We've been using Springbot for a few years now for retargeting and automated emails. We had a good onboarding process and it was easy to understand what we needed to do to get going. Since then, whenever we need to update our content or need support, our rep Ryan is always quick to respond and happy to get on a phone call to answer any question or work on making changes for us.
Debra's Passion Boutique
It was a learning curve. I used to use Omnisend. I am not very computer saavy but they helped me to grow my company. I had to lower my costs so I changed to a smaller company Machine Labs and am happy with that. The conversions from emails did work well. I had to help Springbot improve a lot of their errors. They did have a Messenger ads and Ad Roll but at cost. I suppose it helped get some return. I would rather use my money to do some FB ads direct to get people in the door. I hope they improve slowly.
Silky Sol Vegan Restorative Aesthetics
I paid them to do exactly what I have been doing. I did not see a return on my investment and when I questioned them on the return I was ignored. My account manager was never available when I was. My sales dropped. Do not waste your money on this application. You can do these services on your own. Complete rip off.
Springbot has been instrumental in helping manage my store from a marketing standpoint. As a SMB I needed a helping hand managing FB ads, Ad Roll and help with developing email marketing. If anything the team will stay on your ass and keep things moving along. I can't thank the team enough for all of their help, would highly recommed.
They will ask you for your credit card info outside of Shopify and then it will be impossible to cancel. Promised me 4-7x ROI, didn't even break even. Regardless, they keep trying to charge me. I had to contact AdRoll directly to get the ads to stop running because they refused to pause the ads. It doesn't take 30 days to pause an ad campaign, it takes about 3 minutes. Unless, of course, you never deliver and all your clients cancel so you have to scam people out of any extra dollars you can get.
great personalized, customer service via phone and email! Ive seen my business grow and have the tools available to me to track and keep growing! love it!
Hit! Balm Sample
We are in the early days of implementing both the triggered, segmented email capability as well the anonymous email retargeting capability from Springbot. While it is a little early to do a full review, a big factor in selecting SB was the added account service layer which is proving to be invaluable. Our first point of contact, Bailey was extremely knowledgeable, pro-active and full of very specific high value advice (and a good conversationalist). The team went out of their way to accommodate our challenging requirements and Andrea our engagement lead has been marvelous at helping us get live efficiently and effectively. So far, very happy. Looking forward to a long and fruitful relationship with the SpringBot team.
Was excited at first...very salesy interactions and onboarding. Was very expensive for what you could accomplish on your own with your own e-mail service and retargeting app. I was expecting more interaction and hands-on work from your 'account manager'. After a very simple 'onboarding' you are left to the races was a relatively clunky interface and a once-a-quarter call that isn't really useful. Towards the end, this call was forgotten about and my "once-a-month" free email had typos.
Everyone I interacted with was nice though, so that was ok. A good group of people, but quite honestly not worth the high price-point. Especially for smaller businesses.
I have used Springbot for 4 years. The experience has been great. They are always prompt, helpful and evolving.
They have been very helpful with all questions and explaining features. The app has been great for marketing and retaining customers.