Springbot

We want to make sure other people thinking of utilizing Springbot should most definitely give it a try. We are always amazed at the level of interest and support we have received from this very bright and energetic crew. We have worked with Michael on our Amazon seller account and could not be more impressed with his level of knowledge of the platform and tenacity to get us completely set up and utilizing features that suit our business most equitably. He has taken all the frustration out of learning a new program and actually made it an enjoyable experience.

We have also had the pleasure of working with Kori on our Ad rolls campaign and she too is very creative and helpful sorting out the best way to reach our target audience. She is extremely responsive and supportive of our brand.

This team has been a great addition to our staff in both personality and qualifications.

Riza Chase-Gilpin, founder/CEO
Tumblewood Teas, LLC

Loving my experience with Springbot! As our subscriber list continued to grow, so did our fees with Constant Contact and Mail Chimp. Springbot not only offered the most affordable pricing by far, they also came with so many extra bells and whistles - especially in the area of most of the social media platforms that we use. Everyone we've dealt with has been super professional and always going above and beyond to ensure optimum performance in whatever aspect of Springbot I was utilizing. I was even able to work closely with my account manager on the design of all of my email campaigns, and got feedback on what types of verbiage would probably be most effective. Thereafter, someone always made it a point to touch base with me on a regular basis to discuss the results of these various campaigns and suggestions were given on how to improve the next ones. These guys are so easy to work with and most importantly, we have seen increased revenue since partnering up with these amazing folks! Thank you Springbot!

We're off to an awesome start with Springbot. We saw an immediate increase in traffic and orders once we were up and running with them.

The onboarding team is awesome. Weekly calls were set up to walk us through setting up triggered emails, prepping ads for Adroll and how to monitor campaigns. They also show you all you can do with Springbot, including building smart email campaigns using audience segmentation.

We're also using Springbot to manage our Facebook ads, which has also been very solid in terms of success. More importantly, they were on us early to get images and content ready for the holiday season.

Once we were confident in using Springbot's tools, we were put in the hands of a team member who helps us set goals and works with us to hit them.

If you have a small team and keep putting off building your email list and setting up triggered email campaigns to profit from that list, Springbot is well worth it. As I mentioned earlier, their team is great. They'll motivate you to get things done and they have the knowledge to help drive sales.

I have been using Springbot for the last 30 days or so and I can really say I really like it. I do think that some elements of the platform were oversold to us but I will get into that later.

Pros:

The email segmentation and targeting is awesome. The whole email marketing platform is top notch. Very easy to use and has already provided us with great results. Much better than Mailchimp! The Ads platform is also very nice. The Adroll integration is amazing and again has already provided us with a big ROI. I do feel the creation and implementation of the ads can be a little clunky. It isn't as intuitive as the email creation stuff but the results make up for it.

Cons:

The social hub is virtually worthless in my opinion. I don't use it at all. You're very limited in what you can do inside of it in terms of functionality. The big thing is the ability to schedule post, which you can do in FB business manager anyways. You can also schedule tweets but our business doesn't use Twitter. No Pinterest integration or ability to post or manage your Instagram account. I guess the shoppable Instagram is cool but like I said you can't manage any other things from Instagram.

Conclusion:

Overall I love the platform. The social limitations aside everything else is really great and I do think it is worth the money. The Springbot team has been incredibly helpful, our sales person Preston was really great in addressing our initial concerns and getting us committed. The on-boarding specialist Olivia was really helpful in getting us setup and getting the ball rolling. Our Account Manager Ashley has been great so far, we haven't had a ton of time to work with her yet but I'm sure if she's anything like the other people on the Springbot team she'll be a great resource.

Overall I would recommend it if you can afford the expense and can spend the time learning the platform.

I have used Springbot for 4 years. The experience has been great. They are always prompt, helpful and evolving.

We came on board with Springbot early last year. It has been an amazing step for us. It replaced Mailchimp, and we picked up a lot of other bonus things in the deal. We have remarketing, win back emails, social posting. I can’t say enough good things, it has been well worth the money we spend on it each month. I am always hesitant to drop a lot of money, but this is really a no brainer. The customer service is top notch, they took care of the set up as well as the change over when I moved from Magento to Shopify.

I had a very positive experience with Springbot. Their dashboard keeps of all your channels organized in one place. It's very convenient for any ecommerce business. Their support staff is always ready to jump on a call with you.

Learning their software is made easy through walkthrough tutorials. Special shoutout to Erin and Kyle for always being so great to work with!

Our company just finished onboarding and I am very pleased! We are a small company with an extremely niche market so I was reluctant to entrust our business with Springbot. Although this is something I could likely do on my own it makes my life so much easier knowing that they are willing to learn our business and help us to be more successful. The service piece to Springbot is their most valuable feature. Each person that we have worked with has literally held our hand as we learned. I recommend Springbot to any company like us who is maxed out on time and people resources. My learning curve has literally been shortened by months! I look forward to more success with this company.

So we've been using Springbot for about 3 months now. I'm super happy with them and the data they collect. Their service has so many features and benefits. I won't go into the details of what they offer, you can read up on that elsewhere. There are a few things that I think they can improve upon. They aren't deal breakers, and I've found work arounds for them:

• They don't have an app so you need to post from a desktop.
• Facebook Social hub only allows 1 image at a time per post.
• Doesn't autofill Hashtags like IG
• Will not simultaneously post on IG and Facebook.
• Image size must be 3mb or less which ads time on my end because I have to resize images.
• Some of the data can be funky at times such as abandoned cart info.

What you should know is that their customer service is on point. I completed the on-boarding process with Ben. He was patient and helped me learn the interface quickly. We had weekly calls where he answered all my questions, and helped me get everything set up. After my first month I was assigned to Andrew. He's been super helpful giving me marketing ideas and helping me maximize my ROI using their service. I get responses to my emails in a timely fashion. I've been really happy with his suggestions, and he always makes himself available when I have a question or want to set up a meeting to discuss future actions. My Facebook acct. manager is Nichole. She's also been super helpful, answering my emails after hours, giving me suggestions and really helping me maximize my sponsored facebook posts. This was something that I was doing on my own before Springbot, and she's really helped bring it to the next lever. She sends me weekly reports allowing me to see what works and what doesn't.

The best way I can describe Springbot is: It's like having my own mini-marketing team helping me reach my customer base and make the most of my time. As a small business owner, It can be hard to find the time to fine tune this part of the business, but as we all know its very important to do so. The team at Springbot helps me do just that!

Springbot offers tons of great marketing tools for businesses-I especially love their selection of triggered e-mails (it integrates nicely with Shopify as well). Springbot's customer service gets an A+. They are kind, helpful and responsive to all of my questions. Would definitely recommend.