Reviews (62)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 13% of ratings are 1 stars
November 8, 2019

Couldn't agree more with Tuner Tools below, if you have an app like Omnisend downloaded and are comfortable creating your own emails and "abandoned cart" emails, etc then SpringBot offers you no advantage.

Communication was poor and delivery deadlines they promised were not met. Delivered emails was poor quality and lacked marketing expertise.

Calgary Saddlery
Canada
2 months using the app
June 29, 2018

Fabulous Customer Service. The entire team has truly jumped in with both feet to help us and made the learning period of using Springbot actually fun and easy. Kristen, Jared, Matt and Lang have been phenomenal through the whole process. I never have to worry about what I will do if I have an issue or problem. Someone is always there to respond or answer questions in a timely manner. All of the team has been very personable and kind. Truly a class act company with outstanding staff.

Cowgirl Kim 2
United States
29 days using the app
January 22, 2020

Super helpful organized team.

Helped increase conversions and traffic immediately.

100% recommended!

NOIZE.COM
Canada
4 months using the app
December 21, 2017

5 stars for their support. They are extremely responsive to any questions you might have.
As they grow, I would like to see them become a bit more robust in their offerings - specifically in their offerings of strategy for fledgling companies.
Also, not sure about the reporting. It never seemed to be perfectly on point. The email open/clicks/conversions seemed to be ok...but the other reporting didn't always make sense.
Other than that, a great affordable way to keep all your marketing in one place
Thank you

X Wear Com
United States
12 months using the app
April 11, 2019

We started using Springbot about 6 months ago, and have been very happy with the results. First off, their Customer Service is fantastic, they are very responsive and I feel like we have a true partnership. We work directly with Andrew Foah and he is extremely attentive to our business. We have grown our email list significantly through their services, and their analytics are outstanding. The Springbot platform lets us do all the things that a big e-commerce business does, but at a fraction of the cost, and with a lot of helpful support along the way.

erinsfaces
United States
6 months using the app
Edited April 20, 2018

We started using Springbot about a year ago and have seen some impressive results. If you aren't doing retargeting or FB campaigns with them you should be. Definitely our biggest bang for buck as far as advertising goes. It takes some time to get everything set up and running properly but once you do your business will skyrocket. Their FB service sounds expensive but it's so worth the investment especially if you are not social media savvy. Even if you are savvy they will take a lot off your plate and do it better than you ever could. Thanks Rachel and Nichole for all that you do for us!

The Cookie Countess
United States
Over 1 year using the app
March 7, 2018

We have been using SpringBot for about 4 months now and we couldn't be happier with the level of service we've received from whole team. We mostly make use of AdRoll and the Facebook Managed Services and we have seen great results from both.

As others have mentioned, it would be nice to see more functionality in the Social Hub. Undoubtedly, there are limitations with each of the social media companies that makes it difficult, but I'm confident SB will continue to work on it and improve the offering over time.

I am looking forward to a continued partnership and even more growth moving ahead!

Namebrandwigs
United States
5 months using the app
May 15, 2019

Springbot has been such a great tool for our business! The amount of data we are able to collect and use is outstanding (not to mention other features like automatic social posting, email creation, trackable links, adrolls, and so much more)! We have worked closely with Andrew Foah who goes above and beyond as our point of contact to Springbot. He is quick to respond (even though we are on the other side of the country), is extremely helpful and makes sure to complete all things that are asked of him in an extremely timely manner. This is a great tool if you are looking to start your data-driven ecommerce marketing journey!

originalsprout.com
United States
3 months using the app
February 5, 2018

After initially being highly sceptical and nervous about letting Springbot 'harvest' our data, I've had a really great experience with Springbot. Having training sessions every week with Darby allowed me time to get to grips with each new section we'd gone through the previous week and I'm now set up with my account manager, Rachel. We've already seen returns on the adroll and triggered emails and I look forward to continuing the upward trajectory. Darby has always been incredibly helpful in adapting the service to our needs and not pushing sales for added extras that aren't relevant to our business. It's allowed me to asses all our marketing capabilities in one place in a way that is easy to understand and let's me build much more of a marketing base and ground plan. Thanks Springbot!

Graceandthorn
United Kingdom
2 months using the app
February 21, 2018

We have been using springbot for over a year and can't say enough about it - it's a great tool to gain insights into your customer base and pull data against all your marketing initiatives - all in one dashboard. Complex in it's functionality with complete user ease. We do a lot of influencer marketing and their trackable links was vital to understanding which partnerships drove return. In addition to being a great tool, the team at Springbot is outstanding. From the on-boarding period all the way through to when we transitioned to your account manager - they gave relevant insights into our industry and were always willing to work to find the best solution for our needs. If you're feeling over-whelmed with pulling data from different platforms and want to get a better handle on your overall marketing activity and ROI - Springbot is a wonderful resource.

Pehr Designs Us
Canada
Almost 2 years using the app