Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. They value the wide range of customizable products, including sustainable options, and the customer design tool. The 48-hour print-on-demand dropshipping service, quality of printed products, and commitment to sustainability are also praised. Merchants report positive customer service experiences and find the pricing competitive. The app's ability to handle high demand and scale with growth is another key feature.

January 25, 2023

The app is working pretty good. Easy to navigate and to use.
I just would like to express my disappointment during the migration.
Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer.
Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management?
Also send an email same standard text as a reply, they do not even take a look at your case.
Once again, I waited patiently for 6 days!

Sweats & Tees
United States
5 months using the app
SPOD - Spreadshirt Print On Demand replied January 25, 2023

Hello Sweats & Tees, Thank You for your review. First, I would like to apologize for your experience as described in your review. I was able to see your pending order and the notes from the four times you were able to speak with someone in Customer Service. Your order has shipped as of today and should be on the way to your Customer.

As far as the migration, we are doing everything that we can to support our merchants during this time. Production Teams are now working 24 hours a day and 7 days a week to get as many orders out as possible. We apologize for any inconvenience this may have caused, but we are positive that the changes being made will show how much we truly appreciate your business and all other SPOD Merchants.

Again, we would like to apologize for your experience and I want to ensure you that your concerns have been heard. Thank You again for the review, we truly appreciate your time.

February 27, 2023

What a bummer - I loved the app; it's super easy to use and integrate for my shop. BUT their printing quality on EVERY order was awful. They were quick to reply to my emails and refund my money, but that wasn't what I was looking for. If I'm going to use a company for printing, I expect good quality printing, not an immediate refund for constant mistakes. Pretty disapointed.

Violet & Lu
United States
6 months using the app
SPOD - Spreadshirt Print On Demand replied October 4, 2023

I'm really sorry that the print results do not match the screen view of your design.

With the Digital Direct printing method, the printing colors are sprayed directly onto the article of clothing, which causes the design to look somewhat washed-out. For that reason, intense colors are unfortunately not to be expected. Digital Direct is therefore optimal when going for a "vintage look".

If you prefer brighter colors, we can recommend Flex printing for a more vivid print that stands out.

March 31, 2022

I've been using this app for about a year and for the most part it was a good experience. I have 3 different businesses and have 3 different accounts, including one attached to a Shopify store. We've ordered around 100 tees, totes, and other products. We've had some inconsistent print quality issues with totes and shirts. But the most frustrating thing is that since their latest update their site won't take any of my credit cards or debit cards for payment. Citibank, Capital One, US Bank , Paypal - I've tried nine different cards and nothing is working in any of my accounts. This problem has been going on for over a week and I have several t-shirt orders waiting to be placed and this problem has not been rectified in spite of several conversations with customer service. I've enjoyed how easy SPOD is to use and hate that I am going to have to find another service to use due to the payment issues I'm suddenly having.

Bentonville Copy and Ship
United States
Over 2 years using the app
SPOD - Spreadshirt Print On Demand replied April 5, 2022


Thank you for this complete and detailed review. I'm sorry to hear about your problems with your credit card validation. Indeed, the world of eCommerce is experiencing a growing number of frauds and to protect both ourselves and those who work with us, we have had to increase our level of security. The validation of payment methods is therefore much stricter.
Concerning your situation, I was able to find your merchant file with this email address as the main reference: print@copyandship.net
To help you authenticate your payment method, can you send an email from this address to msta@spreadshirt.net mentioning your issue as well as your profile info and confirming that it is indeed the email address that you use for your print on demand business. We might be able to unlock the situation then.

Sincerely yours,
Your SPOD Team

Edited May 15, 2023

EDIT: Customer service unresponsive to email. If you call, they'll answer, but they'll tell you they're unable to take care of pretty much anything over the phone and that you should email. It's a never ending loop of not being able to access the services they promise to provide.

I've been using SPOD for a little over a year. In the last month, their production times have increased significantly (orders will sit for a week before printing) and their customer service response time has dropped as well (one of my inquiries never even got a response). Seems like something on the back end isn't working. I'll be looking for a new POD provider asap. :/

Arrows Aim Greenhouse & Supply Co.
United States
Over 2 years using the app
SPOD - Spreadshirt Print On Demand replied April 27, 2022

Hi Arrows Aim Greenhouse & Supply Co.

Thank you for that honest feedback. This is definitely not the kind of experience we want you to have with us. Our production time hasn't increased since a year ago, but the problem could be related to something else in your account or with the order itself.
I would love to help you out personally, to make sure we can resolve any issues there may be. I will contact you per email.

Jean-Michel from SPOD

February 12, 2021

Great prices, but everything is CONSTANTLY going out of stock, especially in the top selling Large and XL sizes. I don't understand why SPOD is always short on qtys for the most common sizes.

Support A Local Trail
United States
Over 1 year using the app
SPOD - Spreadshirt Print On Demand replied February 18, 2021

Hi, Support A Local Trail.

Thank you for reviewing our App.

