Reviews (147)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer loyalty and repeat business, noting its seamless integration with Shopify and Klaviyo, and a user-friendly interface that simplifies setup. Key features like reward points, referral programs, and customizable loyalty tiers are especially valued. The app's performance is reliable, and the support team is praised for being responsive and effectively resolving issues, thereby boosting merchant satisfaction and supporting business growth.
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Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)
Hello Murphy & Bailey,
We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention.
The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience.
Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues.
We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve.
Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly.
Thank you for your patience and for entrusting us with your business,
All of us at Stamped
Loved how quickly Stamped.IO synched with Shopify and imported our customer data. Highly recommend this App!
This app is amazing & so is the support team. Adding a Loyalty program added another layer of engagement with my brand to my customer base. When having any issues, support was very responsive & worked with me until all issues were resolved. I'm really happy with all this app offers.
Great app with lots of features. Love the way it integrates with their rewards app. Amazing support that beats the rest!
Best app and amazing support. Extremely helpful and the app is really easy to use. It increased our sales and our customers love the points reward program.
Look no further - the best app on the market and best customer service. A bit expensive but well worth the money.
Installed reviews and loyalty, Some features are not available in australia yet are included in the price. They don't offer a substitute or reduced rate. No live support.
UPDATE 5 months later:
STILL DOES NOT WORK FOR Shopify POS!!
They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?"
Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore!
I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.
Hi Nordic Catch team,
Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch!
After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here.
I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.
There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.
Hi there House of AnLi team,
Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon!
My apologies that you have been negatively affected by this known issue.
I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out!
If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.
This app is really nice in many ways BUT they have absolutely NO LIVE SUPPORT. You can't chat and you can't call. You can ONLY send emails back and forth -- often taking a full day or multiple days inbetween replies. So if you have a problem, it will take you days and WEEKS to get it resolved. We have SO MANY unhappy customers right now because they have been trying to fix something for nearly 3 weeks at this point. Even though I think this is the bets loyalty app out there in terms of features, if I could go back I wouldn't select it for this reason.
Hi Conquering team,
I can appreciate how our email support can take longer than live chat support, especially with complicated issues that require work from escalated or engineering teams.
Recently, we have all created Calendly links that allow us to schedule calls with our merchants in order to serve them better. While live troubleshooting is still not an option, we hope that these calls will get us on the same page with desired outcomes, and issue understanding.
I'll reach out to you directly to discuss our options and see if there's anything we can do to help your customers!