Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
March 21, 2023

Moving over to Starshipit has been seamless for our business. Integration with Shopify and our shipping carriers has made getting orders out so much easier. I have found the customer service team to be incredibly helpful, fixing any issues in a timely and easy to explain way.

Libby Haines Art
Time spent using app: About 1 month
Starshipit replied March 21, 2023

Thank you so much for posting this feedback, we're happy you are finding the app helpful, we love helping retailers! We're here for you if you ever get stuck :)

March 16, 2023

Starshipit has made our shipping processes so much quicker and easier! We couldn't recommend it enough. We've had no issues with the platform, and the customer service team are quick to respond and super helpful :)

Fling Cocktails
New Zealand
Time spent using app: 5 months
Starshipit replied March 21, 2023

Thanks for taking the time to post feedback! We are glad to hear the team have been helpful and quick to respond :)

March 14, 2023

This app has been very useful so far in regards to a shipping platform. I’ve had minimal issues and when they arise, the customer service team is quite prompt in getting back to me with a resolution. I would recommend starshipit

Time spent using app: 4 months
Starshipit replied March 21, 2023

Thanks so much for leaving this feedback, we really appreciate it! Happy to hear you're up and running smoothly, reach out to us if you ever need any help :)

March 12, 2023

If everything worked as it was meant to this would be an amazing app. The problem is when there is a problem (which there are quiet a few) the customer don't care team just fob you off with excuses.

Mobility Plus
New Zealand
Time spent using app: 4 months
March 5, 2023

The app is creating a lot of manual work on our end due to an important "write back" feature no longer working reliably. Instead of addressing this problem and creating a workaround or developing a solution - their customer service continues to provide me with the same lame answer for several weeks now. First they failed to inform their paying customers that newly implemented limitations by Shopify might cause their software to no longer perform the way it used. This in itself is pretty terrible customer experience. Second they are not interested in working on a solution but keep sending me a copy & paste template advising of all the steps I now need to undertake on my end to fix this issue. Seriously?

Petz Park
Time spent using app: About 2 years
February 7, 2023

I thought by using this app it would accurately show our aus post rates, however I have found out the hard way. It doesn't include the full rate so it's not what you think the shipping price is. Do not download this app, there are other apps which show you the full rate. I checked in our eparcel account as well because I was confused why the pricing was different and it's because STARSHIPIT don't accurately show you the shipping rates. So misleading and waste of money!

Neoprene Bags
Time spent using app: 3 months
January 27, 2023

Amazing app!! Has made order packing so easy. Nikita was so helpful with onboarding and helping us set up the app. She replied so quickly to any questions and made the whole process a breeze!! Absolutely loving it!

Caitlin Vee
Time spent using app: About 2 months
Starshipit replied March 21, 2023

Nikita was chuffed to see this lovely feedback, thanks so much for sharing!

January 6, 2023

Such a fantastic app - so easy to navigate and the support team is amazing! My particular support has been incredible from the very beginning - nothing is ever to much! I look forward to learning more about how to maximise the entire app!

Time spent using app: 26 days
Starshipit replied January 8, 2023

Hi There - Thanks so much for you kind words! I've shown the teams and we really appreciate it!

November 28, 2022

I have been loving using Starshipit and so glad I made the decision to sign up. It has saved me so much time with shipping my parcels each day and the service has been outstanding! Thank you.

Mothers Mylk
Time spent using app: 4 months
Starshipit replied November 29, 2022

Thanks so much for your review - We're so glad to hear you've been loving it!

October 28, 2022

Excellent app, we searched and tried other fulfilment apps but found Starshipit to be the best for what we were looking for. Customer support has also been fantastic, in most cases the team were more helpful than our main courier who need a lesson in customer service from the Starshipit team.

Aunty Tommy's
New Zealand
Time spent using app: 8 months
Starshipit replied November 29, 2022

Thanks so much for your review - The team were so happy to hear your feedback!