Overall rating Based on 83 reviews
Couldn't agree more with Tuner Tools below, if you have an app like Omnisend downloaded and are comfortable creating your own emails and "abandoned cart" emails, etc then SpringBot offers you no advantage.
Communication was poor and delivery deadlines they promised were not met. Delivered emails was poor quality and lacked marketing expertise.
We've used this app for about 10 months now - I cannot recommend it if you have half an understanding of how to do these things yourself.
Originally promised a "partner" in marketing and that they would do the heavy lifting and let me focus on the products and technical part. They were originally enthusiastic - until they weren't. FB marketing contact quit and it took 4 MONTHS to get them doing anything. And only with threats of pulling my account.
We're back to not contact in over 2.5 months, and simply phoning in bullshit ads that aren't having an ROI. They CLAIM ROI, but it's sales I enter manually. Better off using the money and doing your own Ad-spend and controlling your image.
We are in the middle of cancelling our contract right now. Do not waste your money if you are capable of doing this on your own or have a specialized product/field.
I highly recommend Springbot. Their customer service is suberb! Springbot is an incredibly user-friendly platform with lots of very helpful features. Designing and creating email campaigns and managing all my social media is so easy now.
I personally worked with Olivia for onboarding. She was very friendly, patient and helped me every step of the way. Olivia also provided great insight and ideas.
I would definitely recommend Springbot. It's definitely worth the investment!
Springbot is an awesome service if you own a Shopify store. I had the best experience with an account manager named Ashley Mercer. She is very insightful and she gave me some awesome tips to grow my business online and off.
Katie Bartels Jewelry
Springbot is an incredibly user friendly platform with lots of very helpful features. The analytics are comprehensive and easy to read. Designing and creating email campaigns for my brand has become so much easier and efficient since I started working with Springbot.
Smoky Mountain Beard Co.
I've been using Springbot for quite a while now (since the MailChimp debacle). I was promised that they would be a "partner" in my marketing efforts. This isn't the case. It's just an app. I get an email once in a blue moon with a suggestion here and there. Not much of a "partner".
They changed the interface for their email creation. It is very difficult to use.
I opted to let them manage my Facebook Ads as well. MISTAKE. My rep just up and left without notice. Emails went unanswered, which was infuriating. No communication. I just out of the blue get an email from my new FB ads rep. No explanation.
Speaking of FB ads. I went through all of the ones that Springbot created, and found 1/2 of them not pointing to my Instagram page and were using the wrong pixel. It was using an inactive one. FOR 3 MONTHS.
I'm dropping them like a hot rock. The service is NOT worth the monthly fee.
I'm really tired of Shopify Partners screwing me out of my hard earned money.
this has helped me really make sure I continue to bring customers back. I like this, it's a good app that i can use in my store. I hope it works
Element Ring Co
I have been using Springbot for the last 30 days or so and I can really say I really like it. I do think that some elements of the platform were oversold to us but I will get into that later.
The email segmentation and targeting is awesome. The whole email marketing platform is top notch. Very easy to use and has already provided us with great results. Much better than Mailchimp! The Ads platform is also very nice. The Adroll integration is amazing and again has already provided us with a big ROI. I do feel the creation and implementation of the ads can be a little clunky. It isn't as intuitive as the email creation stuff but the results make up for it.
The social hub is virtually worthless in my opinion. I don't use it at all. You're very limited in what you can do inside of it in terms of functionality. The big thing is the ability to schedule post, which you can do in FB business manager anyways. You can also schedule tweets but our business doesn't use Twitter. No Pinterest integration or ability to post or manage your Instagram account. I guess the shoppable Instagram is cool but like I said you can't manage any other things from Instagram.
Overall I love the platform. The social limitations aside everything else is really great and I do think it is worth the money. The Springbot team has been incredibly helpful, our sales person Preston was really great in addressing our initial concerns and getting us committed. The on-boarding specialist Olivia was really helpful in getting us setup and getting the ball rolling. Our Account Manager Ashley has been great so far, we haven't had a ton of time to work with her yet but I'm sure if she's anything like the other people on the Springbot team she'll be a great resource.
Overall I would recommend it if you can afford the expense and can spend the time learning the platform.
Springbot offers tons of great marketing tools for businesses-I especially love their selection of triggered e-mails (it integrates nicely with Shopify as well). Springbot's customer service gets an A+. They are kind, helpful and responsive to all of my questions. Would definitely recommend.
Talia di Napoli
The app works great and the Springbot team is amazing at onboarding and making everything work in a very short amount of time!