Stamped Loyalty & Referrals , 119 reviews
Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code provided with a button next to it saying "Apply Code." Any reasonable user would click that button to apply the reward code. But that button simply COPIES the code without saying that is what happened. So, the user believes the reward was applied. BUT IT WASN'T.
So, when the user goes to checkout, the code is not applied. The user needs to paste the code into the discount code box. But without knowing the code was copied, not applied, and not knowing or getting instructions to paste the code, the user is left wondering what happened to their discount.
Seriously, all Stamped needs to do is to get any reasonable person to walk through this and they will figure out that they need to change the copy on the button and add instructions to the process. But for that, we need to go back-and-forth with emails.
Now, as I have clicked "submit review" at least 5 times, I have to wonder if Stamped even allows reviews with less than 4 stars. Because it is not allowing my review to post.
Hello Morinaga Nutritional Foods,
Thank you for your review and feedback.
The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our developer team is currently looking into the bug for your store.
In the meantime, we have updated the button to a copy function so that the program can continue to work for your customers. Apologies for the issue and please let us know through email if you have any further concerns.
Easy to navigate and customize templates. The "get started" guide didn't work very well, but it's easy without it.
Installed reviews and loyalty, Some features are not available in australia yet are included in the price. They don't offer a substitute or reduced rate. No live support.
I've been using Stamped review app since the beginning and now I'm in love with a loyalty program. The CS team is amazing!
Great interface, quite user friendly. Was also having a problem trying to save the changes when adding free products as rewards, but customer support managed to help me resolve this quite quickly. Thank you!
I would like to recommend to every shop, this is the best solution for shopping. The whole team is just great and helpful at all times!!!
This app is amazing! Both the review section and the rewards section are so easy to use. Customer service the best I've had to deal with, quick response and clear precise instructions! Definitely recommend!
I just install and didnt see its performance yet, but your price package for new business is awesome
I have been using Stamped.io for collecting reviews for my online shop for the past 2 years. Perfect in every way. Only recently we decide to use the referral functions in Stamped.io; Simple to implement, configure and fast to kickstart. And even if you are stuck or having problems. The customer support is fantastic for they are fast and perfect in their resolution.
I used stamped.io to help me gain more traction on my website and the customer service is amazing! Really quick responses and helpful.