Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Reviews (3,935)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive subscription management features and user-friendly interface. They appreciate the customizable options, such as build-your-own-box and CSS modifications, which enhance customer satisfaction. The app integrates seamlessly with Shopify and is noted for its reliable performance. Exceptional customer support, including quick, personalized assistance and live chat, is frequently praised.

July 14, 2021

Muhammad was extremely helpful and answering my questions about my integration with my accounting app.

D8A IT Services
United Kingdom
29 days using the app
Appstle Inc. replied July 14, 2021

Thanks for your kind words. We will make sure to keep up this great work for our customers.

October 11, 2021

I'm a new user and find the portal quite tricky to use but the team are so friendly and helpful I'm learning so much! Would definitely recommend for small start ups

borrow and nest
United Kingdom
About 2 years using the app
Appstle Inc. replied October 11, 2021

Thank you for your kind words. Please feel free to reach out to us, if any other help is required.

Edited December 10, 2023

Dec 10, 2023 UPDATE: STAY THE HELL AWAY. THEY JUST DOUBLE AND TRIPLE BILLED HUNDREDS OF OUR SUBSCRIPTIONS. WE HAD TO MANUALY FIND, CANCEL AND REFUND OVER 300 ORDERS AND LOST OVER A DOZEN SUBS. YES THEY OFFERED A 20% DISCOUNT AFTER APOLOGIZING. JUST A LOT OF HEADACHES. TRYING TO FIGURE OUT A MIGRATION STRATEGY...
January 9, 2023 UPDATE: Like I said before, they will pacify you, blame Shopify, tell you they opened a ticked with Shopify, and you will never hear from them again. Still have not heard from them - supposedly they opened a ticket with Shopify - but they were very quick to reply to my review update / change on Dec 5 when I dropped them to 1 star.
December 5, 2022 UPDATE: After approximately 16 months of using the app, I am changing my rating just because of lack of support. Support has really gone so downhill over the last 6-9 months, it is sad!!! Changing my 5-star review to 1 star because response time has become unacceptable. I was probably one of their first 100 customers. I have over 4000 subscriptions and have been very patient but really their support has become an issue. It's not just "growing pains" anymore - they will pacify you and/or blame Shopify until you're blue in the face - to the point where you just give up and try to find a workaround.

Bones and Me LLC
United States
Over 2 years using the app
Appstle Inc. replied July 15, 2021

Dear Merchant,

As we shared the error, it's coming while invoking Shopify API. We are filing a partner ticket but until then, we can't do anything about it. We are not seeing that issue with any other store, hence we will need to consult with Shopify on it.

Regards,
Ria

August 27, 2021

We were looking for a subscription app that allowed us to have subscription plans based on specific variants. Appstle does that and much more. It is an amazing subscription app with a very well organized menu and a nice and clean look & feel.
Muhammad, Junaid & Hussain from the support team are truly amazing. They are super quick to answer questions and go the extra mile suggesting what might work best. Simply 5 stars.
Keep up the good work guys!

QARMA
Spain
28 days using the app
Appstle Inc. replied August 27, 2021

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

January 19, 2022

Very helpful and responsive customer service. Really like this app - very powerful and a useful upsell feature.

thirtysixtycollective
United States
28 days using the app
Appstle Inc. replied January 19, 2022

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

July 12, 2022

The team was very helpful with the setup. They helped me with all the questions, and finally help me to make sure it was working doing the necessary changes themselves.

Chewer's Joy
United States
28 days using the app
Appstle Inc. replied July 12, 2022

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)

Edited June 1, 2023

I've had Appstle for a few weeks now and so far it has had every feature I would need. There is a small lack of accessibility to customization, however, anytime I've wanted something customized or changed and the customization feature wasn't an option, Appstle's support team is quick to respond and has solved every problem I've faced. The upgrades monthly are very affordable comparatively. I'll be using this app for the foreseeable future.

Go a Little Nuts
United States
28 days using the app
Appstle Inc. replied May 10, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

December 18, 2021

Easy to install. This app support offers great service, very responsive team. I got answers very fast.

Food Haven
Canada
28 days using the app
Appstle Inc. replied December 18, 2021

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

August 19, 2023

Seriously the best customer service I've ever experienced. Reasons below:
1. Super quick to reply to you on the chat (3 min average, max 10 min)
2. Always know what the problem is and is always an easy fix (whether they do it themselves or guide you through it)
3. They record little videos for you to follow the instructions. SUPER helpful!
4. I feel super confident using this product knowing that any issue will be resolved. 100% recommend

Aralis Animals
Australia
28 days using the app
Appstle Inc. replied August 20, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

June 17, 2021

I had a problem with the app but the customer service was great! They were quick and responsive and also helped solve the problems in a matter of minutes.

Annie's Ginger Elixir
United States
28 days using the app
Appstle Inc. replied June 17, 2021

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!