Reviews (195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this shipping automation tool for its time-saving capabilities during peak periods like Black Friday. They praise its intuitive interface, automation features such as carton size selection, and integration with multiple carriers for both domestic and international shipping. The app efficiently handles high order volumes and offers reliable customer support, enhancing operational efficiency in e-commerce shipping processes.
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We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably.
In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely.
The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable.
Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead.
Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business.
Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.
Thanks for taking the time to share your feedback. We appreciate you outlining your experience and the opportunity to provide clarity for other retailers.
Starshipit supports many Shopify merchants operating multiple fulfilment locations and complex shipping workflows. With the right account structure and setup, post-purchase changes such as address updates can be managed within Starshipit, and our recommended workflows are designed to minimise manual handling as order volumes grow.
We’re sorry this wasn’t the experience you had and for the additional operational effort it created. Your feedback has been shared with our teams internally and added to our request pipeline. Thanks - Team Starshipit
We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.
Hi I Computer Gaming, we’re sorry this hasn’t been the smooth start we aim for. After investigating with Uber, we found the issue was caused by a mismatch in account types; you had an Uber for Business account rather than the required Uber Direct account. This meant rate calls couldn’t be made and neither Uber’s nor Starshipit’s support teams could progress the setup until that was clarified. Since your ticket was raised on July 30th, our support, partnerships, and development teams have been actively liaising with yourself and Uber to resolve the issue as quickly as possible. Uber has now acknowledged the situation and apologised for the confusion. Once the new Uber Direct account is finalised, your Starshipit setup should be ready to go. We look forward to getting you live soon!
Best wishes,
Team Starshipit
Excellent customer service. App works very well, no complaints
So this is a full on scam, it says right in there app listing that its 30 a month and then when you add the app it goes right up to 90 a month and they tell you there is no such thing as a 30 a month plan.
STAY WELL CLEAR OF THIS APP
Hi Novaa Gear, Shopify app prices are displayed in USD, which is the case for all apps across the app store and something we can't change. Comparing those numbers to AUD pricing can create the impression of a jump. The $30/month Starter plan is still available in the App Store (USD), which our team clarified on your call. We're sorry if the pricing felt misleading due to the currency difference.
Best regards, Team Starshipit
The Starshipit app works well, and the support team is quick to respond. I recently encountered some issues with plan changes, but they were quickly resolved. Thank you very much!
Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!
Hi Gingham & Heels, thanks for sharing your feedback and we're so sorry to hear about this issue. We appreciate the challenges you have been experiencing, especially at such as busy time of year, and want to reassure you that the team are looking at this with utmost urgency. Our Head of Customer Success has reached out directly to you and will be able to work with you on a resolution.
Best regards,
Team Starshipit
Starshipit optimized our fulfillment and shipping process, saving us time, effort, and resources. Tons of features and options to customize according to what you need operationally.
Amazing support team from enquiry, to setup, actual implementation, and even after the launch. Always ready to help and quick response.
Millie has been amazing and so patient with onboarding our new business. Starshipit is so easy to understand because of her and it's been fantastic while we've just started out. It's an easy integration and simple once explained. She adapted around us for meetings and was so obliging. Thank you so much!
We offer quite a variety of different sized products and use several delivery partners which can make shipping complex. The starshipit app helped us to streamline this process and accurately attribute the correct rate to our orders which has been a game changer.
Big thanks to the Starshipit team (especially Millie) for helping us get everything set up!
Generally very useful app for most carriers. Very quick to print. However there are some technical issues and bugs that come up once in a while that take time to fix - best to have a dedicated team meber to manage Starshipit implementation to fix these as they come up. Ron from Starshipit has been very helpful in onboarding us and our carriers. I generally recommend this to business that want visibility and flexibility in their shipping & fulfillment.