Syncee Collective Dropshipping

Syncee Collective Dropshipping

Reviews (1,913)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and management, offering a broad selection of products and suppliers for diverse inventories. Its seamless Shopify integration and efficient syncing keep product data updated, while robust filtering and automation features streamline inventory and order processes. Responsive customer support and flexible pricing, including global dropshipping options, make it ideal for scaling businesses internationally.

June 3, 2024

good

Prime Lux Hub
United States
10 days using the app
Syncee replied June 5, 2024

Hi there,
We would like to kindly advice you to reach out to our friendly customer support team via in-app chat or email. We would be more than happy to answer your questions ...

July 22, 2019

I added Syncee to help me manage product CSV upload to my Shopify product library.

Despite what was advertised, I am surprised to find numerous missing features from the app.

It is only able to update a small subset of fields out of the universe of fields are available to be updated via Shopify API.

Developer also cite performance/load issues as the underlying reason of the additional ...

Apos
United States
Over 2 years using the app
Syncee replied July 22, 2019

Thank you for the feedback, as I mentioned earlier we can update just the those fields that the Shopify API allow us, and until the Shopify not change the restriction on the ...

November 23, 2022

They started great, once they reach certain popularity they change their own rules. They beginning letting low sales stores to upload 25 products for Free, now they cancelled, you have to pay a membership in order to upload any products. They are overrated and that's why In the next 4-6 months they'll see a huge decline over this app.

EsaModa
United States
Over 1 year using the app
Syncee replied November 24, 2022

We appreciate your feedback, thank you for sharing your thoughts. We always strive to offer the best quality service, and we take pride in offering one of the biggest ...

November 30, 2020

This app used to work well, now the team does not care and they make huge mistakes, like changing you fullfillment centers when no one asked them because they don't know how to use their own software. They also DO NOT CARE about their customers and they don't take responsability for their mistakes. Their app has not worked really well for months now - we finally decided to stop using it and ...

aequem
United Kingdom
Over 1 year using the app
Syncee replied December 1, 2020

Dear Aequem,

I apologize on behalf of everyone at Syncee.

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. As you can see in ...

June 6, 2023

DO NOT USE THIS APP! 3 days of waiting since customers placed an order and Syncee is not letting me pay for them. They say it's an issue at the supplier's end but clearly, it is a technical issue with Syncee. Trying to contact them is useless. Also contacted the supplier directly and they can't provide the item at the price listed on Syncee. What do I do now? Take a loss?

OnTrack Outdoor Pty Ltd
Australia
12 months using the app
Syncee replied June 6, 2023

We are terribly sorry about the experience you have had with your supplier partner. Please let us highlight that there is no technical issue with Syncee. The issue regarding ...

Edited November 21, 2020

UPDATE: response to you... Actually NO my CSV file IS CORRECT If you look at my site now its PERFECT just the way it was supposed to be. YOU were not doing it correct.. IN FACT there are MANY items we didn't even have showing in my store.. Second... its 2:43am go figure you are responding to me now... almost 3am Pacific Standard time.. so yes that's true yet again... you strung me along to keep ...

Darkest Hour Apparel
United States
11 months using the app
Syncee replied November 21, 2020

Dear Kristen,

Let me reply to your points one by one because I feel your claims do not cover reality.

FIRST, our support team is working 03:00 AM - 05:30 PM EST (UTC -5) from ...

November 9, 2021

We used this app for a few months to import/update couple of thousands of products into our stores. The concept is great but the app is just not fully tested and ready. A major draw back was that we constantly ran into bugs that led to incorrect data on the store. Also, the app does not give you a meaningful report on the tasks it ran. There was no way to filter for the products that failed the ...

TripleClamp Moto Canada
Canada
11 months using the app
Syncee replied November 10, 2021

We are sorry to read your review. We would like to highlight the information that the product datafeed file of your supplier had issues with the structure of it. This caused ...

Edited April 11, 2019

The app is good if you have less than 50 items to upload. When you upload 50-1000+ it doesn't upload images correctly.

It shows broken images with grey shadows.

FOR ONLINE STORES IT'S USELESS IF A PRODUCT HAS NO PROPER IMAGE. WILL NOW TRY ALTERNATIVES.

Silulo Online Store
South Africa
10 months using the app
Edited January 11, 2024

Terrible Customer Service ! They just provides their platform only.....
AND I am in trouble.....frustrating from their supplier. Too much of delay in shipping. I NEVER accept 2 weeks of delay for my USA customers in shipping. This supplier is in USA. I give you delayed order numbers in Syncee, at this time - 267999-567163
267999-567077
267999-567038
267999-567125
267999-567026
267999-566923
...

encyStore
South Korea
5 months using the app
Syncee replied January 12, 2024

Hi there,
We are sorry to read your review. We understand your frustration and we are sorry about any inconvenience you've experienced. Please note, that Syncee is an ...

Edited January 14, 2021

AVOID AVOID AVOID
Im not impressed like the other poor reviews it worked well but then the feed stopped. Did we get an apology no we nearly fell out with our supplier as out of stock items were being blamed on them when in fact the feed had broken. the customer service clearly dont care. We then asked if they could upload data via there feed they said yes but it would cost extra yet it does say ...

Lovematic.ie
Ireland
5 months using the app
Syncee replied January 13, 2021

Terrible sorry to hear you are not satisfied with our service. As our support team mentioned to you via chat the supplier stock changes frequently and it caused out-of-stock ...