Yotpo: Loyalty & Rewards , 2,507 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly setup and customization, which enhances customer experience and boosts sales. Features like the rewards bar and referral widget, along with seamless integration with platforms like Shopify and Klaviyo, are highly valued. The app's customer support, including 24/7 chat, is praised for its efficiency. It's recommended for businesses wanting to start or improve their loyalty programs, with email reminders for points earning and redemption. Some merchants also reported a smooth migration process from other systems.
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The support was really good and helpful
Thanks for Gabriel S who solved my issue in a few minutes
We appreciate your feedback, thank you!
Dont use it.
After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.
We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.
My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
The app is set up in a very confusing manner, but can be fixed after playing around with it quite a bit.
However, customer service is below standard and very unhelpful. Overall, I would not recomend.
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in a call with you and have resolved all issues and answered all inquiries about the product. If there's anything else we can do to assist you, please don't hesitate to reach out.
Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.
Thank you for writing a review — we value your feedback.
I have updated my review to 5 stars having previously been confused about the fact that team members cannot be added on anything less than the Premium account. As it turns out, even without additional team members, it is still possible for authorised Shopify users to access the backend of Yotpo for administrative tasks to be completed.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.
Thank you for sharing your thoughts with us!
Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!