Starshipit shipping automation

Whilst the app works well, when we first got onto this app pricing was very reasonable and since then (2 years approx) prices have gone up twice and not exactly little jumps. Be wary if you chose this app you will get charged more in the near future.

Incredible customer service and an extremely easy to learn, easy to use platform. Between the shipping portal and the warehouse management system I don't think it could have gone smoother!

We have had a great experience with Starshipit over the last 6 months, all emails/queries are answered in a quick prompt way. We are excited to continue working with the platform to enhance our current everyday processes. Thanks team!

Have found the experience setting up Starshipit relatively easy, and the warehouse team find easy to use. The customer service has been super helpful when we have questions and following up with calls etc.

I’ve spent the last few years hunting for the right shipping partner on Shopify, cycling through apps that were either too flimsy or over-engineered and overpriced. Starshipit is honestly the "Goldilocks" hybrid that I was looking for.

It provides the high-end, complex settings you actually need, but with a simple interface that doesn't require a degree to navigate. Best of all, it actually scales with your business, you aren’t forced onto an expensive corporate plan just to fulfil smaller order volumes.

A huge shoutout to Millie, who was incredible during our setup. She helped us nail the integration and the fine-tuning so we could get up and running smoothly. It’s rare to find a support team that truly understands the technical side of the setup. For the first time, I’m in total comfort knowing our shipping is calculated and fulfilled like clockwork. Cheers!

At first I felt very overwhelmed with setting up this app for my store but it really is worth it after I got amazing support with setting up and ensuring everything was up and running! Millie was a great help and always there to answer any questions I had. Starshipit has been so easy now that its all set and running. Definitely recommend

Millie was our onboarding specialist and she was so patient in trying to understand our needs and taking into account our experience as we are new to Shopify.
Thanks so much Millie we really appreciate your assistance.

We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably.

In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely.

The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable.

Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead.

Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business.

Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.

Integration experience was wonderful. Very smooth and delivered all that was promised.

Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!