Reviews (917)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy product customization and branding, particularly praising its seamless Shopify integration and user-friendly interface. They value features like label customization and a wide product range, including health supplements and beauty items. The no upfront payment model is especially beneficial for new entrepreneurs. Additionally, responsive customer support and ongoing updates, such as new skincare and pet care products, enhance the user experience. Merchants are satisfied with the product quality and the ability to sample products before selling.

November 25, 2023

So far so good. Very easy setup, various options to edit the products, logical workflow, automatic product updates.

NutriVance
United States
5 months using the app
Brand On Demand Inc. replied November 27, 2023

Hi NutriVance,

We appreciate your positive review of Supliful, and thank you for taking the time to share your feedback! We are glad our setup process was simple, and you could explore our various product editing options. We also really appreciate your mention of the logical workflow that our system provides, as well as the automatic product updates we offer. We strive to provide an easy-to-use, flexible platform so creators can create beautiful product listings. We hope you will continue to enjoy using Supliful!

Yours truly,
The Supliful Team

December 3, 2023

Exactly what I was hoping for. Hope they add more flavors of coffee soon. But, all in all, exactly what I needed.

ROGUE COFFEE
United States
About 2 months using the app
Brand On Demand Inc. replied December 5, 2023

Hi ROGUE COFFEE,

Thank you so much for your positive review of Supliful! We're delighted that we were able to provide exactly what you needed. We are constantly striving to improve and add new options too - we'll definitely keep future additions of coffee flavors in mind!

Yours truly,
The Supliful Team

Edited February 6, 2024

Great experience, but over a year later and it’s the worst-run company I’ve experienced.

Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.

1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks

2. Poor fulfillment process
They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers.

3. No Accountability
If there is an issue, they usually blame it on other partners.

4. Repetitive Issues
Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers.

5. Lack of product/service knowledge
Their team lacks knowledge with Shopify and cannot offer support for the most basic requests.
Like synching products to a new store. 6 weeks and no resolution.

6. Slow fullfilment times
4-6 days to fulfill orders (no matter if its 1 or 40+ orders)

7. They can’t even fulfill the orders in the correct absolute common sense process.
I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first.

I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details.

DO NOT USE THIS COMPANY.

Update - This is actual feedback from the Manager
"Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. "

If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment.

In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers

THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY

WoHo Wolf
United States
3 months using the app
Brand On Demand Inc. replied February 2, 2024

Hi WoHo Wolf,

Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to assist you with any issue you experienced.

We understand that stock issues can be frustrating, and we made sure we are transparent with what has been going on - we are always taking accountability for our mistakes, however, we cannot predict when some of our suppliers would experience issues as well.

Our CEO recently addressed all these issues in a livestream. Please feel free to check it out here: https://www.youtube.com/watch?v=q4OBcpc7xl8

Yours truly,
The Supliful Team

March 7, 2024

I absolutely love this site. After browsing a few products that were displayed on the website, I immediately signed up for the opportunity to create my brand. The best is yet to come.

DAVIS UP STORES
United States
12 days using the app
Brand On Demand Inc. replied March 11, 2024

Hi DAVIS UP STORES,

Thank you so much for your glowing review! We're delighted to hear that you love our site and took the opportunity to create your own brand. Your enthusiasm is contagious, and we can't wait to see your brand flourish. The best is indeed yet to come, and we're here to support you every step of the way. Here's to the exciting journey ahead and the success of your brand!

Yours truly,
The Supliful Team

December 5, 2023

SUPLIFUL has been an absolute game-changer for me! Their on-demand CPG service is like a dream come true. I used to struggle with finding specific products, but with SUPLIFUL, it's like having a personal shopper at my fingertips. The convenience of ordering exactly what I need, precisely when I need it, is unbeatable. Plus, the quality of their products is top-notch, and the variety is mind-blowing. I feel like I've unlocked a whole new level of ease and comfort in my life thanks to SUPLIFUL. It's a service that truly understands and caters to my needs, making everyday life a whole lot smoother.

Purefiteurope
Netherlands
About 1 month using the app
Brand On Demand Inc. replied December 7, 2023

Hi Purefiteurope,

Thank you for the generous review! It's amazing to hear that SUPLIFUL has made an impact on your daily life, and we are thrilled to know that you have enjoyed using our service. At Supliful, we strive to be reliable and responsive to every creator's orders and needs, helping them each step of the way. We are delighted that this convenience has brought ease and comfort into your life and appreciate your sharing your thoughts with us.

Yours truly,
The Supliful Team

November 18, 2023

Great Ui and very easy to set up I actually had my store steup within 24hrs

My Store
Australia
12 months using the app
Brand On Demand Inc. replied November 20, 2023

Hi there,

That's fantastic to hear! We're thrilled that you found our UI great and the setup process so smooth. If you need any further assistance or have questions along the way, we're here to help!

Yours truly,
Supliful Team

November 12, 2023

Great company with great execution. Love everything they do and they make it very simple, anybody can do it. Get out there and make some money.

Mane Tamer
United States
2 months using the app
Brand On Demand Inc. replied November 13, 2023

Hi Mane Tamer,

Thank you so much for your generous review; we really appreciate it! We strive to offer simple but powerful tools to make your life easy and allow you to take control of your money. It sounds like we hit the nail on the head with our goals! We are especially glad that you appreciate our service and find it worth investing in - we love hearing these positive reviews. We hope that you keep doing great things and making tremendous strides in your financial future with Supliful's help.

Yours truly,
The Supliful Team

December 13, 2023

The app is super easy to use and the prices are competitive. I really appreciate the vegan options and the products are of superior quality based on their ingredients.

Special Yang Supplement Store
Philippines
8 months using the app
Brand On Demand Inc. replied December 15, 2023

Hi Special Yang Supplement Store,

Thank you so much for your glowing review of Supliful! We are absolutely thrilled to hear that you are enjoying our app's ease of use as well as the competitive prices for our products. We work hard to ensure that our product options are of the highest quality, and it sounds like they have been a hit!

Yours truly,
The Supliful Team

January 19, 2024

One of the best suppliers out there . Easy to integrate and add your own label . And import t9 your store . Prices are affordable
I would highly recommend.

Fit Flex Essentials
United States
3 months using the app
Brand On Demand Inc. replied January 22, 2024

Hi Fit Flex Essentials,

Thank you for the glowing feedback! We're thrilled to be considered one of the best suppliers. It's fantastic to hear that our integration process, label customization, and store import features are user-friendly. We're committed to offering affordable prices and are delighted you would highly recommend us. We appreciate your recommendation and your trust in us.

Yours truly,
The Supliful Team

February 3, 2024

Wonderful and trustworthy app. I am very happy to start using this company for my dropshipping business. Highly recommended!

Wholesome Life London
United Kingdom
About 1 year using the app
Brand On Demand Inc. replied February 5, 2024

Hi Wholesome Life London,

Thank you for the glowing review! We're thrilled to be your choice for dropshipping and appreciate your trust in our app. We're dedicated to providing a wonderful experience for your business and look forward to supporting your success. Thanks for the high recommendation, and here's to a prosperous journey with us!

Yours truly,
The Supliful Team