Reviews (214)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its shipping automation, noting its efficiency in label printing and tracking updates. It supports multiple carriers and simplifies both international and domestic shipments with features like auto rules and a user-friendly interface. Reviewers highlight the smooth onboarding process, aided by dedicated account managers, and commend the reliable performance and exceptional customer support.

November 20, 2024

Millie has made my onboarding process exceptionally seamless, saving me plenty of time and effort - and really taking the time to understand my business and it's needs. She was extremely attentive to detail and super personable making the process very enjoyable. I would recommend Starshipit wholeheartedly.

Nana-J
Australia
28 days using the app
October 10, 2024

I've been very impressed with Starshipit throughout our trial. We're still evaluating whether it meets our business needs. There are a few quirks and idiosyncracies, but it delivers probably 95% of what we need now and into the future.

The onboarding has been great, though. Holly has been able to answer questions about our specific needs and has been very responsive throughout.

Bondi Records
Australia
About 1 month using the app
September 30, 2024

We just moved to Starshipit and it has been the most amazing experience all due to one of their team members - Millie Whatuira. Mille from the Starshipit team was flawless. She had incredible customer service, and we were blown away by her support. We couldn't have done it without Mille and i couldn't recommend her enough if you're looking at moving to the platform. Thank you Millie!

Conserving Beauty
Australia
About 2 months using the app
November 12, 2024

Such a great experience with Starshipit so far. It's a process setting it up but the onboarding service is great and once it is set up, everything is so easy.

Thanks Starshipit!

Dr Glitter✨
Australia
29 days using the app
September 26, 2024

So great to have a local shipping company! Great support, simple and quick to use for our team. 2 months on and the onboarding specialist still reaches out to ensure everything is running how it should. Love that we can automatically assign parcels to certain carriers. No extra costs for using our own couriers. Big thumbs up!

GF Oats Australia
Australia
2 months using the app
November 25, 2024

Good but could be great.
+ support is excellent
+ onboarding
+ easy to use

- app is buggy on Mac. I need to use online portal.
- direct print does not work for mac
- expensive for small business
- unable to book pickup for teamGE

Please fix the Apple app.

MrBirdBox
Australia
About 2 months using the app
September 29, 2024

We have had the most seamless, smooth sailing experience whilst onboarding with Starshipit. We were allocated a specialist for the first 6 weeks and they were so efficient and proactive with any questions we had (thank you Millie!). Their customer support is next level, as are the Starshipit features on the app. Super easy to navigate and very reliable.

Munchtime
New Zealand
About 1 month using the app
September 9, 2024

Enjoying all the features and we are only just getting started with the platform. Will form a big part of our expansion plans into new markets.

Microtexx
Australia
4 months using the app
September 4, 2024

We've had a great experience using the Starshipit app! The features are solid, but what really stands out is their customer support. The team is incredibly helpful and responsive. Whenever we've had a question or issue, they’ve been quick to assist and always provided clear solutions. Their support makes managing shipments so much smoother. Highly recommend for anyone looking for reliable shipping software with top-notch customer service!

Xali Organics
Australia
7 months using the app
Starshipit replied September 30, 2024

Thanks for the kind feedback! We're glad the features are working well for you, and it's great to hear our support team has been helpful. We appreciate the recommendation!

September 12, 2024

The customer service is 5 star. Once everything was set up the process for shipments is seamless. Highly recommend.

M3GA.
Australia
11 months using the app
Starshipit replied September 30, 2024

"Thanks for the feedback! Great to hear the process has been smooth. We appreciate the recommendation."