Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

July 20, 2016

Decent App, but I wish it was easier to make a variety of coupons.

Watchfashionbible
Canada
7 days using the app
August 18, 2017

Just started using swell and it's great! I love that I don't have to pay as a starting plan and can upgrade later, it really helps support the new start ups. Also, very easy to use and integrates the full loyalty program with emails and all. Love it :)

Scoria 2
Canada
7 days using the app
Edited January 3, 2019

thanks for the free version which hopefully will help grow the store so that i can afford the premium memebership. apps like these help small businesses gain traction and be successful

some features don't work-unable to customize rewards popup and unable to view rewards page

idressmodest
United States
4 days using the app
Edited May 28, 2016

good but not great. email pop up doesn't sync to mailchimp. I love the idea of an all in one reward, referral and email capture app but think I'm going to switch back to apps that specialize in each function.

Noblesole
Canada
7 days using the app
July 27, 2016

My new online shop can really benefit from this! I've recently installed this on my Shopify and I can't say how easy it is for me to set up! I really appreciate the free version every month if your total number of orders is under 100! Keep it going guys!

Thanks so much again for this app!

Closetd8
United States
7 days using the app
June 24, 2022

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

TRANZEND TW
Taiwan
6 days using the app
June 26, 2016

We just installed this app and we absolutely love it! We look forward to rewarding our clients for their support and loialty.

Kings Rush
United States
7 days using the app
May 13, 2016

I just started using SWELL and its been seamless to use and start a customer rewards program and create a raving fan community.

Master Your Health
United States
7 days using the app
December 23, 2017

goood apppp for me , thank for help...

Gifthousechannel
Vietnam
7 days using the app
September 1, 2018

loving everything that it has to offer so far

Love Line Brand
United States
About 5 hours using the app