Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this shipping automation app for its ability to streamline dispatch and fulfillment processes, saving time and enhancing operational efficiency. Key features include integration with multiple carriers, direct label printing, and automated tracking updates. The customer service team is noted for being responsive and supportive, aiding in smooth onboarding and quick issue resolution. The app is also valued for its intuitive design and ease of use.
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Tech support is effectively non-existent. We’ve experienced multiple instances where the system has stopped working, and it is impossible to get hold of anyone. Phone calls go unanswered, emails take days to receive a response, and during this time our dispatch operations come to a complete standstill.
We cannot have staff unable to dispatch orders for 24–48 hours while waiting for support to respond. For a system that is critical to daily order fulfilment, immediate and reliable technical support is essential to ensure our dispatch team can operate efficiently.
In addition, the system does not automatically sync order updates. If an order is edited in Shopify, those changes are not reflected in StarShipIt. As a result, staff are forced to delete and reimport all orders daily. This has led to multiple instances of incorrect items being dispatched due to this significant technical limitation.
Hi NZ Tack Saddlery Co, we’re sorry to hear about your experience. While our support team aims to respond to all requests within 1 business day, we recognise this doesn’t help when your dispatch comes to a standstill. We're glad your Shopify sync issue has been resolved, as orders should update automatically via webhook triggers (no need to delete and reimport), which has now been set up for your account. If anything else comes up, please don't hesitate to reach out. We're here to help.
Best regards,
Team Starshipit
We have had a great experience with Starshipit over the last 6 months, all emails/queries are answered in a quick prompt way. We are excited to continue working with the platform to enhance our current everyday processes. Thanks team!
At first I felt very overwhelmed with setting up this app for my store but it really is worth it after I got amazing support with setting up and ensuring everything was up and running! Millie was a great help and always there to answer any questions I had. Starshipit has been so easy now that its all set and running. Definitely recommend
We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably.
In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely.
The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable.
Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead.
Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business.
Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.
Thanks for taking the time to share your feedback. We appreciate you outlining your experience and the opportunity to provide clarity for other retailers.
Starshipit supports many Shopify merchants operating multiple fulfilment locations and complex shipping workflows. With the right account structure and setup, post-purchase changes such as address updates can be managed within Starshipit, and our recommended workflows are designed to minimise manual handling as order volumes grow.
We’re sorry this wasn’t the experience you had and for the additional operational effort it created. Your feedback has been shared with our teams internally and added to our request pipeline. Thanks - Team Starshipit
Millie was our onboarding specialist and she was so patient in trying to understand our needs and taking into account our experience as we are new to Shopify.
Thanks so much Millie we really appreciate your assistance.
So this is a full on scam, it says right in there app listing that its 30 a month and then when you add the app it goes right up to 90 a month and they tell you there is no such thing as a 30 a month plan.
STAY WELL CLEAR OF THIS APP
Hi Novaa Gear, Shopify app prices are displayed in USD, which is the case for all apps across the app store and something we can't change. Comparing those numbers to AUD pricing can create the impression of a jump. The $30/month Starter plan is still available in the App Store (USD), which our team clarified on your call. We're sorry if the pricing felt misleading due to the currency difference.
Best regards, Team Starshipit
The Starshipit app works well, and the support team is quick to respond. I recently encountered some issues with plan changes, but they were quickly resolved. Thank you very much!
We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.
Hi I Computer Gaming, we’re sorry this hasn’t been the smooth start we aim for. After investigating with Uber, we found the issue was caused by a mismatch in account types; you had an Uber for Business account rather than the required Uber Direct account. This meant rate calls couldn’t be made and neither Uber’s nor Starshipit’s support teams could progress the setup until that was clarified. Since your ticket was raised on July 30th, our support, partnerships, and development teams have been actively liaising with yourself and Uber to resolve the issue as quickly as possible. Uber has now acknowledged the situation and apologised for the confusion. Once the new Uber Direct account is finalised, your Starshipit setup should be ready to go. We look forward to getting you live soon!
Best wishes,
Team Starshipit
Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!
Hi Gingham & Heels, thanks for sharing your feedback and we're so sorry to hear about this issue. We appreciate the challenges you have been experiencing, especially at such as busy time of year, and want to reassure you that the team are looking at this with utmost urgency. Our Head of Customer Success has reached out directly to you and will be able to work with you on a resolution.
Best regards,
Team Starshipit
Starshipit optimized our fulfillment and shipping process, saving us time, effort, and resources. Tons of features and options to customize according to what you need operationally.
Amazing support team from enquiry, to setup, actual implementation, and even after the launch. Always ready to help and quick response.