Syncee ‑ Global Dropshipping , 1,349 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its automated inventory and price management, providing real-time updates and synchronization. Its extensive supplier network is praised for enabling sourcing of high-quality products globally. The customer support is noted for being prompt and knowledgeable. Merchants also value the wide range of products and suppliers, the app's performance, pricing, and subscription model. The search functionality and product filtering are described as efficient and easy to use.
Refine
-
By rating
Customer service is nice but the app is missing important feature:
1. You can't select and then deselect a product or deselect products from the full supplier inventory.
2. There is no documentation to explain what each setting does.
3. Filtering products by tags only works according to the supplier original tags not the tags in your catalogue.
4. There is no option to prioritize categories. I keep seeing same old products being pushed while new products are stuck in queue.
Hi there,
Let us kindly share a few important pieces of information referring to your review.
In your catalog, you have the ability to filter products in bulk by numerous conditions, or you can even filter out products from your catalog one-by-one if you wish to in Syncee. Regarding questions about how to make the most out of Syncee's filtering feature, please do not hesitate to reach out to our customer support team.
Furthermore, we have a Help Center of rich content on how to use Syncee. You can find it via our application's sidebar menu and through our App Listing as well. We provide various helpful articles and videos there about our solutions and settings.
Last but not least, while it is not possible to prioritize a category in one catalog, you can create different catalogs for each category by choosing the products one-by-one. If you have any further questions, and also so we can get a better understanding about your concerns, please feel free to get in touch with our support team. We are here to help you.
I haven't actually had a chance to use the app yet. So that's why I gave three stars because I don't actually know if it's going to be a good fit for me as of right now
Hi there,
Thank you for your review. If anytime you have a question about how our dropshipping application works, please do not hesitate to reach out to us via in-app chat or email. Our support team is here for you to help :)
new to this app.. well see what happens
Hi there,
If anytime you have a question about Syncee, please do not hesitate to get in touch with us via in-app chat or email. We are here for you and happy to help :)
Great Dropshipping App with room for improvement
Great:
- Good selection of high quality suppliers from around the world
- Good integration and mostly user friendly
- Good customer support, eager to help
- Great functionality to automate margins/mark ups
Room for improvement:
- plan prices change randomly without any warning, which is not cool for a small business. Smallest monthly plan went from Free to $29 to $49 making it hard to plan. Would love more transparent communication
- Sometimes had issues with synchronization, when it took a full day for my order to show up
- had payment issues when I had to attempt payment up to five times until it went through
- the search for products is very clumsy. It does not really show what you're searching for and the filter options could be better thought through (e.g. you can only select one country from-to)
- When searching for an exact supplier name, you still have to scroll to sometimes the third page until you find the supplier (assumption is that the big suppliers pay to always show up first, e.g. Big Buy is always the first)
Thank you so much for your review. We are happy you have chosen Syncee to find suppliers and manage products in your online store. If anytime you need help, our customer support team is here for you. Thank you for being a member of our community.
having problems but just started look forward to seeing more of this app so i cant figure out why the check list wont let my check off what i have done
We are sorry to hear about your experience. We would like to kindly ask you to get back to our customer support team's message so we can learn more details about what you experienced using Syncee. We would be more than happy to help you with regard to your questions. Thank you so much for your time and feedback.
I like the fact that you can add hundreds of products from suppliers. I don't like that you can't just choose certain categories to upload to your store from a supplier. You can choose individual products. Overall, it's okay. Not sure if I'd recommend it either way.
Thank you for your review. We are happy to say that there is definitely an option in Syncee to filter products by categories in bulk of your chosen supplier. You need to use the 'Find Suppliers' option on Syncee Marketplace for this. Just pick your supplier there and set up different filters on what you wish to upload to your store. If you have any further questions, please feel free to reach out to our customer support. We are always here for you. :)
I'm actually still building my online store but I do like how easy it is to import products to my store and that there is usually more than one photo for each product. That makes setting up the store easier. Looking forward to how things work when the store is up and running.
Thank you for your review. We are happy to see you are satisfied with how easily our app works and that you love all the features we offer, not to mention the product and supplier range available on our platform. If anytime you have a question, please feel free to reach out to our support team. We are always here for you!
Como ainda estou a comecar, e não vendir nada. Então nao tenho nenhuma opinião formada.
Hi there,
If you need assistance using Syncee or you have any questions about our application, please do not hesitate to reach out to us via email at support@syncee.co or via in-app live chat. We are here for you and happy to help!
It's okay, but the shipping rates are not always available to estimate an accurate profit margin.
Hi there,
Thank you for your review. If anytime you have a question about shipping rates and finding information about suppliers, please feel free to reach out to our customer support team via in-app chat or email. We are always happy to answer your questions.
Just starting so really can't provide an accurate rating, monthly fees are high compared to other providers.
Thank you for your review. If you have any questions on how Syncee works, please do not hesitate to reach out to our customer support team via in-app chat or email at support@syncee.co, we are always happy to help you! Thank you for choosing Syncee!