Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this shipping automation app for its time-saving features and ability to streamline complex processes. It effectively manages various product sizes and integrates with multiple carriers, ensuring accurate rate assignments. Features like automatic dispatch and real-time tracking updates enhance customer satisfaction. The intuitive interface and responsive support team, especially during onboarding, are also highlighted. Integration with Shopify and other platforms facilitates efficient order management.
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The Starshipit app works well, and the support team is quick to respond. I recently encountered some issues with plan changes, but they were quickly resolved. Thank you very much!
We offer quite a variety of different sized products and use several delivery partners which can make shipping complex. The starshipit app helped us to streamline this process and accurately attribute the correct rate to our orders which has been a game changer.
Big thanks to the Starshipit team (especially Millie) for helping us get everything set up!
Millie has been amazing and so patient with onboarding our new business. Starshipit is so easy to understand because of her and it's been fantastic while we've just started out. It's an easy integration and simple once explained. She adapted around us for meetings and was so obliging. Thank you so much!
This app is very intuitive and easy to use. It has saved us hours of time on dispatch for our e-commerce business already, and I can see as we grow it will add even further value to streamline our back-end processes. I was blown away by the professional support received from the first point of contact through to the onboarding. Thanks Sahan and Millie!
The team during my onboarding were excellent and if I had any small issues along the way, they were more than happy to jump on a call and help fix it immediately! Couldn't recommend more!
Starshipit and their team (especially Millie!) have made transitioning to the platform so seamless, it has honestly been the easiest integration for our e-comm business. Starshipit is saving us so much time manifesting and dispatching orders- we love it! Would recommend to any e-comm business looking to streamline their operations.
Good when it works, but avoid having any issues as customer service is non existent and wont respond to emails.
Hi team Art to Art, thanks for your feedback, we're sorry to hear you were disappointed. We’ve reviewed your recent ticket and can see our team worked closely with you over several days to help resolve the issue. We're committed to providing helpful, timely support, and we're sorry if the experience felt otherwise. We’ve followed up to ensure everything is now on track, and we really appreciate the opportunity to support you.
Kind regards,
Team Starshipit
I give them a big fat ZERO stars for support. Their claim, "5-star support and onboarding included with every plan", is overstated. Don't expect any assistance from support; go straight to the FAQ for support....
This app saved our business 100's of hours during Black Friday 2024. I wish we discovered this app sooner than we did. We are now working with the pick & pack app which will further save time for not only our team, but ensuring our customers receive their order quicker.
Hi team Lawnhub, thanks for your glowing review! We really appreciate your kind words and are happy to hear Black Friday went well for you and the team. We look forward to continue working with you and support the team through all of your peak sales periods.
Many thanks,
Team Starshipit
I have found the app to be very useful and easy to use. It saves a significant amount of time in processing orders for our business. Millie provided an excellent onboarding experience, making it simple to set up and start using the system. I would definitely recommend Sharshipit to others.