Reviews (452)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to handle multiple store locations with ease, including a bulk upload feature that simplifies managing multiple outlets. This functionality has notably boosted dealer orders and in-store traffic. The app is also appreciated for its customizable options, product categorization, and efficient search capabilities, which work well across different website themes. Performance-wise, it handles large data volumes effectively without slowing down, ideal for merchants with large dealer networks. Customer support is frequently highlighted as responsive and personalized, playing a key role in resolving issues and making timely updates. Merchants commend the app for enhancing customer convenience and improving business operations through its robust features and reliable performance.

May 12, 2020

I just installed the app and was having an issue with linking to location page to my navigation. Went to chat support and was connected to Naman and couldn't be happier with the results. Quick and easy!! Great customer service!!

Rose Rock Coffee
United States
About 3 hours using the app
January 20, 2019

I installed this app one week ago. After installation I wanted to trial the app so I didn't make it live yet. However, my customers could not complete any purchases after I installed this app. Every time a customer went to click "checkout" it would go to a blank page that said "Bad request". So I uninstalled the application, which caused even more issues. Bold has embedded their code everywhere in the back end of my shopify theme code, which has caused my site to malfunction and caused my business a large amount of loss of sales. I immediately contacted Shopify, my theme code developer and Bold to assist. Bold did not assist to fix the code problem, I have not received a single call back from Bold, I have not received any updates from Bold. I have tried to email them to get an update and ask them to fix it but I'm stuck with a website that has their code written on the front end of the customer view site. I am not a coder, I have no coding experience which is why I pay for shopify, pay for the theme and pay for a Bold subscription to use their support and I'm currently feeling pretty helpless as Bold is not fixing the problem. I installed Bold because of the reviews it has. However, my theme developer has told me Bold is notorious for doing this, I wish I had never installed Bold. It disturbs me that I only installed Bold for a trial and it has caused me and is still currently causing me loss of sales due to customers not being able to complete their purchases and due to Bold's code appearing on my websites shop front causing customers to click away as the site looks terrible as things are not running as they are meant. I am really disappointed and frustrated. I don't know what more to do. This is my livelihood and for an application that I haven't even made live to have that ability over my site is disturbing, especially that Bold has not taken the right measures in a timely manner to even fix their mistakes on my site.
Shopify and my theme code developer have been responsive and helpful, but Bold have not at all looked at this as priority to help me fix. I'm really not happy with Bold's products and I do not recommend them. I have requested compensation from Bold for my loss of sales which I have not received any response to.

Chai Walli
Australia
3 days using the app
November 23, 2018

Ron was great at helping me solve my issues with initial installation and helped make the store locator app page match my site even better! Their customer service response was super quick and very effective!

Main and Local
Canada
2 days using the app
July 30, 2021

The app works great with the exception that it is impossible to delete stores or tags without the help of a support agent. However, Hamza was super helpful in helping me out with this. I just wish the buttons worked properly on the app so that I could do this myself.

Berd Spokes
United States
2 days using the app
Edited April 28, 2020

Have had the app for 1 day, reason for the 4. Customer service is 5 stars, Naman is Awesome, thanks

Angie Watts
United States
1 day using the app
March 8, 2016

Simple to use, efficient, and cost-effective. Recommend to all!

Commercial Surfaces Group
United States
About 18 hours using the app
Edited June 15, 2016

Seems pretty buggy. After trying to import, I noticed the plugin imported my stores twice, so I deleted all stores and tried to import again only to have the importer timeout. I'm going on try #3 right now...

decided to remove the plugin after multiple more errors and no response from support

Fitjoy
United States
1 day using the app
September 27, 2016

So far this app has worked great.

Faco Store
Denmark
About 1 hour using the app
May 11, 2020

This app does not do what it says. I cannot add my logo to the pins. Customization is extremely limited. It makes me enter my API key every time I enter the app. No good.

Keto Bars
United States
About 3 hours using the app
March 5, 2020

I installed this app and it does not allow you to design it. It also was not locating any stores near the zip code that I was searching for near over 25 locations I added.

Ausounds
United States
About 2 hours using the app