Reviews (919)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy product customization and branding, particularly praising its seamless Shopify integration and user-friendly interface. They value features like label customization and a wide product range, including health supplements and beauty items. The no upfront payment model is especially beneficial for new entrepreneurs. Additionally, responsive customer support and ongoing updates, such as new skincare and pet care products, enhance the user experience. Merchants are satisfied with the product quality and the ability to sample products before selling.

August 14, 2023

It's been a smooth ride so far. Everything is simplified and easy to handle. The platform is user friend and intuitive. Only one thing, the first order takes a lot of time to process whish is frustrating. But overall, a great service.

Forest Bounties
Germany
About 1 month using the app
Brand On Demand Inc. replied August 17, 2023

Hi Forest Bounties,

Thank you for taking the time to leave a review about your Supliful experience. We're so pleased that you've found our platform to be simplified, user-friendly, and intuitive. It may take some extra time to ship out the first orders. This is because we must verify those first labels to ensure everything is in place and the labels are FDA-compliant. We greatly appreciate your feedback and will continue improving our service to make our user experiences even smoother.

Yours truly,
The Supliful Team

October 19, 2023

terrible service i had to wait 11 days before 2 simple orders where getting shipped asked every day for them to ship and got the same stupid fk answers

ATHLIVE
Netherlands
About 2 months using the app
Brand On Demand Inc. replied October 23, 2023

Hi ATHLIVE,

We are sorry you had a poor experience with your Supliful orders. Unfortunately, supply issues happen, and we do our best to make sure we prevent those and rectify the situation as soon as possible. As of now, all of your orders have been shipped out. Again, we dearly apologize for the issues this matter has caused, and we hope we can restore your trust in Supliful.

Yours truly,
The Supliful Team

September 26, 2023

Awesome platform, great quality. A bit expensive

Serraphal
Australia
27 days using the app
Brand On Demand Inc. replied September 28, 2023

Hi Serraphal,

Thank you for the generous rating and review! We understand that merchants need affordable prices when it comes to product sourcing and order fulfillment. Please keep in mind that our product prices are made up not only of the product but also of warehousing, handling, and labeling. We greatly appreciate your feedback and hope to hear more about your journey.

Yours truly,
The Supliful Team

November 1, 2022

I use this app to hand the fulfillment of supplements for my shopify store. My main gripe is that they don't ship out of the U.S. and don't have chocolate/vanilla protein powders, the most sought after flavors. Aside from that I see they are trying to improve & while I haven't received or shipped any items from them yet I'll be looking forward to seeing how they use these reviews to improve their setup. I love the concept

SportStylez
United States
27 days using the app
Brand On Demand Inc. replied November 2, 2022

Hi SportStylez,

Thank you for such a detailed review!

All of our orders are shipped from our US warehouse even if some of the suppliers and their products originally come from Europe.

We currently carry two kinds of chocolate protein and a vanilla complete meal replacement that contains the same amount of protein in it.

We also love to receive product suggestions from our creators - feel free to reach out to our customer support team to submit your recommendations.

Yours truly,
The Supliful Team

April 24, 2023

I’m so grateful I came across Supliful. Its model is exactly what I was looking for. I bought a Shopify store that I ended up having to revamp. My goal is to provide natural products for a healthy lifestyle and Supliful helps me do that. I especially love that there is not an upfront cost; it is literally an on-demand fulfillment services. I hope formula customization is a feature in the future.

Vitamins and Beyond
United States
26 days using the app
Brand On Demand Inc. replied April 25, 2023

Hi Vitamins and Beyond,

Thank you for sharing your experience with Supliful! We are delighted to hear that our service has successfully provided the model needed to help you revamp your Shopify store. Our mission is to provide natural products that assist in promoting a healthy lifestyle, and we are glad you found us while achieving this goal. We look forward to supporting your brand on this journey!

Yours truly,
The Supliful Team

February 6, 2023

I like the products. They healthy and affordable.
I recomenden ro anyone who wann have a healthy life .

swedvann
Sweden
25 days using the app
Brand On Demand Inc. replied February 7, 2023

Hi swedvann,

Thank you for the feedback!

We are happy you have joined Supliful and look forward to seeing your business grow.

Yours truly,
The Supliful Team

January 19, 2023

The most amazing supplement drop shipping app. I searched for days trying to find anything that even resembles what this app is and all I found was scams, low quality services and to be frank just pure garbage. When I found Supliful I thought it seemed too good to be true but after vigorous inspection I came to the conclusion that this is the best possible option on the entirety of the internet. If you are looking to start a supplement line I HIGHLY recommend this app.

Keysarc
Canada
1 day using the app
Brand On Demand Inc. replied January 20, 2023

Hi Keysarc,

Thank you for your amazing review!

We at Supliful are equally excited you have discovered our platform, and we look forward to supporting your business.

Yours truly,
The Supliful Team

October 12, 2023

I'm ok with the app, I'm still trying to figure it out though.

Mixilplix Mushroom Supplements
United States
23 days using the app
Brand On Demand Inc. replied October 16, 2023

Hi Mixilplix Mushroom Supplements,

Thank you for downloading and trying out Supliful! We appreciate your feedback and are glad it's been a generally positive experience. We want to ensure all of our users get the most out of the app, so we have dedicated support channels available if you need further help learning how to use the app. If you have any questions or comments on utilizing the features in Supliful, please email us at help@supliful.com, and we'll be more than happy to assist you. Thank you for taking the time to give us your feedback!

Yours truly,
The Suplfiul Team

June 21, 2023

very hard to get started. The app and website did not made things transparency,
The support answer email very SLOW...

Massage&Co
United States
About 1 month using the app
Brand On Demand Inc. replied June 22, 2023

Hi Massage&Co,

Thank you for taking the time to leave Supliful a review!
We are sorry to hear that you had a poor experience with us. We appreciate your feedback and will continue to build a transparent, easy-to-use platform to help businesses of all sizes succeed.

Yours truly,
The Supliful Team

June 3, 2023

Very good supplier, makes it easier to start your supplement store, the prices could be a bit lower.

Magnus Supplements
Portugal
22 days using the app
Brand On Demand Inc. replied June 5, 2023

Hi Magnus Supplements,

Thank you for your rating and feedback on Supliful. We're glad you've been able to use our platform to start your supplement store, and we appreciate the 4-star rating! We understand that cost is an essential factor for many businesses, and we are always willing to explore options around pricing. But please keep in mind that you are not only paying for the product - you are paying for warehousing, handling, label printing, and packaging as well, which is all included in the product price.

Yours truly,
The Supliful Team