Reviews (3,425)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive features and customization options, particularly the Build-A-Box feature and efficient subscription management. It's known to enhance sales and customer retention without transaction fees, making it ideal for high volume businesses. The customer support is praised for its responsiveness, technical expertise, and round-the-clock availability. The app integrates smoothly with Shopify themes and is compatible with other apps.

July 25, 2021

Okay, so I was a customer who swore by another subscription app and used them for the last 3 years. But this last year their service and support really diminished. Not sure what happened, but with Shopify updating some features and the checkout changing, I had major MAJOR issues that couldn't be resolved. So I decided to migrate to Appstle. These guys are great. I dealt with Harsh at the beginning, and he was great. The last few weeks I've had a plethora of support requests and Hussain has been my go-to guy. Super helpful and polite, sending me screenshots and screen captures to explain features and how the app manages orders and processes data. These guys have built a stellar app, that integrates quickly and easily. The onboarding process is super simple and doesn't require days of waiting for someone to import endless lines of code etc. If you need to remove the app from one theme, its a simple process. And again, their support is off the charts. I really value immediate and prompt responses and Appstle delivers. If you need to migrate from an old system to this, its a bit clunky as there is no automatic way to do it. I had to manually import customers using a discount code and a fake payment method, so that part has been a bit of a challenge. But new orders incoming do their job well, and the app works great.

Valiant Coffee
United States
Almost 3 years using the app
Appstle Inc. replied July 25, 2021

Thank you so much for your review. We are glad that we were able to help you and we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!

Please feel free to reach out to us if you have any other questions. :-)

Thanks!

April 22, 2021

The best customer support I've encountered while using Shopify. They were quick to help me customize my account and are continuing to update their app. I highly recommend!

Bloom Bar Colorado
United States
Almost 3 years using the app
Appstle Inc. replied May 3, 2021

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!

August 12, 2021

I haven't used Appstle for too long, but my initial experience has been great. Upon installing the app on both our test store and main account, I was immediately greeted with someone wanting to help setup the app and help it fit with our current theme.

Rümi
Canada
Almost 3 years using the app
Appstle Inc. replied August 12, 2021

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth

Edited January 7, 2022

Amazing support and assistance from Junaid. I have not gotten the system completely set up yet, but have a lot of questions. Junaid is all over it and helping a lot. Thank you. Spoke with Kehanvi today (1/7/2022) amazing service. Above and beyond the call of duty. I wish other apps' support and customer service was this great.

Straight Shooter Coffee
United States
Almost 3 years using the app
Appstle Inc. replied August 5, 2021

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!

May 27, 2021

Hussain walked me through the whole set up in less than 15 minutes. I now have exactly what I needed on my website in no time. Amazing support and amazing pricing plan for a small business to comfortably scale into by volume. Confirmed no transaction fees no hidden fees just the monthly app subscription fee as posted. Thank you for the great product!

Straw Matters
Canada
Almost 3 years using the app
Appstle Inc. replied May 27, 2021

Thank you so much for your review. We are glad that we were able to help you. Please feel free to reach out to us if you have any other questions. :-)

May 10, 2021

The Appstle team offers amazing support and pretty good features. They really go above and beyond to make sure you have the best subscription Shopify app.

LUZ Templates
Canada
Almost 3 years using the app
Appstle Inc. replied May 11, 2021

Thank you so much for your review. We are glad that we were able to help you.

Edited October 19, 2021

The app has been very customizable, more than what I've seen in other subscription apps on Shopify. The one amazing thing is that the customer support has been nothing but amazing. they've been able to help me in every way possible to make sure my store works well with the plug in.

Purps
United States
Almost 3 years using the app
Appstle Inc. replied October 19, 2021

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.

May 4, 2021

I was very impressed with the quick customer service by the team. They made some customisations for me to suit my needs and I never had to wait too long for a reply. The app seems to be working fine which is a great start!

Solly's Online Grocery
Australia
Almost 3 years using the app
Appstle Inc. replied May 5, 2021

Thank you for your review! We are always here to assist you :)

August 11, 2021

I have dealt with a number of different subscription apps customer service and these guys are the best by far!

Tantrum Farms Market
United States
Almost 3 years using the app
Appstle Inc. replied August 11, 2021

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve

June 9, 2021

Really happy with the quick chat support service - thanks for your help Hussain, good to know if I get stuck and can get assistance!

SOS Hydration NZ
New Zealand
Over 2 years using the app
Appstle Inc. replied June 9, 2021

Thank you for your review! We are glad that we were able to assist you :)