Starshipit shipping automation

We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably.

In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely.

The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable.

Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead.

Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business.

Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.

We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.

Excellent customer service. App works very well, no complaints