Reviews (2,556)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales through its rewards system. It's noted for easy migration from other programs like Smile rewards and seamless Shopify integration. Key features include customizable options that match brand aesthetics and tools like a rewards bar and referral widget, which enhance customer lifetime value. However, some features, such as loyalty point redemption at checkout, are only available to Shopify Plus merchants. The app is also commended for its intuitive design and functionality. Customer support is frequently highlighted as responsive and helpful, with specific mentions of team members providing quick and proactive assistance.

May 1, 2016

Love Swell. Great for loyalty rewards and creating a stronger connection with my customers. Very customizable and easy to set up. Would recommend to anyone who wants to build brand loyalty with its customers.

Bar Brat
United States
About 1 month using the app
May 26, 2018

So far so good. Will update after I operate it a little longer.

Silver Bracelets Wrq
United States
About 1 month using the app
March 29, 2017

very helpfgull would reccomend

Justfeatured Co Uk
United Kingdom
About 1 month using the app
October 1, 2018

This app has become so frustrating for us. We use the Shopify POS app for our brick and mortar store and there is no way for us to redeem points or even look up points through this app. It worked on the iPad app but not the android tablet we now use. We have to go into a browser and do everything manually. People are too impatient to wait for this. This is an expensive product to not function properly.

Cocoon Apothecary Canada
Canada
Almost 3 years using the app
October 3, 2016

Incredible product that has benefited me ten times fold!

The Watch Kingdom
United States
About 1 month using the app
June 30, 2016

Super user-friendly and loving the price!!! Thanks a million :)

The Summery Umbrella
United States
About 1 month using the app
September 3, 2021

We've used this app for a while for rewards and it's been great however there's been a lot of bugs and issues - partially due to our semi complex set up but also partially due to not clear explanation of point earnings/deductions.. Thankfully had Jiemer helped me with a recent ticket. Thank you Jiemer!

Ruti
United States
Over 1 year using the app
April 1, 2016

Amazing job with this app. My store is already seeing improvements. Thank you for all your hard-work!

Left Coast Depot
United States
About 1 month using the app
January 25, 2018

Very organized I love the layout and the interaction with customers!

Ecoetm
United States
About 1 month using the app
June 22, 2016

So far so good with Swell ! Lets see how the customers like it.

Celtic Copper Jewelry
United States
Over 1 year using the app