Reviews (223)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting fulfillment efficiency, especially during peak times like Black Friday. It automates tasks such as carton selection, label printing, and tracking number distribution, and integrates seamlessly with Shopify. Features like auto rules and carrier cost-speed comparisons are particularly valued. The customer support is noted for being responsive, with effective onboarding and ongoing assistance.

January 14, 2025

This app saved our business 100's of hours during Black Friday 2024. I wish we discovered this app sooner than we did. We are now working with the pick & pack app which will further save time for not only our team, but ensuring our customers receive their order quicker.

Lawnhub
Australia
8 months using the app
January 14, 2025

Extremely easy to use, great support team and all round amazing platform.
Big thank you to Tiia, for all her help in getting set up :)

Premier Card Grading Australia
Australia
About 3 years using the app
January 20, 2025

I have found the app to be very useful and easy to use. It saves a significant amount of time in processing orders for our business. Millie provided an excellent onboarding experience, making it simple to set up and start using the system. I would definitely recommend Sharshipit to others.

Fabio Soda
Australia
2 months using the app
November 23, 2024

Generally very useful app for most carriers. Very quick to print. However there are some technical issues and bugs that come up once in a while that take time to fix - best to have a dedicated team meber to manage Starshipit implementation to fix these as they come up. Ron from Starshipit has been very helpful in onboarding us and our carriers. I generally recommend this to business that want visibility and flexibility in their shipping & fulfillment.

Enki Apothecary
Australia
About 1 year using the app
December 12, 2024

Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!

Gingham & Heels
Australia
Over 6 years using the app
Starshipit replied December 17, 2024

Hi Gingham & Heels, thanks for sharing your feedback and we're so sorry to hear about this issue. We appreciate the challenges you have been experiencing, especially at such as busy time of year, and want to reassure you that the team are looking at this with utmost urgency. Our Head of Customer Success has reached out directly to you and will be able to work with you on a resolution.
Best regards,
Team Starshipit

January 27, 2025

I had the pleasure of working with Millie to set up Starshipit for my e-commerce business, Fetch & Bark, and I couldn’t be happier with the experience! Millie was incredibly helpful, bubbly, and approachable throughout the entire process. She answered all my inquiries promptly and made everything feel so easy. Her positive attitude and clear communication made the setup stress-free, and she went above and beyond to ensure everything was running smoothly. I’m so grateful for her support and would highly recommend her to anyone needing assistance. Thanks, Millie—you’re amazing!

FETCH & BARK
Australia
4 months using the app
January 17, 2025

The transition to Starshipit (from another shipping program) has been well worth the effort. As is the case with any logistics changes there were a few hurdles to overcome but the onboarding team (Millie in particular) were extremely helpful, and communicated well throughout the entire process. If anyone has the opportunity to work with the Starshipit team I would highly recommend it.

Lure Us In Pty Ltd
Australia
About 2 months using the app
November 4, 2024

Starshipit optimized our fulfillment and shipping process, saving us time, effort, and resources. Tons of features and options to customize according to what you need operationally.

Amazing support team from enquiry, to setup, actual implementation, and even after the launch. Always ready to help and quick response.

GO Industrial
Australia
About 3 years using the app
November 11, 2024

We should have made the move to Starshipit sooner! We've been extremely happy with the functionality of the app, which has saved us a large amount of time each day with our fulfilment processes. Having the ability to set up auto rules and connect multiple carriers has been a game changer. One key feature we love is the ability for the platform to choose the right carton size for our shipment, saving us money across our shipments. A huge shout out to Ron for our onboarding and making integrating a breeze.

Oh Flossy
Australia
4 months using the app
November 26, 2024

Adam our onboarding expert was the best part of integrating with Starshipit, he made is so easy to join, to set up and was so quick to respond back to queries and concerns. The app is great and allows us to easily collate all our orders without inputting all the customer's details into a courier site. It has helped us save so much time!

buj
Australia
2 months using the app