Reviews (190)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its support of multiple pickup locations and adaptability to various business models, including mobile and event-based setups. It features a user-friendly interface, seamless integration, and customizable options like custom code integration, product and location filtering. The customer support, especially from Ali and his team, is frequently praised for its responsiveness and effectiveness. The app has successfully reduced error rates and improved operational efficiency, making it a valuable tool for optimizing pickup services.

July 28, 2022

Tatsächlich super schneller Kundenservice. Die App selber hat auch eine schöne Oberfläche und ist gut in den Webspace eingearbeitet.

Der Botaniker
Austria
About 2 years using the app
Genie1214 replied July 28, 2022

Thank you for your great feedback!!!

July 28, 2020

I've tried most of the Store Pickup apps in the App Store and this one was the only one that functioned well with my custom theme. Ali and his team were also able to even customize some of the functionalities for me to match my designs. I strongly recommend you to try the app for yourself!

SWIRL
Canada
About 2 years using the app
Genie1214 replied July 28, 2020

Thank you for your great feedback.

July 21, 2022

After installing this app, the number our in-store pickup order has increased. Ali helped me out quickly and accurately with my request regarding the setup.

NATURE REPUBLIC
United States
Almost 2 years using the app
Genie1214 replied July 28, 2022

Thank you for your great feedback!!! It means a lot to us

Edited September 29, 2024

UPDATE: Team got back to me and found a solution!

This app is VERY useful for our store. Their customer service is also exceptionnel. We have had to make many adjustments to fit our needs exactly how we want it to and they are responding super quick and doing all the little twerks to customise it for us. Definitely recommend!!

Chant-O-Fêtes Party
Canada
Almost 2 years using the app
April 2, 2021

I love the fact customers now have the choice of pick-up or delivery. I had difficulties getting the app up and running! Pick up Genie App reps helped me out promptly and efficiently! So grateful! Not only were they prompt with helping me out. Pickup by Genie reps also answered every email request or question just as quickly as I wrote them. Thank you again!

Fashions blvd
Canada
Almost 2 years using the app
Genie1214 replied April 4, 2021

Thank you for your great feedback!

June 8, 2020

I reached out to get support and was assisted in a timely manner. If you ever have a question, reach out and they will help you right away.

True World Foods, Inc. of Hawaii
United States
Almost 2 years using the app
Genie1214 replied June 8, 2020

Thank you for your great review!

June 9, 2020

We installed this app for our marimekvancouver.com website. It was super easy to install - needed a few tweeks at the end from Genie. They were superhelpful and later on, when we upgraded our theme they were able to jump in again and make a quick fix for us. Totally recommend them.

Marimekko Vancouver
Canada
Almost 2 years using the app
Genie1214 replied June 9, 2020

Thank you for your great feedback!

December 15, 2020

One of the only store pickup apps that works well with other apps. Great, efficient service. I emailed the developer for help with some code and he got back to me really quickly - and I LOVED the end result!

Superfly Bonsai
United States
Almost 2 years using the app
Genie1214 replied January 17, 2021

Thank you for your great feedback!

November 9, 2022

Awesome app does everything we need it to do. Support and customer service is top-notch as well. Highly recommended!

Madpoppin
United States
Almost 2 years using the app
Genie1214 replied November 9, 2022

Thank you for your great feedback!!! It means a lot to us.

January 18, 2021

My store is online only and this app is going to help me manage my local pickups much better! The app did not install properly, however, the support was proactive and almost instant. I highly recommend this app.

NéYa's Boutique
United States
Almost 2 years using the app