Starshipit shipping automation

Tech support is effectively non-existent. We’ve experienced multiple instances where the system has stopped working, and it is impossible to get hold of anyone. Phone calls go unanswered, emails take days to receive a response, and during this time our dispatch operations come to a complete standstill.
We cannot have staff unable to dispatch orders for 24–48 hours while waiting for support to respond. For a system that is critical to daily order fulfilment, immediate and reliable technical support is essential to ensure our dispatch team can operate efficiently.
In addition, the system does not automatically sync order updates. If an order is edited in Shopify, those changes are not reflected in StarShipIt. As a result, staff are forced to delete and reimport all orders daily. This has led to multiple instances of incorrect items being dispatched due to this significant technical limitation.

We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably.

In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely.

The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable.

Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead.

Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business.

Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.

So this is a full on scam, it says right in there app listing that its 30 a month and then when you add the app it goes right up to 90 a month and they tell you there is no such thing as a 30 a month plan.
STAY WELL CLEAR OF THIS APP