Overall rating
3.8
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
December 19, 2023

One of the best Applications that I ever used for marketing and make customers become a royalty . I’ve been using almost 3 years and I made decisions to upgrade plan for my website this year because I got more and more customers ,support team is super helpful Elvis he solved me the problem very quickly when something went wrong .Big thanks again Elvis from www.Samadoolcoffee.com

Samadoolcoffee
Thailand
Over 2 years using the app
January 26, 2024

Fairly easy to transition from one loyalty system to another; we migrated from Loyalty Lion and Stamped's customer service was a big help in making it possible!

Barrister and Mann LLC
United States
9 days using the app
Edited December 2, 2023

The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.

Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.

PekoeTea Edinburgh
United Kingdom
Over 1 year using the app
Stamped.io replied December 19, 2023

Hello PekoeTea Edinburgh team,

We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe.

We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary.

Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency.

Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case.

Thank you for your understanding and patience.

Your partners in success,
All of us at Stamped

December 19, 2023

Very helpful support team. They are always quick and responsive with my problems

Pearl Time
United States
About 1 month using the app
October 26, 2023

Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)

Murphy & Bailey
United Kingdom
Over 1 year using the app
Stamped.io replied December 19, 2023

Hello Murphy & Bailey,

We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention.

The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience.

Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues.

We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve.

Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly.

Thank you for your patience and for entrusting us with your business,
All of us at Stamped

Edited November 26, 2023

Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.

Developers are very slow in fixing bugs. Not recommended for a paid app.

Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all.

This app is so buggy it should be avoided.

UPDATE AFTER DEVELOPERS REPLY
===========================
No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.

Unnie K-Shop
Singapore
Almost 3 years using the app
Stamped.io replied October 11, 2023

Hello Unnie K-Shop Team,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business.

Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking.

We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements.

If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at support@stamped.io. We're here to help and ensure that your experience with our app is nothing short of exceptional.

Your partners in success,
All of us at Stamped

August 28, 2023

I love how easy this app is to use and update. We've only been using it for a handful of months and it's been wonderful for our consumers. We are finally able to give back to our valued consumers who have followed/stuck with our brand/products over the years.

Vermont Smoke & Cure
United States
Over 1 year using the app
Stamped.io replied October 11, 2023

Hello Vermont Smoke & Cure team,

Thank you for your outstanding 5-star review! We're thrilled to hear how much you appreciate Stamped Loyalty.

It's fantastic to know that you find our app easy to use and update. We strive to make managing your loyalty program as seamless as possible. We're delighted that your customers have been enjoying the benefits, and that you can now give back to your loyal consumers effectively.

If you ever have more feedback or need assistance, please feel free to reach out. We're here to help you make your loyalty program even more rewarding for your valued consumers.

Your partners in success,
All of us at Stamped

May 21, 2023

Such an easy service to customize and add to our store. The price is also pretty solid for the value of offered services. We recently re-branded our store and had an issue with updating our URL within the rewards launcher. The support team was very quick to respond to our ticket and had the issue resolved by the next day. If only all developers were as friendly and helpful.

Exxtended Image Hair Co
United States
Almost 3 years using the app
Stamped.io replied June 16, 2023

Hi there Exxtended image hair team!

Thank you for your fantastic review of Stamped Loyalty! We're thrilled to hear that our service has been easy to customize and integrate into your store. Providing value at a solid price point is one of our key objectives, and we're glad that you find the services we offer worthwhile.

We apologize for the issue you encountered while updating your URL within the rewards launcher during your store rebranding process. However, we're delighted to hear that our support team was quick to respond to your ticket and resolved the issue by the next day. We strive to provide friendly and helpful assistance, and we're glad we could meet your expectations.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you in maximizing the benefits of using Stamped Loyalty.

Thank you for choosing Stamped, and we appreciate your valuable feedback.

September 12, 2023

Easy and flexible - smooth to install, helpful support, good coaching prior to launch, and now it is purring like a kitten. What's not to love?

Thanksgiving Coffee Company
United States
7 months using the app
Stamped.io replied October 11, 2023

Hello Thanksgiving Coffee Company team,

Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with Stamped Loyalty.

We're thrilled that you found our app easy to install and flexible. Providing an intuitive and adaptable solution for our customers is a top priority for us. We're also glad to hear that our support team was helpful, and our coaching assisted you before the launch, ensuring a smooth experience.

It's great to know that your loyalty program is running smoothly and that you're enjoying its performance. We appreciate your kind words and your love for our app!

If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to help you make the most of your loyalty program.

Your partners in success,
All of us at Stamped

September 14, 2023

Excellent service. Bryan, my onboarding expert helped me to solve some issues and made the migration from another app more pleasant and easy. I've been a loyal customer of Stamped.. Now I wish they have more rewards for customers like me. ;)

VARIOeveryday
Singapore
16 days using the app
Stamped.io replied October 11, 2023

Hello VARIOeveryday team,

Thank you for your wonderful 5-star review! We greatly appreciate your feedback and your loyalty to Stamped.

We're thrilled to hear about your positive experience with our service and how Bryan, your onboarding expert, assisted you in resolving issues during the migration from another app. Providing a seamless and pleasant transition is a top priority for us, and we're delighted to hear that you found the process smooth and easy.

Regarding your suggestion for more rewards, we genuinely value your input. We're continually working to enhance our offerings and cater to the needs of our valued customers. Your feedback regarding additional rewards is well-noted and will be considered in our ongoing development.

Thank you for being a loyal customer of Stamped. We're committed to providing you with an exceptional experience, and we look forward to making your journey with us even more rewarding.

Your partners in success,
All of us at Stamped