Stamped Loyalty & Referrals , 122 reviews
I have some trouble but got them solved very quickly. They have a great support team to help you with what you need. Really appreciate.
Great support and great app. If I can't figure out how to do something on my own, the support team is always able to jump in. Shout out to Lovell Marquez!
アプリは使いやすく便利です。価格設定も良いと思います。
サポートチームの返事は2日ほど要しますが、返事は必ずくれます。サポートスタッフによる対応のクオリティにはすこしムラがあるという印象ですが、総じて良いと思います。
UPDATE 5 months later:
STILL DOES NOT WORK FOR Shopify POS!!
They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?"
Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore!
I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.
Hi Nordic Catch team,
Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch!
After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here.
I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.
There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.
Hi there House of AnLi team,
Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon!
My apologies that you have been negatively affected by this known issue.
I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out!
If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.
Excellent product, very happy with the support that helped us to clarify a display question we had. Quick, efficient and very polite.
Great product and support team. They were responsive, courteous and very helpful. Thank you Stamped!
Stamped.IO's dedicated rewards page is impossible to use. It's a clunky process with mediocre results. I was hoping for something more straightforward.
Hi there Motorsport Maps team,
We're sorry to hear the experience with our Loyalty&Rewards product wasn't smooth sailing for you. We value product feedback from our merchants and I'd love to connect separately to learn more about your thoughts on how we can improve?
I took a look through our support queue to see if there had been any tickets raised, but could not find anything from you. We're here to help with any questions or issues you might have with set-up, installation, and how you can add overall value, so please feel free to ask as many questions as you want through our hello@stamped.io email.
If you prefer the self service route, our https://support.stamped.io/article/749-loyalty-rewards-introduction doc should be a good place to start!
I have been emailing them for 8 days about a few questions and they never get me what I want to know. One of the team members told me my idea will work but the other one told me not. I will not recommend their app at all, they cannot make good communication not even speaking an APP
Hey there cnhl-1,
We're terribly sorry to hear about your recent support experience. Getting two different responses to the same question is definitely less than ideal.
I had a look through our support queue and couldn't find anything from your username "cnhl-1". We'd love the chance to get you some help so please let me know what name we could use to find your requests.
I know our response times have been a source of frustration as we have been receiving a higher than usual amount of tickets. We're doing our best to expand our team and get back to providing the 12hr turnaround our wonderful merchants have come to expect from us.
In the meantime, we appreciate your patience and will have responses out as soon as we are able.
Good quality and responsive customer support. I was having issues with the rewards page loading slowly but they were able to help and increased the speed.