Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
February 22, 2022

Extremely disappointed. I wasted weeks of my time, and my coder's time and money spent to get this running. So many issues I don't know where to begin. The points program does not work consistently, the referral program is buggy and I received far too many complaints from my customers. Website speed is now dramatically slower because this platform is incredibly buggy and laggy. Their launcher takes way too long to load. Customers are unable to redeem rewards or refer a friend. Customer support for these critical issues is brutal - support takes 4-5 days to respond. We informed technical support 3 times that there were issues, and each time they replied with a 'fix', only to have another issue arise. The final straw for me was when their server crashed rending the whole platform useless, and customer service did not respond for 4 days. This not only was a waste of time and money it also has had a negative effect on my brand and I now have angry customers to deal with. The whole point of this app is to enhance our customer's experience and retention yet it did the complete opposite. Shockingly bad app with shockingly bad customer service.

Schaf Skincare
Time spent using app: About 2 months
Stamped.io replied February 22, 2022

Hello Schaf Skincare,

Thank you for your feedback and review!

We are sorry to hear about the issues you are facing with the loyalty program. It seems that our support team has resolved most of the issues during our previous email conversations, and we will gladly assist with any additional setup that's required.

We have reached out to you in a separate email to resolve any outstanding concerns.

February 20, 2022

Great app with lots of features. Love the way it integrates with their rewards app. Amazing support that beats the rest!

Elements for Life
United Kingdom
Time spent using app: Over 1 year
February 7, 2022

We use this app for our store and this app has excellent client responsiveness and support. Love it.

Time spent using app: 6 days
February 1, 2022

Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.

United States
Time spent using app: Over 1 year
Stamped.io replied February 9, 2022


Thank you for your review and feedback.

We apologize for the issues you are facing with the rewards widget. Our engineers are currently working on fixing the concerns, and we will get back to you once they have been resolved accordingly.

January 31, 2022

This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. I am using another rewards program as I need real-time support.

My Mia's Skin Relief
Time spent using app: 7 days
Stamped.io replied February 9, 2022

Hello My Mia's Skin Relief,

Thank you for your review and feedback.

We are sorry to hear that the support team's reply speed was not up to your expectations. We aim to reply to all enquires within 24 hours, and there are also a comprehensive onboarding guide, along with our help center that contains all the information that you require to get started: https://help-rewards.stamped.io

We hope you will consider using Stamped.io again in the future :)

January 27, 2022

This app is amazing & so is the support team. Adding a Loyalty program added another layer of engagement with my brand to my customer base. When having any issues, support was very responsive & worked with me until all issues were resolved. I'm really happy with all this app offers.

Intimate Alchemy
United States
Time spent using app: Over 1 year
January 17, 2022

I have only had the app for a day. I had to reach out to customer support a few times and each time Elvis, yes Elvis answered my questions in a timely manner and were very helpful by sending screenshots and steps to help resolve my issues of being a new user.

The Gregarious Goose
United States
Time spent using app: 16 days
January 12, 2022

Easy to use. Good customer service. Best for loyalty program apps.I recommended this so just give a try you might need this.

South Korea
Time spent using app: 15 days
December 7, 2021

Best app and amazing support. Extremely helpful and the app is really easy to use. It increased our sales and our customers love the points reward program.

German Shepherd Shop
United States
Time spent using app: Over 1 year
December 6, 2021

great app and the best is the costumer service !! it was a little difficult to understand at the beginning but they answered all my questions

De Arco Accesorios
Time spent using app: 3 months