Excellent app, we searched and tried other fulfilment apps but found Starshipit to be the best for what we were looking for. Customer support has also been fantastic, in most cases the team were more helpful than our main courier who need a lesson in customer service from the Starshipit team.
Heinz to Home Australia
This app has been great for bulk downloading & printing shipping labels, editing order details & giving us dynamic checkout rates based on parcel size/delivery location. Plus, support has been great.
We decided to give StarShipIt a go to simplify the process of printing labels than how we were doing it previously. From integration to helping with any questions along the way and giving us a longer trial period to get our heads around how the programme worked, Nikita McCarthy has gone above and beyond. We have used StarShipIt for a couple of weeks now and it is so easy to use and saves us so much time.
Fantastic app with a great team of people behind it! Elyza has been helping us from day one, from navigating the app and answering any questions I may have very swiftly. It's been a pleasure using the app and I highly recommend it to all!
Thanks you so much for your review. So glad you're a big fan of the team helping you out!
Our small business decided to upgrade to starship it approximately 6 months ago - and we are loving it so far! It has simplified so much of what we do in our warehouse when it comes to our online store. And Elyza, our starshipit contact has been amazing! She could not have been more helpful through the process of setting us up, and still today is ready to answer any questions we fire at her. Amazing company to deal with in terms of communication and support! We appreciate you Elyza!
Thanks so much for your review! Elyza will be thrilled to see what you've said here!
Excellent customer service and great app, this has sped up our fulfilment process so much, shout out to the team for all your help & support!
Thanks very much for your review! We'll be sure to share your shout out to the team as well!
!!WARNING!! NEW ZEALAND BUSINESSES BEWARE. COUNTLESS SUPPORT CASES, PHONE CALLS AND WELL OVER A HUNDRED SUPPORT EMAILS. DO NOT INSTALL THIS APP!!
Really sorry to hear about your experience. I know the team have reached out and a working on a solution for you.
Great app for customisation and building rules around shipping couriers and cost. Fully developed customer service and online FAQ section
Thanks so much for your review. We're so glad you enjoy using our platform and our online tools!
I've used all of the major shipping integration apps over the last 8 years and Starshipit is the best of the lot. You honestly cannot put a price on having local, responsive customer service (there's nothing like needing to ship a few hundred orders and having radio silence from your shipping partner based overseas!).
Thanks so much for this fantastic review. Our team loved seeing the positive feedback and were so happy we could help you get those orders out the door right away!
Ive had a great experience using starhipit until recently.
I change warehouse location and had to make the new location the parent account. Orders are not importing since then and I still don't have a resolution weeks later. They tell me to contact shopify even though starshipit is the problem this has now been resolved - im happy with the app and customer service received over the phone
Glad we were able to get to the bottom of your issue and get it resolved for you! Thanks so much for the review!