Reviews (207)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its efficient shipping automation, noting significant time savings and error reduction. It supports multiple couriers and platforms, offers automatic label printing, and provides tracking updates, all customizable to specific business needs. The ability to compare courier options easily is particularly valued for optimizing costs and delivery speeds, enhancing customer satisfaction. Merchants commend the app's reliability and user-friendliness, along with the responsive and helpful support team that facilitates smooth onboarding. Continuous updates ensure the app handles high order volumes effectively, supporting scalable business operations.

August 1, 2017

Starshipit has been a great time saving change for me .
Going from a CSV Import set up to the simplicity of Starshipit has proven to be working well for me so far .
I would recommend it for anyone currently still using CSV import style labelling system.

Beau Hudson
Australia
7 months using the app
February 20, 2017

Great app love it! It saves us hours per day.
The support has been extra helpful to get us all up and running in on time!

Core Trainer
Australia
7 months using the app
February 20, 2019

Very helpful and quick customer service whenever I had any queries. A great app for calculated shipping rates. Thanks!

Welcome Organics
Australia
6 months using the app
September 23, 2019

I used StarShip It to manage all my shipments from two stores. The system is brilliant. Easy to use. Intuitive. And the support from the StarShipIT team is excellent. I don't feel I'm alone when tackling shipping issues. I feel like I have a support team which is important when it's one person running the business.

The Emotional Culture Deck
New Zealand
5 months using the app
May 22, 2018

Great support from Anthony and useful app!

Kookai
Australia
5 months using the app
October 11, 2022

Our small business decided to upgrade to starship it approximately 6 months ago - and we are loving it so far! It has simplified so much of what we do in our warehouse when it comes to our online store. And Elyza, our starshipit contact has been amazing! She could not have been more helpful through the process of setting us up, and still today is ready to answer any questions we fire at her. Amazing company to deal with in terms of communication and support! We appreciate you Elyza!

OTTWAY
Australia
5 months using the app
Starshipit replied October 17, 2022

Thanks so much for your review! Elyza will be thrilled to see what you've said here!

November 20, 2024

Millie has made my onboarding process exceptionally seamless, saving me plenty of time and effort - and really taking the time to understand my business and it's needs. She was extremely attentive to detail and super personable making the process very enjoyable. I would recommend Starshipit wholeheartedly.

Nana-J
Australia
May 20, 2021

the best app on the platform, excellent service and also easy use app It totally changed our logistics in an incredibly positive way. Save hours of work each week by integrating your shipping and tracking with Starshipit

Comedonescare
United Kingdom
5 months using the app
Edited January 11, 2021

We have been using the app for about 5 months now and cannot fault it. The initial setup (with the help of the starship it staff ) can be as detailed or simple as you choose. Once set up (depending on your settings), it literally is, one click to print and manifest and just wait for the courier.
I have tried other cheaper alternatives but they didn't have the same flexibility. From our perspective, pricing is competitive, if not cheaper, for the service offered. One final mention..the support team are fantastic.

The Comfort Mama
Australia
5 months using the app
July 19, 2023

We have started to work with Starshipit only a few weeks ago and it's been an excellent experience so far. The basic features required for our small business are very intuitive and made the Australian Post integration to our store an easy process.
The customer service experience has also been outstanding, our dedicated account manager Holly being extremely helpful and supportive from the start. Thanks Team!

MONDAY SQUAT CLUB
Australia
4 months using the app
Starshipit replied September 3, 2023

Thanks so much for your review and kind words about Holly. We're thrilled you've found it an excellent experience even though you're only a short time in.