Reviews (226)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its shipping automation, praising its ability to streamline operations with features like label printing and tracking updates. They value the integration with multiple carriers, automatic selection of cost-effective options, and auto rules for carton sizes, enhancing efficiency and cost savings. The app is noted for its reliability and ease of use, with customer support particularly commended for its responsiveness during the onboarding process.

October 10, 2024

I've been very impressed with Starshipit throughout our trial. We're still evaluating whether it meets our business needs. There are a few quirks and idiosyncracies, but it delivers probably 95% of what we need now and into the future.

The onboarding has been great, though. Holly has been able to answer questions about our specific needs and has been very responsive throughout.

Bondi Records
Australia
About 1 month using the app
September 30, 2024

We just moved to Starshipit and it has been the most amazing experience all due to one of their team members - Millie Whatuira. Mille from the Starshipit team was flawless. She had incredible customer service, and we were blown away by her support. We couldn't have done it without Mille and i couldn't recommend her enough if you're looking at moving to the platform. Thank you Millie!

Conserving Beauty
Australia
About 2 months using the app
September 26, 2024

So great to have a local shipping company! Great support, simple and quick to use for our team. 2 months on and the onboarding specialist still reaches out to ensure everything is running how it should. Love that we can automatically assign parcels to certain carriers. No extra costs for using our own couriers. Big thumbs up!

GF Oats Australia
Australia
2 months using the app
October 30, 2024

Great platform. so easy to use.

ancegria
Australia
5 months using the app
September 29, 2024

We have had the most seamless, smooth sailing experience whilst onboarding with Starshipit. We were allocated a specialist for the first 6 weeks and they were so efficient and proactive with any questions we had (thank you Millie!). Their customer support is next level, as are the Starshipit features on the app. Super easy to navigate and very reliable.

Munchtime
New Zealand
About 1 month using the app
August 27, 2024

Starshipit is absolutely brilliant. It has streamlined our entire shipping process and allowed us to have all of our couriers in one location, clearly showing who is the cheapest/fastest option. The integration side of things was also so easy! We had so many questions and Geoff always had the answer or found out what was needed. Even with the time difference he went out of his way to get back to our many, many emails. Everything is running smoothly and the whole process was so, so simple with Geoff helping us out.

Father Sons
United Kingdom
5 months using the app
Starshipit replied October 15, 2024

Hi team Father Sons, thanks for your kind feedback! Geoff's always striving to provide the best possible support and will be delighted. We look forward to continue working with you!

September 4, 2024

We've had a great experience using the Starshipit app! The features are solid, but what really stands out is their customer support. The team is incredibly helpful and responsive. Whenever we've had a question or issue, they’ve been quick to assist and always provided clear solutions. Their support makes managing shipments so much smoother. Highly recommend for anyone looking for reliable shipping software with top-notch customer service!

Xali Organics
Australia
7 months using the app
Starshipit replied September 30, 2024

Thanks for the kind feedback! We're glad the features are working well for you, and it's great to hear our support team has been helpful. We appreciate the recommendation!

September 9, 2024

Enjoying all the features and we are only just getting started with the platform. Will form a big part of our expansion plans into new markets.

Microtexx
Australia
4 months using the app
September 2, 2024

Starshipit has managed to address our many needs when shipping wine, making the experience for us and our customers top-notch. The Starshipit team provided great support throughout the whole process. We highly recommend this app to anyone looking to automate their shipping process!

Canterbury Wines
Australia
6 months using the app
Starshipit replied September 30, 2024

Thanks for sharing your experience! We're glad to hear Starshipit has been helpful for your wine shipments, and that our team was able to support you. Your recommendation means a lot!

September 12, 2024

The customer service is 5 star. Once everything was set up the process for shipments is seamless. Highly recommend.

M3GA.
Australia
11 months using the app
Starshipit replied September 30, 2024

"Thanks for the feedback! Great to hear the process has been smooth. We appreciate the recommendation."