Reviews (65)

Overall rating
4.3
Counts per rating level
  • 68% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 14% of ratings are 1 stars
January 29, 2020

I have used Springbot for 4 years. The experience has been great. They are always prompt, helpful and evolving.

Crazy Compression
United States
Almost 4 years using the app
January 22, 2020

Super helpful organized team.

Helped increase conversions and traffic immediately.

100% recommended!

NOIZE.COM
Canada
4 months using the app
Edited April 13, 2021

It was a learning curve. I used to use Omnisend. I am not very computer saavy but they helped me to grow my company. I had to lower my costs so I changed to a smaller company Machine Labs and am happy with that. The conversions from emails did work well. I had to help Springbot improve a lot of their errors. They did have a Messenger ads and Ad Roll but at cost. I suppose it helped get some return. I would rather use my money to do some FB ads direct to get people in the door. I hope they improve slowly.

Debra's Passion Boutique
United States
Almost 2 years using the app
March 6, 2019

We came on board with Springbot early last year. It has been an amazing step for us. It replaced Mailchimp, and we picked up a lot of other bonus things in the deal. We have remarketing, win back emails, social posting. I can’t say enough good things, it has been well worth the money we spend on it each month. I am always hesitant to drop a lot of money, but this is really a no brainer. The customer service is top notch, they took care of the set up as well as the change over when I moved from Magento to Shopify.

Nature's Fabrics
United States
23 days using the app
December 21, 2017

5 stars for their support. They are extremely responsive to any questions you might have.
As they grow, I would like to see them become a bit more robust in their offerings - specifically in their offerings of strategy for fledgling companies.
Also, not sure about the reporting. It never seemed to be perfectly on point. The email open/clicks/conversions seemed to be ok...but the other reporting didn't always make sense.
Other than that, a great affordable way to keep all your marketing in one place
Thank you

X Wear Com
United States
12 months using the app
October 9, 2017

I am extremely happy that I went with this app. I am being trained by an associate whose name is Matt. He walks me through the application so that I understand what I am doing. Later on, I go into the app and make my adjustments. I have been looking for this type of app to send emails to my customer base when they visit, make a purchase, remind them about my site, follow up emails and an integration on social media. I will be doing ads on the internet through them. All in all I would recommend them to everyone.
Tom B
Hobbyheroes.com

Hobbyheroes Com
United States
26 days using the app
April 11, 2019

We started using Springbot about 6 months ago, and have been very happy with the results. First off, their Customer Service is fantastic, they are very responsive and I feel like we have a true partnership. We work directly with Andrew Foah and he is extremely attentive to our business. We have grown our email list significantly through their services, and their analytics are outstanding. The Springbot platform lets us do all the things that a big e-commerce business does, but at a fraction of the cost, and with a lot of helpful support along the way.

erinsfaces
United States
6 months using the app
Edited April 20, 2018

We started using Springbot about a year ago and have seen some impressive results. If you aren't doing retargeting or FB campaigns with them you should be. Definitely our biggest bang for buck as far as advertising goes. It takes some time to get everything set up and running properly but once you do your business will skyrocket. Their FB service sounds expensive but it's so worth the investment especially if you are not social media savvy. Even if you are savvy they will take a lot off your plate and do it better than you ever could. Thanks Rachel and Nichole for all that you do for us!

The Cookie Countess
United States
Over 1 year using the app
March 7, 2018

We have been using SpringBot for about 4 months now and we couldn't be happier with the level of service we've received from whole team. We mostly make use of AdRoll and the Facebook Managed Services and we have seen great results from both.

As others have mentioned, it would be nice to see more functionality in the Social Hub. Undoubtedly, there are limitations with each of the social media companies that makes it difficult, but I'm confident SB will continue to work on it and improve the offering over time.

I am looking forward to a continued partnership and even more growth moving ahead!

Namebrandwigs
United States
5 months using the app
May 15, 2019

Springbot has been such a great tool for our business! The amount of data we are able to collect and use is outstanding (not to mention other features like automatic social posting, email creation, trackable links, adrolls, and so much more)! We have worked closely with Andrew Foah who goes above and beyond as our point of contact to Springbot. He is quick to respond (even though we are on the other side of the country), is extremely helpful and makes sure to complete all things that are asked of him in an extremely timely manner. This is a great tool if you are looking to start your data-driven ecommerce marketing journey!

originalsprout.com
United States
3 months using the app