Reviews (188)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing multiple pickup locations and enhancing customer service with flexible pickup options. It features an intuitive interface and customization capabilities, allowing for event location setups and blocking shipping rates for pickup-only items. The app supports the BOPIS model effectively and is noted for its reliability and responsive customer support, particularly from Ali, the owner. Support staff are praised for their ability to make custom code adjustments. Merchants also appreciate the ease of setup and integration, even in stores with customized themes or complex setups, enhancing shopping experiences and operational efficiency.

Edited September 29, 2024

UPDATE: Team got back to me and found a solution!

This app is VERY useful for our store. Their customer service is also exceptionnel. We have had to make many adjustments to fit our needs exactly how we want it to and they are responding super quick and doing all the little twerks to customise it for us. Definitely recommend!!

Chant-O-Fêtes Party
Canada
Almost 2 years using the app
April 2, 2021

I love the fact customers now have the choice of pick-up or delivery. I had difficulties getting the app up and running! Pick up Genie App reps helped me out promptly and efficiently! So grateful! Not only were they prompt with helping me out. Pickup by Genie reps also answered every email request or question just as quickly as I wrote them. Thank you again!

Fashions blvd
Canada
Almost 2 years using the app
Genie Apps replied April 4, 2021

Thank you for your great feedback!

June 8, 2020

I reached out to get support and was assisted in a timely manner. If you ever have a question, reach out and they will help you right away.

True World Foods, Inc. of Hawaii
United States
Almost 2 years using the app
Genie Apps replied June 8, 2020

Thank you for your great review!

June 9, 2020

We installed this app for our marimekvancouver.com website. It was super easy to install - needed a few tweeks at the end from Genie. They were superhelpful and later on, when we upgraded our theme they were able to jump in again and make a quick fix for us. Totally recommend them.

Marimekko Vancouver
Canada
Almost 2 years using the app
Genie Apps replied June 9, 2020

Thank you for your great feedback!

December 15, 2020

One of the only store pickup apps that works well with other apps. Great, efficient service. I emailed the developer for help with some code and he got back to me really quickly - and I LOVED the end result!

Superfly Bonsai
United States
Almost 2 years using the app
Genie Apps replied January 17, 2021

Thank you for your great feedback!

November 9, 2022

Awesome app does everything we need it to do. Support and customer service is top-notch as well. Highly recommended!

Madpoppin
United States
Almost 2 years using the app
Genie Apps replied November 9, 2022

Thank you for your great feedback!!! It means a lot to us.

January 18, 2021

My store is online only and this app is going to help me manage my local pickups much better! The app did not install properly, however, the support was proactive and almost instant. I highly recommend this app.

NéYa's Boutique
United States
Almost 2 years using the app
June 22, 2021

I needed an app for customers to choose a pickup date and time at the store. The founder of the app was very helpful and quickly replied to my questions. He set up the pickup date calendar in French and also made it mandatory for the customer to chose a pickup date before checking out. I highly recommend this app.

La Beignerie
Canada
Over 1 year using the app
Genie Apps replied June 22, 2021

Thank you for your great feedback!!!

Edited December 6, 2022

Installation was very smooth and when I had a suggestion for offering discounts for pick-up orders, the developer helped us out by adding that feature to our installation. Very responsive and professional.

Update December 6, 2022
App continues to be great and the customer service from the developer is top notch. He should be commended for offering such a compelling option in the app store.

Susgrainable
Canada
Over 1 year using the app
Genie Apps replied April 26, 2021

Thank you for your great feedback!

November 6, 2020

Fantastic app and very good customer service from Ali - I would highly recommend this app for people wanting to offer a collection option to their customers. Great price too.

Ellese Bakes
United Kingdom
Over 1 year using the app
Genie Apps replied November 8, 2020

Thank you for your great feedback