Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with multiple shipping carriers. It automates tasks like label creation, order fulfillment, and customer communication, saving significant time. Features like bulk downloading of shipping labels, editing order details, and dynamic checkout rates are particularly valued. The app's customer service is responsive, especially during setup. Additional capabilities include correcting incorrect addresses and providing a personalized tracking page. Some merchants report improved sales and customer service due to the app. It's suitable for businesses of all sizes.

July 19, 2023

We have started to work with Starshipit only a few weeks ago and it's been an excellent experience so far. The basic features required for our small business are very intuitive and made the Australian Post integration to our store an easy process.
The customer service experience has also been outstanding, our dedicated account manager Holly being extremely helpful and supportive from the start. Thanks Team!

12 days using the app
Starshipit replied September 3, 2023

Thanks so much for your review and kind words about Holly. We're thrilled you've found it an excellent experience even though you're only a short time in.

August 1, 2023

So happy I made the switch from Shipstation to Starshipit. It is 100% better in every way. User experience, speed, customer support, set up. It's still early days but so far so good. All 10/10 thank you! I do wish it was a little more synced automatically with Shopify orders in live time with new orders and fulfilment. But it isn't a worry compared to the positives

Lolli Wraps
28 days using the app
Starshipit replied September 3, 2023

Thanks so much for your review! We're so glad you've enjoyed working with us and our team! For more synced information with Shopify, you could use our Shopify enhanced integration for real time updates on unfulfilled orders. Reach out to our team on support@starshipit.com for more information.

October 11, 2022

Our small business decided to upgrade to starship it approximately 6 months ago - and we are loving it so far! It has simplified so much of what we do in our warehouse when it comes to our online store. And Elyza, our starshipit contact has been amazing! She could not have been more helpful through the process of setting us up, and still today is ready to answer any questions we fire at her. Amazing company to deal with in terms of communication and support! We appreciate you Elyza!

5 months using the app
Starshipit replied October 17, 2022

Thanks so much for your review! Elyza will be thrilled to see what you've said here!

October 28, 2022

Excellent app, we searched and tried other fulfilment apps but found Starshipit to be the best for what we were looking for. Customer support has also been fantastic, in most cases the team were more helpful than our main courier who need a lesson in customer service from the Starshipit team.

Aunty Tommy's
New Zealand
8 months using the app
Starshipit replied November 29, 2022

Thanks so much for your review - The team were so happy to hear your feedback!

September 6, 2023

We have tried and tested sooooo many shipping integrations! What can we say, STARSHIPIT has resolved all of our issues and their support has been fantastic. Highly recommend to anyone that wants to SAVE HOURS AND HOURS OF TIME!!

My Stubby
9 days using the app
Starshipit replied September 12, 2023

Thanks for the review! We're sooo happy to hear its saving hours of time for you! Hopefully you'll be able to put that time to good use!

March 21, 2023

Moving over to Starshipit has been seamless for our business. Integration with Shopify and our shipping carriers has made getting orders out so much easier. I have found the customer service team to be incredibly helpful, fixing any issues in a timely and easy to explain way.

Libby Haines Art
About 1 month using the app
Starshipit replied March 21, 2023

Thank you so much for posting this feedback, we're happy you are finding the app helpful, we love helping retailers! We're here for you if you ever get stuck :)

October 25, 2022

We decided to give StarShipIt a go to simplify the process of printing labels than how we were doing it previously. From integration to helping with any questions along the way and giving us a longer trial period to get our heads around how the programme worked, Nikita McCarthy has gone above and beyond. We have used StarShipIt for a couple of weeks now and it is so easy to use and saves us so much time.

Ambra Spirits
2 months using the app
Starshipit replied November 29, 2022

Thanks so much for your review - We're so glad it's been working for you!

January 6, 2023

Such a fantastic app - so easy to navigate and the support team is amazing! My particular support has been incredible from the very beginning - nothing is ever to much! I look forward to learning more about how to maximise the entire app!

26 days using the app
Starshipit replied January 8, 2023

Hi There - Thanks so much for you kind words! I've shown the teams and we really appreciate it!

November 28, 2022

I have been loving using Starshipit and so glad I made the decision to sign up. It has saved me so much time with shipping my parcels each day and the service has been outstanding! Thank you.

Mothers Mylk
4 months using the app
Starshipit replied November 29, 2022

Thanks so much for your review - We're so glad to hear you've been loving it!

October 13, 2022

Fantastic app with a great team of people behind it! Elyza has been helping us from day one, from navigating the app and answering any questions I may have very swiftly. It's been a pleasure using the app and I highly recommend it to all!

4 months using the app
Starshipit replied October 17, 2022

Thanks you so much for your review. So glad you're a big fan of the team helping you out!