Yotpo: Loyalty & Rewards , 2,504 reviews

I added this app because I wanted more from a loyalty app program (with a free version). After spending 2 days learning how everything works, creating new stipulations and graphics, I learned this app isn't any different from the other free apps, maybe worse. Each section allows you to customize options ONLY in the paid plan - the app doesn't tell you this until after you've set everything up, then BOOM, "sorry this is for paid plans only". This wasn't a big deal until after the 3rd time... I tried setting up the pop-up for the homepage of my website, created graphics, went back and forth with colors, font, changing things because it's NOT cell phone responsive, hit save - BOOM. "you're on the free plan, can't save any of your hard work here, unless you pay a min of $29 per month.". Waste of time. Basic loyalty app (free version), nothing extra. Other apps at least let you add your logo or brand colors to the theme of the rewards tab. This app is completely basic, like the 1st grade of loyalty program apps. OK, but NOTHING to brag about. Can't create any tiers, can't offer points for an Instagram follow (unless you're on the paid plan).

Incredibly slow support (2+ days for a reply) that simply linked me to articles that were incredibly dense and hard to understand. Complicated UI, and lacking the functionality needed.

This is my first time working with any rewards app and this is still the worst experience I've had. None of the fields, even to submit a ticket, are clickable. I click on them and nothing happens. I type and nothing happens. I can't change the coupon rewards for referrals OR newsletter pop-ups. Creating new coupons to be redeemed upon completing a campaign has the same problem. NONE OF YOUR FIELDS OF TEXT ARE EDITABLE. NOTHING IS FOUND IN GOOGLE WHEN I SEARCH FOR HELP. I CAN'T EVEN SUBMIT A HELP TICKET. This is the worst experience I've ever had with an app. If I could rate it zero stars I would happily.

Absolute joke for customer support. No detailed documentation and no willingness to even read the emails. 48-72 hours for any response and it is usually a copy-paste from a script that is irrelevant to the question. Their pricing is way too high compared to way better options out there, they just hide it at mid-level points of other apps. Had so much hope but alas...

Unbelievably, the pricing structure is programmed to include Point-of-Sale sales when determining your tier. So not only is Swell structuring what they charge you based on orders that they have absolutely nothing to do with whatsoever (offline sales), but they then want to claim a surcharge per sale for each of those offline sales when your total net number of sales exceeds a certain number (depending on your tier, its 200 for the $29/month plan). As though they deserve payment for your offline sales. Utterly absurd. Swell should be ashamed of themselves. There's plenty of competition in this space to avoid this underhanded approach, even if doing so purely on principle.

I believe this is the first negative review I've taken the time to write about any app.

It's like pulling teeth trying to understand pricing and features. Going with a different reward app.

It simply did not work. Every time I tried to edit the rewards page, it kept telling me I had to upgrade. Same with a pop up about the rewards program. AND it said there would be a tab shown for the rewards program on my site. Nope.. nothing. I will not be using this app. Very disappointed.

Horrible customer support and sales team. After playing with the free version, we think Yotpo offers an expensive but good product. I emailed to request a demo to understand the features and pricing for Platinum Plan to handle a higher order volume. However, Yotpo have not responded my email in a week after reaching out initially. I can't imagine working with a team that does not interact with their customers.

not ready to spent money on something that is $0.00 a month

Added this under the assumption it was a free app, very limited usage making it pointless unless you upgrade which for a business starting out is not feasible. have now uninstalled and will continue my search.