the top selling Large and XL sizes. I don't understand why SPOD is always short on qtys for the most common sizes.

While this was my most reliable POD app with amazing customer service and super fast processing, I can see they've fallen apart as of late, and it's costing me business. My payment method that was saved had been compromised, so I had to cancel the card. I have been unable to add a new card for days now, and the best their customer care has is "You need to wait 24 hours before adding another card." 1) This has never been the case in the past and 2) no business has 24 hours of stoppage to give in the holiday season (and at this point, it's actually going to be 4 or 5 days). Their processing times have slowed significantly, and I have an order I've been waiting for for some time that had a label created the 29th and still hasn't shipped. Reliability-wise, I implore you to trust another POD for your holiday orders, as I've already had to refund 2 and I have a LOT sitting in queue that I'm not sure how to handle. They were honestly the fastest, most reliable service I had ever used, but I cannot overlook the inaccuracies in some of my orders, nor the slow down in processing. I certainly cannot wait days for their system to accept a payment. The fact you can't just add your payment at checkout like a normal site when issues are occurring with saving one is baffling to me.

I use this app all the time. The production has slowed considerably within the last month. Almost two weeks for one item. I use to brag about having the fastest turn around with the cheapest prices at my store. I can no longer talk that game anymore. Also the site doesn't always let you upload when designing and it cost me money with customers. A lot of glitches. I am going to have to work with another vendor as I do not have time for SPOD's site maintenance.

So far I can only review the product design process for my store. I would like to use SPOD but product setup will be too much effort. A White T with Black writing has to be created in one product and then a Black T with the same writing in White has to be another product. It is a too big a job to then manually consolidate into variants in Shopify especially with many products. This is a simple 101 facility that other companies have as standard. Unfortunately the latest released design edit facility appears to do something different. Robert, regarding your reply, the simple solution is to make the feature available so that shops can either use it or not, depending on their needs

Normally, I have no issues with my SPOD store, but today was different. I could not access anything on my store at all from Shopify. I called and the person who took my call assured me that the "technical" issue will be addressed and fixed shortly. It is now 11:16 pm EST and there has been no change and no follow-up. I am disappointed at this point. I don't know if my customers can place orders. ...very disappointed.

I have gotten three samples from SPOD and on one, the color was faint and streaky, like a printer running out of ink. Another sample I ordered was very poor print quality and the colors were dull. My image was not sharp. The reason I gave them two stars instead of one is because the third sample came out decent and potentially sellable. I'm not sure if it's because production is currently being sent to other printing companies to keep up with their fulfillment demand during the COVID-19 pandemic, but the results have not been to my liking. I ended up choosing a local printer to fulfill my demand and they came out AMAZING. I will try a different drop shipper to fulfill orders in the future.