Reviews (2,576)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and increasing Lifetime Value (LTV) through its effective loyalty and rewards programs. They appreciate the user-friendly interface and seamless Shopify integration, which simplifies setting up features like landing pages and referral pop-ups. The support team is frequently commended for their responsiveness and helpfulness, particularly during the migration process and initial setup. This app is valued for its comprehensive features and excellent customer support, making it a key tool for enhancing business growth.

January 9, 2019

easy to use , good features, but there are some issues on the redeem points options, it really need more work

BoneDeal
Algeria
About 3 hours using the app
September 28, 2017

I can see how it can increase sales, interested to see how this will work.

Proverbsthirtyone10
United States
About 1 hour using the app
December 6, 2018

only 3 because I just downloaded it and installed now wait if it gives results! and then I give it 5

Tackoffice
United States
About 2 hours using the app
February 12, 2018

It simply did not work. Every time I tried to edit the rewards page, it kept telling me I had to upgrade. Same with a pop up about the rewards program. AND it said there would be a tab shown for the rewards program on my site. Nope.. nothing. I will not be using this app. Very disappointed.

Dog Collar Fancy
United States
About 2 hours using the app
March 4, 2019

The youtube link doesn't seem to work. Other than that all seems really good. Very user friendly app.

Aus Shopper
Australia
About 1 hour using the app
June 24, 2018

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Destock Mass
France
About 1 hour using the app
July 11, 2016

A bit more than I was looking for but willing to give it a go

Flair Co
United States
About 1 hour using the app
Edited February 17, 2022

Horrible customer support and sales team. After playing with the free version, we think Yotpo offers an expensive but good product. I emailed to request a demo to understand the features and pricing for Platinum Plan to handle a higher order volume. However, Yotpo have not responded my email in a week after reaching out initially. I can't imagine working with a team that does not interact with their customers.

wiseever
Hong Kong SAR
About 1 hour using the app
June 4, 2016

The Swell App is a very cost effective method for operating a customer loyal and referral program.

Jcb Products Electronics And Batteries
United States
3 minutes using the app
May 8, 2018

I have an email campaign. It really does it all for you. I think I will stick with that one for now. Although I do like the rewards points.

Just Our Online Stuff
United States
About 1 hour using the app