Reviews (306)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and seamless Shopify integration, enhancing order management and efficiency. They value the direct access to suppliers for cost-effective sourcing and custom branding options that strengthen brand identity. The responsive customer support, diverse product range, quality items, and fast shipping are highlighted. Features like reverse image search and print-on-demand services are also praised for boosting sales.

May 26, 2024

Sup is amazing! It handles everything from sourcing and purchasing to auto-fulfillment. This frees up my time to focus on marketing and growing my business. Plus, the reverse image search feature helps me find trending products quickly.........

Elite Hub
United States
About 2 months using the app
May 19, 2024

I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why:

A t-shirt was sent to a customer and the material was poor and the printed image was not complete.

I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images.

They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this.

I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.

Sporty Types
New Zealand
About 1 year using the app
Sup Dropshipping replied June 13, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the issues of your POD orders.

To address your concerns:
1. We have taken this POD supplier out from our platform, as their product and service is of poor quality.
2. We are looking into our quality control processes to improve our service.
3. We have refunded your orders, and your agent has sent you several apology emails.

Again, we apologize for all the problems this has caused, and hope we can collaborate again!

June 3, 2024

I love how Sup Dropshipping simplifies my dropshipping business. The app connects me directly with suppliers, making it easy to buy wholesale. The automatic order sync with Shopify saves me so much time, and the team handles everything from sourcing to shipping. The custom packing and labeling options are fantastic!

Carted.pk
United States
28 days using the app
May 25, 2024

The data and analytics tools provided by my dropshipping platform are like having my own marketing team. They offer valuable insights into customer behavior and trending products, helping me tailor my marketing efforts for better results.

Beaty Babe
United States
16 days using the app
May 17, 2024

Sup Dropshipping has made my life so much easier. The ability to source products, create custom designs, and manage dropshipping seamlessly has been a game-changer for my business. Five stars!

HarmainFasion
United States
29 days using the app
May 15, 2024

Thanks to Sup Dropshipping, I've been able to build my brand effortlessly. The ability to create custom designs and packaging has helped me stand out in a crowded market. Couldn't be happier!

Solesphere
United States
About 2 months using the app
August 24, 2024

Fantastic app support.

TheDigittalDenn
Germany
6 days using the app
May 22, 2024

It feels like stumbling upon a secret treasure chest when I find unique products through my dropshipping platform. The wide network of suppliers offers hidden gems that set my store apart from others.

Fashrain™-Make your Summer Best
United Arab Emirates
About 2 months using the app
May 16, 2024

Sup Dropshipping has revolutionized the way I do business. The ability to buy wholesale, create custom designs, and manage dropshipping all in one place has saved me so much time and effort. Highly recommend!

Flawless Faces
Australia
30 days using the app
July 19, 2024

I appreciate the professional services offered by Sup. Their team is knowledgeable and always ready to help. Highly recommend their app!

Music House
Pakistan
10 minutes using the app