Reviews (2,507)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and customization, which enhances customer experience and boosts sales. Features like the rewards bar and referral widget, along with seamless integration with platforms like Shopify and Klaviyo, are highly valued. The app's customer support, including 24/7 chat, is praised for its efficiency. It's recommended for businesses wanting to start or improve their loyalty programs, with email reminders for points earning and redemption. Some merchants also reported a smooth migration process from other systems.

Edited December 20, 2017

Update: This app is tooo easy to use! Tracks everything and it's easy to manage.

Loving it so far!!! Can't wait to see the results!

Weave Got It Canada
Canada
August 17, 2016

Loving this program! And my customers too!!!!

My Essential Supplies
Canada
July 6, 2017

Great app - works automatically once you set it up - plus you can add in the Rewards page HTML right into your Customer Accounts section so your users can earn points when checking their account/logged in! Great app - well worth it.

Audiotron3
Canada
November 24, 2017

Very please with how easy it was to set up the account and within the first week we have seen positive signs of customer loyality, looking forward to seeing how the program works over the next few months

H20fun
United Kingdom
June 24, 2016

I was having trouble obtaining subscribers to my new site but after bringing SWELL onboard it became the easiest app to run.

Best Pet Store Supplies
United States
October 5, 2020

The onboarding process is very poorly designed. This seems to be a very new software. I expected more from Yopto

RealtorShop.ca
Canada
Yotpo - L&R replied October 7, 2020

Thank you for taking the time to leave a review.
We are sorry to hear you had such a negative experience setting up. We are constantly working on improving our product and making the onboarding process as smooth & simple as possible. We really value your feedback. One of our customer service representatives has reached out to you to see if there is anything we can assist you with regarding your onboarding or your next steps.

Edited November 20, 2023

Vshine Silk and Shine
United Kingdom
2 days using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you!