I'm not certain which product you are referring to, but we are doing our best to keep our inventory full. As we just came out of the peak season, January & February are always a bit more tricky, since we have to replenish everything that was sold in November and December. However, most items should be back in stock by the end of the month.

Thank you again and have a great day!

December 2, 2021

While this was my most reliable POD app with amazing customer service and super fast processing, I can see they've fallen apart as of late, and it's costing me business. My payment method that was saved had been compromised, so I had to cancel the card. I have been unable to add a new card for days now, and the best their customer care has is "You need to wait 24 hours before adding another card." 1) This has never been the case in the past and 2) no business has 24 hours of stoppage to give in the holiday season (and at this point, it's actually going to be 4 or 5 days). Their processing times have slowed significantly, and I have an order I've been waiting for for some time that had a label created the 29th and still hasn't shipped. Reliability-wise, I implore you to trust another POD for your holiday orders, as I've already had to refund 2 and I have a LOT sitting in queue that I'm not sure how to handle. They were honestly the fastest, most reliable service I had ever used, but I cannot overlook the inaccuracies in some of my orders, nor the slow down in processing. I certainly cannot wait days for their system to accept a payment. The fact you can't just add your payment at checkout like a normal site when issues are occurring with saving one is baffling to me.

Laser is as Laser Does
United States
Over 1 year using the app
SPOD - Spreadshirt Print On Demand replied December 3, 2021

Hi Laser is as Laser Does,

Thank you for your feedback. I am very sorry to hear that you had problems with the payment method and processing time. I am in the process of investigating and checking further into the situation to fix it as soon as possible. We will stay in touch to make sure you are up and running.

Your SPOD Team

April 27, 2022

I use this app all the time. The production has slowed considerably within the last month. Almost two weeks for one item. I use to brag about having the fastest turn around with the cheapest prices at my store. I can no longer talk that game anymore. Also the site doesn't always let you upload when designing and it cost me money with customers. A lot of glitches. I am going to have to work with another vendor as I do not have time for SPOD's site maintenance.

ReCet Store Online
United States
Over 1 year using the app
SPOD - Spreadshirt Print On Demand replied May 2, 2022

Hi ReCet Store Online,

Thank you for your review.

We recently were facing a backlog for productions, which has been resolved within a week. We are back to normal turnaround time.

Can you send us some examples of the glitches you are facing? We take that kind of feedback seriously. Just send our support team some examples so that we can fix them as soon as possible.

Thank you again

Your SPOD Team

Edited September 28, 2019

So far I can only review the product design process for my store. I would like to use SPOD but product setup will be too much effort. A White T with Black writing has to be created in one product and then a Black T with the same writing in White has to be another product. It is a too big a job to then manually consolidate into variants in Shopify especially with many products. This is a simple 101 facility that other companies have as standard. Unfortunately the latest released design edit facility appears to do something different. Robert, regarding your reply, the simple solution is to make the feature available so that shops can either use it or not, depending on their needs

Jellyi ... Sweetest Deals
Over 1 year using the app
SPOD - Spreadshirt Print On Demand replied September 23, 2019

Thank you very much for your input. We are working continuously on improving our service and are aware of the problem. So far, we did not find a solution that works for shops that want to have the design color switched and shops that do not want to have this.
It will take some time to find a solution that is beneficial for all scenarios.

Kind regards

December 28, 2021

Normally, I have no issues with my SPOD store, but today was different. I could not access anything on my store at all from Shopify. I called and the person who took my call assured me that the "technical" issue will be addressed and fixed shortly. It is now 11:16 pm EST and there has been no change and no follow-up. I am disappointed at this point. I don't know if my customers can place orders. ...very disappointed.

S&S Empowerment Apparel
United States
Over 1 year using the app
SPOD - Spreadshirt Print On Demand replied January 3, 2022

Hi S&S Empowerment Apparel ,

Thank you for your feedback. My sincere apologies for the technical issue we faced on the 28th of December. We worked as hard as we could to fix it as quickly as possible. It was resolved shortly after you posted your review. I hope everything is running smoothly again for you.

If it isn't, please don't hesitate to contact us again so we can work with you into finding a solution.

Your SPOD Team

June 12, 2020

I have gotten three samples from SPOD and on one, the color was faint and streaky, like a printer running out of ink. Another sample I ordered was very poor print quality and the colors were dull. My image was not sharp. The reason I gave them two stars instead of one is because the third sample came out decent and potentially sellable. I'm not sure if it's because production is currently being sent to other printing companies to keep up with their fulfillment demand during the COVID-19 pandemic, but the results have not been to my liking. I ended up choosing a local printer to fulfill my demand and they came out AMAZING. I will try a different drop shipper to fulfill orders in the future.

Modish Life x Style
United States
About 1 year using the app
SPOD - Spreadshirt Print On Demand replied June 12, 2020

Hello Modish Life x Style,

We are sorry to hear that the prints did not come out as expected, if you contact support@spod.com with the images of the products we would be more than happy to refund the orders.
With the nature of print-on-demand and DTG printing, it can be that a very small number of prints do not come out as expected, still this should be not be the case.
It is great to hear you are now supporting a local business, and we wish you all the luck for your business in the future.