Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

April 23, 2021

I just installed this app, and I'm not sure if I'm going to continue with setup or not. I really like to use integrations, but I'm not going to pay $250 to integrate Klaviyo. I'll probably give it a go for a few days and see how my customers react, but there are other options. I hope the yotpo team considers adding some basic integrations into the Silver level otherwise I will likely use one of the other apps instead.

Traveling Yarn
United States
1 day using the app
January 8, 2016

Installing this app i was a little nervous as i'm not really tech savvy but it was so simple to use and set up and any questions i had were answered straight away with great customer service. Will definitely recommend to others

Dark Thorn Clothing
Australia
About 1 hour using the app
August 24, 2016

Love it, really helps your business to grow

Trupanda
United Kingdom
About 1 hour using the app
September 29, 2017

thank you in advance i know this app can help me so much. good day.

Hanap Moko Com
Philippines
About 1 hour using the app
May 10, 2016

Really Great app .Recommended for all .

Herbal Magic Store
India
About 1 hour using the app
December 8, 2016

All looks very good and straight forward, going to try it out now

Graffhamglobal
United Kingdom
About 1 hour using the app
Edited October 19, 2018

Unbelievably, the pricing structure is programmed to include Point-of-Sale sales when determining your tier. So not only is Swell structuring what they charge you based on orders that they have absolutely nothing to do with whatsoever (offline sales), but they then want to claim a surcharge per sale for each of those offline sales when your total net number of sales exceeds a certain number (depending on your tier, its 200 for the $29/month plan). As though they deserve payment for your offline sales. Utterly absurd. Swell should be ashamed of themselves. There's plenty of competition in this space to avoid this underhanded approach, even if doing so purely on principle.

I believe this is the first negative review I've taken the time to write about any app.

Ladyloved - Sublime Skincare for Natural Beauty
United States
About 21 hours using the app
Edited September 22, 2018

So far so good! Easy set-up and it integrates with both my online and POS platform. They plans are prices fair. Great email templates and plans. Little effort on our end because I utilize 99% prefixes.

Footage Society
United States
About 1 hour using the app
August 26, 2021

It's a really great app, I just love that it lets me customize everything that I need and how I need it to be! The support is really amazing, Jerrah helped really quick, he was swift and precise on what I needed to achieve. Really good app and support!

konceptalbums.ro
Romania
44 minutes using the app
May 8, 2019

I used this app and it's good for all bussiness shop. It's very simple to use and it's very god for online shop.

AllForDog
Romania
43 minutes using the app