Reviews (226)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its shipping automation, praising its ability to streamline operations with features like label printing and tracking updates. They value the integration with multiple carriers, automatic selection of cost-effective options, and auto rules for carton sizes, enhancing efficiency and cost savings. The app is noted for its reliability and ease of use, with customer support particularly commended for its responsiveness during the onboarding process.

January 14, 2025

This app saved our business 100's of hours during Black Friday 2024. I wish we discovered this app sooner than we did. We are now working with the pick & pack app which will further save time for not only our team, but ensuring our customers receive their order quicker.

Lawnhub
Australia
8 months using the app
Starshipit replied March 23, 2025

Hi team Lawnhub, thanks for your glowing review! We really appreciate your kind words and are happy to hear Black Friday went well for you and the team. We look forward to ...

January 14, 2025

Extremely easy to use, great support team and all round amazing platform.
Big thank you to Tiia, for all her help in getting set up :)

Premier Card Grading Australia
Australia
About 3 years using the app
January 20, 2025

I have found the app to be very useful and easy to use. It saves a significant amount of time in processing orders for our business. Millie provided an excellent onboarding experience, making it simple to set up and start using the system. I would definitely recommend Sharshipit to others.

Fabio Soda
Australia
2 months using the app
March 11, 2025

Starshipit and their team (especially Millie!) have made transitioning to the platform so seamless, it has honestly been the easiest integration for our e-comm business. Starshipit is saving us so much time manifesting and dispatching orders- we love it! Would recommend to any e-comm business looking to streamline their operations.

Dear August
Australia
2 months using the app
January 27, 2025

I had the pleasure of working with Millie to set up Starshipit for my e-commerce business, Fetch & Bark, and I couldn’t be happier with the experience! Millie was incredibly helpful, bubbly, and approachable throughout the entire process. She answered all my inquiries promptly and made everything feel so easy. Her positive attitude and clear communication made the setup stress-free, and she went ...

FETCH & BARK
Australia
4 months using the app
January 17, 2025

The transition to Starshipit (from another shipping program) has been well worth the effort. As is the case with any logistics changes there were a few hurdles to overcome but the onboarding team (Millie in particular) were extremely helpful, and communicated well throughout the entire process. If anyone has the opportunity to work with the Starshipit team I would highly recommend it.

Lure Us In Pty Ltd
Australia
About 2 months using the app
December 12, 2024

Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during ...

Gingham & Heels
Australia
Over 6 years using the app
Starshipit replied December 17, 2024

Hi Gingham & Heels, thanks for sharing your feedback and we're so sorry to hear about this issue. We appreciate the challenges you have been experiencing, especially at such ...

January 20, 2025

Fabulous app, we do not have many online orders, however whenever we do it's a breeze! We have run into a couple of hiccups here and there, but the support from the StarShipit Team, specifically Millie, has been fabulous in resolving all the issues.

888 Supplements
Australia
8 months using the app
November 23, 2024

Generally very useful app for most carriers. Very quick to print. However there are some technical issues and bugs that come up once in a while that take time to fix - best to have a dedicated team meber to manage Starshipit implementation to fix these as they come up. Ron from Starshipit has been very helpful in onboarding us and our carriers. I generally recommend this to business that want ...

Enki Apothecary
Australia
About 1 year using the app
February 4, 2025

Really happy with Adam’s help on this integration he was so caring

The Basic Co
Australia
3 months using the app