Stamped Loyalty & Referrals , 129 reviews
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The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.
Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.
Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.
Developers are very slow in fixing bugs. Not recommended for a paid app.
Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all.
This app is so buggy it should be avoided.
UPDATE AFTER DEVELOPERS REPLY
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No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.
Hello Unnie K-Shop Team,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business.
Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking.
We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements.
If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at support@stamped.io. We're here to help and ensure that your experience with our app is nothing short of exceptional.
Your partners in success,
All of us at Stamped
Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)
I love how easy this app is to use and update. We've only been using it for a handful of months and it's been wonderful for our consumers. We are finally able to give back to our valued consumers who have followed/stuck with our brand/products over the years.
Hello Vermont Smoke & Cure team,
Thank you for your outstanding 5-star review! We're thrilled to hear how much you appreciate Stamped Loyalty.
It's fantastic to know that you find our app easy to use and update. We strive to make managing your loyalty program as seamless as possible. We're delighted that your customers have been enjoying the benefits, and that you can now give back to your loyal consumers effectively.
If you ever have more feedback or need assistance, please feel free to reach out. We're here to help you make your loyalty program even more rewarding for your valued consumers.
Your partners in success,
All of us at Stamped
Easy and flexible - smooth to install, helpful support, good coaching prior to launch, and now it is purring like a kitten. What's not to love?
Hello Thanksgiving Coffee Company team,
Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with Stamped Loyalty.
We're thrilled that you found our app easy to install and flexible. Providing an intuitive and adaptable solution for our customers is a top priority for us. We're also glad to hear that our support team was helpful, and our coaching assisted you before the launch, ensuring a smooth experience.
It's great to know that your loyalty program is running smoothly and that you're enjoying its performance. We appreciate your kind words and your love for our app!
If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to help you make the most of your loyalty program.
Your partners in success,
All of us at Stamped
Excellent service. Bryan, my onboarding expert helped me to solve some issues and made the migration from another app more pleasant and easy. I've been a loyal customer of Stamped.. Now I wish they have more rewards for customers like me. ;)
Hello VARIOeveryday team,
Thank you for your wonderful 5-star review! We greatly appreciate your feedback and your loyalty to Stamped.
We're thrilled to hear about your positive experience with our service and how Bryan, your onboarding expert, assisted you in resolving issues during the migration from another app. Providing a seamless and pleasant transition is a top priority for us, and we're delighted to hear that you found the process smooth and easy.
Regarding your suggestion for more rewards, we genuinely value your input. We're continually working to enhance our offerings and cater to the needs of our valued customers. Your feedback regarding additional rewards is well-noted and will be considered in our ongoing development.
Thank you for being a loyal customer of Stamped. We're committed to providing you with an exceptional experience, and we look forward to making your journey with us even more rewarding.
Your partners in success,
All of us at Stamped
I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples:
Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August).
We have a dedicated landing page that we're trying to build, however, there is no logged-in state for a customer, despite the page prompting the customer to login. If a customer is logged in, they should be able to see their points balance and which tier they're on. We are paying for this functionality but not getting it.
With regard to earning points, if you want to set it up so that the customer earns more points when they're a VIP, you have to create two different options for earning points. Unfortunately, in the "how to earn points" grid, both options will show. For example, if your non-VIP earns 1x point per $1 spent and your VIP earns 2x points per $1 spent, both boxes will show next to each other. This is a very confusing situation for a customer.
The emails available for this app are really unattractive and require a heavy lift to update and stylize. Be prepared for that!
Finally, we want to add points balances to the customer accounts, however, this doesn't appear to be an issue. Overall, I'm really disappointed with this app and the lack of support I've been able to get.
Hello Sola company,
We appreciate your feedback about our Loyalty app and apologize for any inconvenience you've experienced. Your insights are valuable as we continue to improve our services.
We understand that you've faced some challenges with customer redemption options, dedicated landing pages, earning points clarity, and email templates. Additionally, you've mentioned an issue with displaying points balances on customer accounts.
We are currently in the process of migrating our merchants to the new Loyalty 2.0 experience, which addresses several of the concerns you've raised. This update should resolve many of the issues you've encountered and provide a smoother, more efficient Loyalty app.
I can see that we have replied to each of your support tickets, but after our replies, we never heard back from you. There may be some issue with your email client so we recommend checking your spam folders.
We're here to help you with any issues and ensure a better experience.
Your partners in success,
All of us at Stamped
Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves
Hello BEYMOSS team,
We're truly sorry to hear about the frustrating experience you've had. It's certainly not the impression we want to leave on our merchants.
Our records indicate that a refund was processed to address the overcharges. We appreciate your patience in this situation and are glad we could resolve it.
If you have any further questions or concerns, please don't hesitate to contact our support team at support@stamped.io. Your feedback is essential to us, and we are committed to ensuring your satisfaction.
Your partners in success,
All of us at Stamped
There are certain aspects such as functions that coudl be better. it glitches quite a bit, but otherwise it's well automated most times. Customer service is quick to reply and helpful.
Hello NOOCI team,
Thank you for sharing your feedback. We appreciate your insights, as they help us identify areas for improvement and enhance your experience.
We're glad to hear that you've found our automation and customer service to be beneficial. Your satisfaction is a priority for us, and we're committed to addressing any glitches or areas where our app could perform better.
If you have any specific suggestions or features you'd like to see improved, please don't hesitate to let us know. Your feedback is invaluable as we work on refining our app.
Feel free to reach out to our support team at support@stamped.io with any further questions or suggestions. We're here to assist you and look forward to continually enhancing our services.
Thank you for being a valued part of the Stamped community.
Your partners in success,
All of us at Stamped
Prompt customer service and lots of support. We have enjoyed the app and it works well for our store.
Hello Olive Herb Co team,
Thank you for sharing your positive experience with Stamped. We're thrilled to hear that our customer service and support have met your expectations and that our app is working well for your store.
We're here to support your success, so if you ever have any questions, suggestions, or need assistance with anything, please don't hesitate to reach out to us at support@stamped.io. Your satisfaction is our priority, and we're committed to continually providing the best service possible.
Thank you for choosing Stamped. We appreciate your support and look forward to helping your store thrive.
Your partners in success,
All of us at Stamped