Syncee Collective Dropshipping

I WOULD NOT RECOMMEND SYNCEE. Don’t make the same mistakes I did. Though the app started out well with only a few issues the first month where there were items uploaded with no pictures or items discontinued for months, according to the supplier when i contacted them, yet they still uploaded them to my website and I had to delete them. I ended up having to cancel due to repeated issues regarding the inventory updates. I had to cancel 4 orders in less than a month directly related to the app not updating the inventory for my suppliers and showing hundreds in stock when in fact there was none. The support team said it was the supplier and the supplier said it was Syncee. Needless to say when I had to cancel 2 orders in 24 hrs for the same issue, I cancelled my subscription 2.5 wks early and deleted the app, cutting my losses for the rest of that month paid. Now, 5 days before that month ended they charged me another $129.00 for yet another month even though I had cancelled over 2 wks early. Now i am having to go back and forth with them to get the money refunded. After just over a week they still have not. UPDATE - The people at Syncee are not willing to refund any portion of the month paid stating that the issues were with the supplier and not them. Issues that if they knew they had they should have fixed before uploading to any of our websites. These errors cost me 4 sales totally almost $1000.00 but apparently its my problem and not theirs. I guess as long as they keep the $129.00 they could care less how much I lost. Though the app seemed like a great thing to have and worth the money at first, if you start having issues, even if it cost you sales, don't expect them to let go of any portion of the sales they made from you as a customer. I found its easier to do it myself and wish I had to start with and not made the mistake of trying to use a service like this. Besides, I found one of the auto feeds from the supplier was only $30/month and the other was free since it was only an Excel file manually uploaded…..so I basically just gave them $100 every month for what cost them $30.00 to do. At least now that I am doing it myself I know the information and inventory amounts are correct and it only take 5 mins of my time daily. I have found many, many people have left reviews with the same exact issues. I wish I had read them. Live and learn. Though I went through the Shopify Support for emails between myself and Syncee. It didn't stop Syncee from continuing to send me emails outside of the support, asking me to reinstall the app and give them a 5 star rating. I don't understand how they can be more concerned with their ratings and keeping the money than customer satisfaction which we all knows can go a long ways.

Thank You, Thank you, you are amazing I love this app, you resolve my shipping time delivery

Hi

I am a first time client, and I enjoyed the fuser friendly setup to load my products directly from my suppliers.

The setup is quick and easy to use.

Como ainda estou a comecar, e não vendir nada. Então nao tenho nenhuma opinião formada.

Syncee guys are magicians!

I have tried to move to a different system from a custom-built shop for 8 months ... but it did not go with the "support" of the customer service of that other system. Brutal suffering, a lot of money, a total waste of time, Brrrrrr!
Then came the guys at the Syncee, they offered the Shopify platform, and they solved all my problem in few minutes!
All this with a few clicks! I do not believe if I do not see it!
They showed me everything and I immediately understood how it works. Well, this is magic!
Thank you very much and I would recommend them to you with a good heart.

Zsolti

A Syncees srácok varázslók!

Egyedi fejlesztésű shopról 8 hónapig költöztem egy másik rendszerbe... de az ügyfélszolgálatuk "támogatásával" sem ment. Brutál szenvedés, egy csomó pénz, sok idő, kuka. Brrrrrr!
Aztán jöttek a Syncees srácok, ajánlották a Shopifyt, és pikk-pakk megoldották minden gondomat!
Mindezt pár kattintással! Nem hiszem, ha nem látom!
A szemem előtt csinálták és azonnal meg is értettem. Na, ez a varázslat!
Nagyon köszönöm és jó szívvel ajánlom őket Nektek!

Zsolti

GOSTEI

I absolutely love the customer service. Always prompt to help and problems are solved within a minutes.

Just starting so really can't provide an accurate rating, monthly fees are high compared to other providers.

I downloaded this app not too long ago but I have been enjoying having a large selection of products and vendors to choose from.

Too difficult to learn how to import, mainly because the explainer videos are too hard to understand. They need a different explainer voice. Too hard to understand! This makes us want to invest elsewhere.